Sales Support Specialist
Kelly, Fort Worth, TX, United States
Schedule:
Monday through Friday, standard business hours Work Model:
Hybrid, 3 days onsite and 2 days remote. Employment Type:
9 month contract Our client in Fort Worth is seeking a detail-oriented
Sales Support Specialist
to support a highly regulated sample program and help ensure day-to-day operations are handled accurately, efficiently, and in compliance with internal procedures and external regulations. This opportunity is well suited for someone with strong customer service or sales support experience who is comfortable managing operational details, working across teams, and supporting processes in a structured environment. What you\'ll be doing
Support day-to-day sales support and customer service functions Monitor shared communications and respond to internal stakeholder needs in a timely and professional manner Assist with order entry, fulfillment, invoicing, returns, and issue resolution Help resolve order blocks, system issues, and process-related questions Maintain accurate records and support reporting tied to sample accountability and field activity Partner with internal teams and third-party vendors to support smooth operations Assist with customer setup and maintenance in business systems Help maintain SOPs, training materials, and internal documentation Use tools such as Excel and Power BI to track trends, performance, and reporting needs Why you\'d be a good fit
This role could be a strong match for someone who brings a combination of customer service, sales support, systems knowledge, and attention to detail. Ideal candidates will have: 3 to 5 years of relevant professional experience Strong customer service and or sales support experience Strong working knowledge of Microsoft Office, including Excel, PowerPoint, Teams, Outlook, and related tools, with no basic training required Excellent written and verbal communication skills Strong analytical, organizational, and problem-solving skills The ability to work independently and collaboratively in a team-oriented environment A high level of comfort working in a process-driven or regulated environment A strong understanding of PDMA and general knowledge of cGMP and other regulatory requirements is highly valued Preferred background
Pharmaceutical industry experience is preferred, but not required Candidates from other highly regulated industries such as healthcare, finance, or similar environments are also encouraged to apply
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Monday through Friday, standard business hours Work Model:
Hybrid, 3 days onsite and 2 days remote. Employment Type:
9 month contract Our client in Fort Worth is seeking a detail-oriented
Sales Support Specialist
to support a highly regulated sample program and help ensure day-to-day operations are handled accurately, efficiently, and in compliance with internal procedures and external regulations. This opportunity is well suited for someone with strong customer service or sales support experience who is comfortable managing operational details, working across teams, and supporting processes in a structured environment. What you\'ll be doing
Support day-to-day sales support and customer service functions Monitor shared communications and respond to internal stakeholder needs in a timely and professional manner Assist with order entry, fulfillment, invoicing, returns, and issue resolution Help resolve order blocks, system issues, and process-related questions Maintain accurate records and support reporting tied to sample accountability and field activity Partner with internal teams and third-party vendors to support smooth operations Assist with customer setup and maintenance in business systems Help maintain SOPs, training materials, and internal documentation Use tools such as Excel and Power BI to track trends, performance, and reporting needs Why you\'d be a good fit
This role could be a strong match for someone who brings a combination of customer service, sales support, systems knowledge, and attention to detail. Ideal candidates will have: 3 to 5 years of relevant professional experience Strong customer service and or sales support experience Strong working knowledge of Microsoft Office, including Excel, PowerPoint, Teams, Outlook, and related tools, with no basic training required Excellent written and verbal communication skills Strong analytical, organizational, and problem-solving skills The ability to work independently and collaboratively in a team-oriented environment A high level of comfort working in a process-driven or regulated environment A strong understanding of PDMA and general knowledge of cGMP and other regulatory requirements is highly valued Preferred background
Pharmaceutical industry experience is preferred, but not required Candidates from other highly regulated industries such as healthcare, finance, or similar environments are also encouraged to apply
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