Customer Support Representative II
EPITEC, Johnston, IA, United States
Location: Johnston, Iowa
Type: Contract
Job #102757
Job Title:
Customer Support Representative II Location:
Onsite in Johnston, Iowa Job Type:
W2 Contract - 12 months Expected hours per week:
40+ hours per week Schedule:
Must be available to work any 8-hour shift within the 7:00 AM - 6:00 PM Monday-Friday support window, occasional 8:00 AM -12:00 PM Saturday shift. Pay:
$18.78 / hour. ($1,000 Bonus after 6 months AND $1,000 after completion of assignment)
Job Summary The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include:• General product questions, availability, compatibility• Ag, Residential and Commercial Turf, and Golf product issues/complaints• Warranty registration, and extended warranty coverage• Out of warranty assistance• Parts and publications lookups• Loyalty Rewards programs
Required Skills, Knowledge, & Relevant Work Experience:
Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. Ability to work support hours and occasional holidays to support the business. Preferred Knowledge, Skills, Work Experience: •
Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline. Additional Information:
Interviews will include behavioral based questioning• Candidate will be asked to share specific examples. I would stress that we are looking for specific situations, actions taken by the individual, and the results. Training and mentoring will be on the 8-4:30pm shift and last approximately 6 weeks.• Takes approximately 3-4 months from start date to reach full productivity.• Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.• The primary responsibilities for this opening could be for Tier 1 support.
#LI-LS1 #INDEPI
Customer Support Representative II Location:
Onsite in Johnston, Iowa Job Type:
W2 Contract - 12 months Expected hours per week:
40+ hours per week Schedule:
Must be available to work any 8-hour shift within the 7:00 AM - 6:00 PM Monday-Friday support window, occasional 8:00 AM -12:00 PM Saturday shift. Pay:
$18.78 / hour. ($1,000 Bonus after 6 months AND $1,000 after completion of assignment)
Job Summary The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include:• General product questions, availability, compatibility• Ag, Residential and Commercial Turf, and Golf product issues/complaints• Warranty registration, and extended warranty coverage• Out of warranty assistance• Parts and publications lookups• Loyalty Rewards programs
Required Skills, Knowledge, & Relevant Work Experience:
Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. Ability to work support hours and occasional holidays to support the business. Preferred Knowledge, Skills, Work Experience: •
Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline. Additional Information:
Interviews will include behavioral based questioning• Candidate will be asked to share specific examples. I would stress that we are looking for specific situations, actions taken by the individual, and the results. Training and mentoring will be on the 8-4:30pm shift and last approximately 6 weeks.• Takes approximately 3-4 months from start date to reach full productivity.• Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.• The primary responsibilities for this opening could be for Tier 1 support.
#LI-LS1 #INDEPI