Customer Success & Account Manager
Specialty Equipment Market Association, Lancaster, CA, United States
About the Role
This is a hybrid role combining customer success, account management, and light sales/business development.
You will be the front line for our customers—ensuring they have a great experience—while also working to grow relationships with existing dealers and identify new opportunities.
This is not a passive customer service role. We’re looking for someone who takes ownership, builds relationships, and proactively drives growth.
Key Responsibilities: Customer Success & Support
Respond to customer inquiries via email and phone (fitment, orders, product questions)
Resolve order issues, shipping questions, and technical support needs
Ensure a high-quality, professional customer experience at all times
Account Management (Wholesale & Branded Customers)
Build relationships with existing wholesale and dealer accounts
Follow up regularly to drive repeat orders and increase account value
Identify opportunities to expand product adoption within accounts
Sales & Business Development Support
Reach out to inactive or underutilized accounts
Identify and engage new potential wholesale customers
Support inbound leads generated from marketing efforts
Systems & Process
Maintain accurate activity and customer data in CRM
Work with Shopify, ShipStation, and internal systems to manage orders and customer communication
Help improve customer service processes and documentation over time
What Success Looks Like:
Fast, professional responses to customer inquiries
Increased repeat business from existing accounts
Growth in wholesale and dealer relationships
Consistent outbound activity supporting new business development
Qualifications: Required
2–5 years of experience in:
Customer service, account management, or inside sales
Strong communication skills (written and verbal)
Organized and detail-oriented
Comfortable managing multiple priorities in a fast-paced environment
Preferred
Experience in automotive aftermarket, manufacturing, or B2B distribution
Experience with CRM systems (HubSpot, Salesforce, etc.)
Familiarity with e-commerce platforms (Shopify) or shipping tools
Sales or account growth experience
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You will be the front line for our customers—ensuring they have a great experience—while also working to grow relationships with existing dealers and identify new opportunities.
This is not a passive customer service role. We’re looking for someone who takes ownership, builds relationships, and proactively drives growth.
Key Responsibilities: Customer Success & Support
Respond to customer inquiries via email and phone (fitment, orders, product questions)
Resolve order issues, shipping questions, and technical support needs
Ensure a high-quality, professional customer experience at all times
Account Management (Wholesale & Branded Customers)
Build relationships with existing wholesale and dealer accounts
Follow up regularly to drive repeat orders and increase account value
Identify opportunities to expand product adoption within accounts
Sales & Business Development Support
Reach out to inactive or underutilized accounts
Identify and engage new potential wholesale customers
Support inbound leads generated from marketing efforts
Systems & Process
Maintain accurate activity and customer data in CRM
Work with Shopify, ShipStation, and internal systems to manage orders and customer communication
Help improve customer service processes and documentation over time
What Success Looks Like:
Fast, professional responses to customer inquiries
Increased repeat business from existing accounts
Growth in wholesale and dealer relationships
Consistent outbound activity supporting new business development
Qualifications: Required
2–5 years of experience in:
Customer service, account management, or inside sales
Strong communication skills (written and verbal)
Organized and detail-oriented
Comfortable managing multiple priorities in a fast-paced environment
Preferred
Experience in automotive aftermarket, manufacturing, or B2B distribution
Experience with CRM systems (HubSpot, Salesforce, etc.)
Familiarity with e-commerce platforms (Shopify) or shipping tools
Sales or account growth experience
#J-18808-Ljbffr