Insurance Customer Service Rep
ELLIOT PLANNING LIMITED, St. Petersburg, FL, United States
Family First Financial is a family‑owned insurance agency founded in 2006 with a simple mission: to treat every client like part of the family. We take pride in educating our clients and helping them make confident, informed decisions about their coverage. Our team is built on trust, collaboration, and integrity, creating a supportive workplace where employees thrive both personally and professionally.
We are seeking an
Insurance Customer Service Representative
who is friendly, reliable, and driven to make a positive impact on our clients and team. In this role, you will provide top‑quality service by assisting clients with policy changes, answering coverage questions, and supporting our sales and retention efforts. You’ll be part of a collaborative, client‑focused environment that values honesty, education, and long‑term relationships.
Apply today!
Benefits
Annual Base Salary (Experience based)
Paid Time Off (PTO)
Hybrid Remote Work Available after probationary period
Flexible schedule
Bonus/Commission opportunities for cross‑selling/account rounding & retention
Monday‑Friday schedule with evenings & weekends off
Health benefits
401K/Simple Plan
Hands‑on Training
Tuition Reimbursement
Career Growth Opportunities
Commissions
Responsibilities
Assess client needs and recommend appropriate coverage options
Quote, rewrite, and cross‑sell policies to existing customers
Process policy changes, renewals, and updates accurately
Maintain thorough knowledge of carriers, pricing, and coverage details
Build and maintain positive, lasting relationships with clients
Organize and prioritize daily tasks to meet service goals
Support a team‑driven culture focused on customer education and satisfaction
Requirements
Active 4‑40, 2‑20, or 20‑44 insurance license (required)
1 year prior insurance customer service experience
Excellent communication and interpersonal skills
Positive, patient, and professional demeanor
Strong organizational and multitasking abilities
Sales‑oriented mindset with genuine care for client needs
#J-18808-Ljbffr
We are seeking an
Insurance Customer Service Representative
who is friendly, reliable, and driven to make a positive impact on our clients and team. In this role, you will provide top‑quality service by assisting clients with policy changes, answering coverage questions, and supporting our sales and retention efforts. You’ll be part of a collaborative, client‑focused environment that values honesty, education, and long‑term relationships.
Apply today!
Benefits
Annual Base Salary (Experience based)
Paid Time Off (PTO)
Hybrid Remote Work Available after probationary period
Flexible schedule
Bonus/Commission opportunities for cross‑selling/account rounding & retention
Monday‑Friday schedule with evenings & weekends off
Health benefits
401K/Simple Plan
Hands‑on Training
Tuition Reimbursement
Career Growth Opportunities
Commissions
Responsibilities
Assess client needs and recommend appropriate coverage options
Quote, rewrite, and cross‑sell policies to existing customers
Process policy changes, renewals, and updates accurately
Maintain thorough knowledge of carriers, pricing, and coverage details
Build and maintain positive, lasting relationships with clients
Organize and prioritize daily tasks to meet service goals
Support a team‑driven culture focused on customer education and satisfaction
Requirements
Active 4‑40, 2‑20, or 20‑44 insurance license (required)
1 year prior insurance customer service experience
Excellent communication and interpersonal skills
Positive, patient, and professional demeanor
Strong organizational and multitasking abilities
Sales‑oriented mindset with genuine care for client needs
#J-18808-Ljbffr