Social Media Support Specialist

Social Media Support Specialist As the Social Media Support Specialist, you are responsible for the creation of engaging video content, captions, strategy, editing and be a content creation support to social media team members. Responsibilities Strategizing, developing, and editing content output on social media channels, aligned with overarching company goals (short-term and long-term). Develop creative and compelling content that aligns with the brand messaging and goals. Plan and write scripts for videos, ensuring a clear and engaging narrative that resonates with the target audience. Record high-quality videos using appropriate equipment and techniques. This may involve shooting on-location, at the center or dealers or in a studio. Edit content and videos to enhance visual appeal, coherence, and overall quality. This includes adding graphics, music, and special effects as needed. Implementing external content plans and editorial calendar to support engagement. Supporting content strategy on U-Haul Facebook, Instagram, TikTok, X, YouTube, and LinkedIn channels. Supporting existing programs and assisting in the development and implementation of new, innovative initiatives to drive conversions. Sourcing user-generated content (UGC) across all existing social media platforms for official U-Haul channels to repost. Tracking Reels, TikTok’s, YouTube, and Shorts metrics and success, produce AB tests, and suggestions for new video content based on data driven results. Support customer service inquiries via social media and management platforms. Responding to partnership and customer emails, comments, DMs and questions. Support with influencer partnerships and inquiries. Working hours to include Tuesday-Saturday or required to work 5 days per week including weekends. Benefits Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans if eligible Paid holidays, vacation, and sick days if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey’s SmartDollar Program #J-18808-Ljbffr