Product Owner OneService
Alfa Laval Corporate AB, Brockport, NY, United States
Product Owner - OneService
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
At Alfa Laval, we’re on a transformative digital journey. With over 500 digital professionals across the globe, we’re advancing product lifecycle management, configuration, and supply chain capabilities. Our ambition: deliver the right solutions to our customers - faster, smarter, and more sustainably.
We work in accordance with the SAFe methodology because we believe it adds extra value to our stakeholders and to the receivers of our efforts. We strive to keep the end users and their daily work in mind. We are looking for someone who can smoothly move between the big business picture and the details of software development.
About the role Are you ready to help shape the future of Alfa Laval’s global service operations? We are looking for a Product Owner to join our OneService team—a global target platform for Service Execution that is transforming how we deliver value to customers worldwide.
OneService, built on IFS FSM6, was rolled out to our Field Service engineers in 2024 and is now being implemented in Service Centers. As Product Owner, you will play a key role in driving this transformation, bridging business needs and technical development to ensure OneService continues to evolve and delivers measurable impact.
About the team You will join a global team of 20+ colleagues operating in two agile teams, including developers, testers, and solution specialists working together to design, build, and support a unified platform that empowers our service organization.
Key Responsibilities
Leading the product technical roadmap for OneService
Collaborating with global stakeholders to define and prioritize requirements
Working closely with the team and vendors to deliver high‑quality releases
Ensuring security, compliance, and support are always maintained
Maintain and prioritize development backlog and ensure deliveries according to commitments for development, rollouts, or support
Optimize team performance by sharing best practices and driving continuous improvement
Communicate progress and outcomes clearly to stakeholders at all levels
What you know
Solid understanding of complex IT solutions, product management, and process optimization
Strong understanding of service operations and process optimization
Senior experience as a Product Owner, preferably from SaaS solutions or field service management
Strong business acumen and analytical skills
Fluent in English, both spoken and written
Who you are
An ambitious and natural leader who thrives on challenges and complex environment
Skilled at building trust across diverse teams
Great communication and stakeholder management skills
A positive and proactive mindset and passion for continuous improvement
You possess a strong business acumen and have a customer centric mindset
What’s in it for you? We offer a challenging position in a global, open, and friendly environment. Your work will have a true impact on Alfa Laval’s future success. The nature of the job also means that you will cooperate closely with many different parts of our organization, building both a broad business knowledge as well as a global network of colleagues.
We care about diversity, inclusion, and equity in our recruitment processes.
#J-18808-Ljbffr
At Alfa Laval, we’re on a transformative digital journey. With over 500 digital professionals across the globe, we’re advancing product lifecycle management, configuration, and supply chain capabilities. Our ambition: deliver the right solutions to our customers - faster, smarter, and more sustainably.
We work in accordance with the SAFe methodology because we believe it adds extra value to our stakeholders and to the receivers of our efforts. We strive to keep the end users and their daily work in mind. We are looking for someone who can smoothly move between the big business picture and the details of software development.
About the role Are you ready to help shape the future of Alfa Laval’s global service operations? We are looking for a Product Owner to join our OneService team—a global target platform for Service Execution that is transforming how we deliver value to customers worldwide.
OneService, built on IFS FSM6, was rolled out to our Field Service engineers in 2024 and is now being implemented in Service Centers. As Product Owner, you will play a key role in driving this transformation, bridging business needs and technical development to ensure OneService continues to evolve and delivers measurable impact.
About the team You will join a global team of 20+ colleagues operating in two agile teams, including developers, testers, and solution specialists working together to design, build, and support a unified platform that empowers our service organization.
Key Responsibilities
Leading the product technical roadmap for OneService
Collaborating with global stakeholders to define and prioritize requirements
Working closely with the team and vendors to deliver high‑quality releases
Ensuring security, compliance, and support are always maintained
Maintain and prioritize development backlog and ensure deliveries according to commitments for development, rollouts, or support
Optimize team performance by sharing best practices and driving continuous improvement
Communicate progress and outcomes clearly to stakeholders at all levels
What you know
Solid understanding of complex IT solutions, product management, and process optimization
Strong understanding of service operations and process optimization
Senior experience as a Product Owner, preferably from SaaS solutions or field service management
Strong business acumen and analytical skills
Fluent in English, both spoken and written
Who you are
An ambitious and natural leader who thrives on challenges and complex environment
Skilled at building trust across diverse teams
Great communication and stakeholder management skills
A positive and proactive mindset and passion for continuous improvement
You possess a strong business acumen and have a customer centric mindset
What’s in it for you? We offer a challenging position in a global, open, and friendly environment. Your work will have a true impact on Alfa Laval’s future success. The nature of the job also means that you will cooperate closely with many different parts of our organization, building both a broad business knowledge as well as a global network of colleagues.
We care about diversity, inclusion, and equity in our recruitment processes.
#J-18808-Ljbffr