In House Marketing Representative

In House Marketing Representative —you will promote bookings for HGV presentations and sales of vacation packages. You respond to guests promptly and embody HGV’s cultural and customer service values. Each team member is encouraged to carry out all reasonable requests by management that the team member is capable of performing. Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a comprehensive benefit package to our full-time Team Members that includes medical, dental, and vision insurance; a 401(k) plan; paid time off (PTO); and outstanding travel benefits. Responsibilities Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers. Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour. Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information. Maintains established Minimum Performance Standard on monthly basis. Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold. Contacts all guests through onsite call campaigns through company CRM systems. Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour. Qualifications High School Diploma or equivalent Able to work varying hours and shifts, including weekends and public holidays 1+ year of face‑to‑face consumer sales/marketing experience Excellent interpersonal and guest relations skills Must be highly driven and a self‑starter Detailed understanding of local area Preferred Qualifications BA/BS/Bachelor's Degree EOE/Disabled/Veterans We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr