Cybersecurity Support Specialist I
5SRC, Huntsville, AL, United States
Position Overview Type:
Full-Time, Exempt
Location:
Huntsville, AL
Travel:
None expected
Clearance:
Department of Defense (DoD) Secret security clearance, or the ability to obtain one.
Work Authorization:
U.S. Citizenship required
Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Essential Functions
Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users. Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues. Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements. Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.). Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents.
Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution. Installs software on personal computers (PCs). Perform routine maintenance of PC hardware and software. Prepare new PCs for use, and previously used PCs for reuse. Creates new procedures for Help Desk and drives process improvement. Creates and distributes metrics for monthly Help Desk tickets.
Required Education and Experience
Must meet one of the following at a minimum: a) Associate's Degree, or b) two (2) years related work experience. Experience implementing security configuration of Windows and/or Linux operating systems and commercial-off-the-shelf (COTS) software such as Microsoft Office applications, Adobe products, & web browsers. Proficiency in account administration for users/computers utilizing a centralized account management capability such as Active Directory. Must meet baseline certification requirements in accordance with DoD 8570 CSSP Analyst or IAT-II categories or higher. What We Offer:
401(k) Matching Company Events Dental Insurance Employee Recognition Programs Health Insurance Life Insurance Paid Time Off Parental Leave Performance Incentives Student Loan Repayment Tuition Reimbursement Vision Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Full-Time, Exempt
Location:
Huntsville, AL
Travel:
None expected
Clearance:
Department of Defense (DoD) Secret security clearance, or the ability to obtain one.
Work Authorization:
U.S. Citizenship required
Summary/Objective
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Essential Functions
Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users. Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues. Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements. Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.). Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents.
Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution. Installs software on personal computers (PCs). Perform routine maintenance of PC hardware and software. Prepare new PCs for use, and previously used PCs for reuse. Creates new procedures for Help Desk and drives process improvement. Creates and distributes metrics for monthly Help Desk tickets.
Required Education and Experience
Must meet one of the following at a minimum: a) Associate's Degree, or b) two (2) years related work experience. Experience implementing security configuration of Windows and/or Linux operating systems and commercial-off-the-shelf (COTS) software such as Microsoft Office applications, Adobe products, & web browsers. Proficiency in account administration for users/computers utilizing a centralized account management capability such as Active Directory. Must meet baseline certification requirements in accordance with DoD 8570 CSSP Analyst or IAT-II categories or higher. What We Offer:
401(k) Matching Company Events Dental Insurance Employee Recognition Programs Health Insurance Life Insurance Paid Time Off Parental Leave Performance Incentives Student Loan Repayment Tuition Reimbursement Vision Insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.