Customer Experience Representative
HomeTeam Pest Defense, Woodbridge, VA, United States
Responsibilities
As a HomeTeam Customer Service Representative, you provide positive customer experiences, communicate with internal and external customers, provide info to prospects, answer questions, research problems, resolve issues, schedule services, handle billing, conduct telephone conversations, enter notes, manage marketing info, follow-up calls, maintain files, validate paperwork, print tickets, follow telephone etiquette, calm angry customers, and collect payments.
Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
Interact with customers/prospects by scheduling various pest and builder related services using Route Point software
Resolving customer problems with invoices and billing questions
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter service-related notes in system software
Provide general marketing information to prospects and customers as requested
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
Maintain customer files on computer and in filing system
Validate technician paperwork for completeness and accuracy
File Technician paperwork in customer filesUpdate notes in system with technician and other employee customer information
Print, distribute, and review service tickets for technicians
Have a basic knowledge of technician’s job and processes of company’s treatment processes
Properly follow HomeTeam Pest Defense telephone etiquette procedures
Ability to calm and diffuse angry customers
Escalate appropriate inquiries or problems to managers
Collect and reconcile payments received by technicians
Benefits
Competitive pay $
$18 Hourly
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader
Qualifications
Must have 1 year of previous customer service experience
Entry level customer service skill and technique
Basic / entry level understanding of computers
Entry level skill on use of company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED
Physical Demands / Working Environment
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#J-18808-Ljbffr
Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
Interact with customers/prospects by scheduling various pest and builder related services using Route Point software
Resolving customer problems with invoices and billing questions
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter service-related notes in system software
Provide general marketing information to prospects and customers as requested
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
Maintain customer files on computer and in filing system
Validate technician paperwork for completeness and accuracy
File Technician paperwork in customer filesUpdate notes in system with technician and other employee customer information
Print, distribute, and review service tickets for technicians
Have a basic knowledge of technician’s job and processes of company’s treatment processes
Properly follow HomeTeam Pest Defense telephone etiquette procedures
Ability to calm and diffuse angry customers
Escalate appropriate inquiries or problems to managers
Collect and reconcile payments received by technicians
Benefits
Competitive pay $
$18 Hourly
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader
Qualifications
Must have 1 year of previous customer service experience
Entry level customer service skill and technique
Basic / entry level understanding of computers
Entry level skill on use of company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED
Physical Demands / Working Environment
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#J-18808-Ljbffr