SAP Service Desk Agent - Remote - -OTC
TEKsystems, Loveland, CO, United States
Overview
TEKsystems has a contract role that can sit remote for the rest of 2026. SAP Service Desk role with experience in the SAP SD - Order to Cash space at a super user level. Project Summary: Our client is utilizing the newest version of SAP (S/4HANA) with a new release later this year. They provide level 1 and level 1.5 SAP functional support to end users in various locations. The purpose is to handle the initial intake and consultation/resolution of SAP-related questions and issues from end users in the field. Job Type & Location: Contract position, remote through 2026; also noted as Loveland, CO for the base location where applicable.
Responsibilities
Monitor and work on incidents assigned to the ServiceNow support queue. Provide first-line support for inquiries and incidents, delivering resolution or workarounds based on established runbooks, knowledge articles, scripts, and FAQs. Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support. Maintain and improve support procedures in collaboration with client SMEs and project teams; enhance documentation, runbooks, and knowledgebase articles. Coordinate escalation/hand-off of L2 issues to Business SMEs and follow up to ensure ticket/incident closeout. Diagnose whether issues are SAP-related, due to technical extensions such as integrations, or due to user understanding. Escalate incidents as needed and assign to L2 technical teams for further triaging and RCA, with follow-up to ensure closeout. Maintain information about problems, workarounds, and resolutions as part of Knowledge Management.
Qualifications
Outstanding communication and customer service skills. 1+ years of recent experience with SAP, ideally in the Order-to-Cash domain or SAP SD module. Experience with accounts receivable, procure-to-pay, or schedule-to-deliver domains is helpful. Prior experience as a service desk agent, super user, or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade is preferred. 1+ year of recent customer support experience. Experience with ServiceNow (or Remedy or similar ticketing tool) is desired. Any experience or training with S/4HANA/Fiori is a plus. Understanding of SAP functional configuration is a plus. Knowledge and experience within Order-to-Cash (OTC) is ideal; knowledge of Procure-to-Pay or Schedule-to-Deliver workstreams is also helpful.
Benefits & Eligibility
Medical, Dental & Vision 401(k)/Roth Life & AD&D Short and long-term disability HSA & DCFSA Transportation benefits Employee Assistance Program Paid Time Off or State Sick Leave
Job Details
Application Deadline:
This position is anticipated to close on Apr 15, 2026. Workplace Type:
This is a fully remote position. Pay Range:
$26.00 - $30.00/hr. Company:
TEKsystems (Allegis Group) – Equal Opportunity Employer. TEKsystems and TEKsystems Global Services are Allegis Group companies.
About TEKsystems
TEKsystems is a leading provider of business and technology services, partnering with clients to transform ideas into solutions and drive change. We are an equal opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other protected characteristic. TEKsystems is an Allegis Group company.
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TEKsystems has a contract role that can sit remote for the rest of 2026. SAP Service Desk role with experience in the SAP SD - Order to Cash space at a super user level. Project Summary: Our client is utilizing the newest version of SAP (S/4HANA) with a new release later this year. They provide level 1 and level 1.5 SAP functional support to end users in various locations. The purpose is to handle the initial intake and consultation/resolution of SAP-related questions and issues from end users in the field. Job Type & Location: Contract position, remote through 2026; also noted as Loveland, CO for the base location where applicable.
Responsibilities
Monitor and work on incidents assigned to the ServiceNow support queue. Provide first-line support for inquiries and incidents, delivering resolution or workarounds based on established runbooks, knowledge articles, scripts, and FAQs. Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support. Maintain and improve support procedures in collaboration with client SMEs and project teams; enhance documentation, runbooks, and knowledgebase articles. Coordinate escalation/hand-off of L2 issues to Business SMEs and follow up to ensure ticket/incident closeout. Diagnose whether issues are SAP-related, due to technical extensions such as integrations, or due to user understanding. Escalate incidents as needed and assign to L2 technical teams for further triaging and RCA, with follow-up to ensure closeout. Maintain information about problems, workarounds, and resolutions as part of Knowledge Management.
Qualifications
Outstanding communication and customer service skills. 1+ years of recent experience with SAP, ideally in the Order-to-Cash domain or SAP SD module. Experience with accounts receivable, procure-to-pay, or schedule-to-deliver domains is helpful. Prior experience as a service desk agent, super user, or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade is preferred. 1+ year of recent customer support experience. Experience with ServiceNow (or Remedy or similar ticketing tool) is desired. Any experience or training with S/4HANA/Fiori is a plus. Understanding of SAP functional configuration is a plus. Knowledge and experience within Order-to-Cash (OTC) is ideal; knowledge of Procure-to-Pay or Schedule-to-Deliver workstreams is also helpful.
Benefits & Eligibility
Medical, Dental & Vision 401(k)/Roth Life & AD&D Short and long-term disability HSA & DCFSA Transportation benefits Employee Assistance Program Paid Time Off or State Sick Leave
Job Details
Application Deadline:
This position is anticipated to close on Apr 15, 2026. Workplace Type:
This is a fully remote position. Pay Range:
$26.00 - $30.00/hr. Company:
TEKsystems (Allegis Group) – Equal Opportunity Employer. TEKsystems and TEKsystems Global Services are Allegis Group companies.
About TEKsystems
TEKsystems is a leading provider of business and technology services, partnering with clients to transform ideas into solutions and drive change. We are an equal opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other protected characteristic. TEKsystems is an Allegis Group company.
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