Paid Leave Oregon Deputy Director (Business Operations Manager 3)
State of Oregon, Salem, OR, United States
Position Summary
Paid Leave Oregon Deputy Director (Business Operations Manager 3) – Make a meaningful difference in the lives of Oregon families by guiding the heart of the Paid Leave Oregon program. In this role, you’ll connect with teams, partners, and communities to strengthen a service that deeply impacts people during life’s most important and challenging moments.
Responsibilities
Provide strategic and visionary leadership within the Paid Leave Oregon division, supervising and supporting all managers and non‑management employees and giving ongoing guidance and operational oversight for Paid Leave.
Oversee business areas such as Benefits, Customer Care & Outreach, and Program Support; report to and work closely with the director of Paid Leave to provide strategic leadership for daily operations and ongoing support for all employees within the division.
Collaborate with different areas of the Oregon Employment Department and with external partners to successfully lead the program.
Carry out the Agency’s affirmative action, diversity, equity, and inclusion goals and responsibilities.
Required Qualifications
Seven years of supervision, management, or progressively related experience; or four years of related experience and a bachelor’s degree in a related field.
Desired Attributes
Demonstrated commitment to diversity, inclusion, and trauma‑informed practices that support staff well‑being, uphold customer dignity, and address inequities through operational improvements.
Proven record of exercising sound judgment by making timely, well‑informed operational decisions in ambiguous situations, incorporating data, frontline insights, and customer perspectives to ensure solutions are effective and grounded in operational realities.
Experienced in providing steady strategic leadership and operational guidance in a large program or organization by translating vision into actionable direction, maintaining consistent follow‑through, and implementing initiatives that impact multidisciplinary teams.
Demonstrates experience developing and implementing large projects and/or state‑wide or federal policy and translating requirements into equitable and effective operational practices.
Strong background in building trusted relationships with internal and external partners, including labor representatives, and working collaboratively with unions while advancing operational priorities and program goals.
Empowers leaders through clear expectations, development, and trust, minimizing micromanagement while ensuring accountability, support, and constructive problem‑solving.
Proven experience leading with integrity and respect, building trust and collaboration across diverse areas of responsibility, focusing on a positive, safe work culture that supports high performance and shared success.
Benefits
A workplace that balances productivity with enjoyment and encourages learning and mentoring.
Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
Work/life balance, 11 paid holidays a year, and a competitive benefits package.
Public Service Loan Forgiveness opportunity.
Oregon’s easy‑to‑use carpool matching tool and trip planner.
Location This position requires attendance at the Salem Central office at least one day a week.
Candidates may be approved for hybrid work. Hybrid work suitability is evaluated based on business needs at the time of hire. Candidates are expected to reside in Oregon or within a reasonable commuting distance (e.g., Vancouver, Washington) within 30 days from date of hire and must be able to report to the office location as necessary. Candidates must demonstrate access to broadband internet, have a private workspace, and maintain good standing (i.e., no performance or attendance issues).
Equal Opportunity Statement The Oregon Employment Department is an Equal Opportunity, affirmative action employer, committed to workforce diversity. We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
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Responsibilities
Provide strategic and visionary leadership within the Paid Leave Oregon division, supervising and supporting all managers and non‑management employees and giving ongoing guidance and operational oversight for Paid Leave.
Oversee business areas such as Benefits, Customer Care & Outreach, and Program Support; report to and work closely with the director of Paid Leave to provide strategic leadership for daily operations and ongoing support for all employees within the division.
Collaborate with different areas of the Oregon Employment Department and with external partners to successfully lead the program.
Carry out the Agency’s affirmative action, diversity, equity, and inclusion goals and responsibilities.
Required Qualifications
Seven years of supervision, management, or progressively related experience; or four years of related experience and a bachelor’s degree in a related field.
Desired Attributes
Demonstrated commitment to diversity, inclusion, and trauma‑informed practices that support staff well‑being, uphold customer dignity, and address inequities through operational improvements.
Proven record of exercising sound judgment by making timely, well‑informed operational decisions in ambiguous situations, incorporating data, frontline insights, and customer perspectives to ensure solutions are effective and grounded in operational realities.
Experienced in providing steady strategic leadership and operational guidance in a large program or organization by translating vision into actionable direction, maintaining consistent follow‑through, and implementing initiatives that impact multidisciplinary teams.
Demonstrates experience developing and implementing large projects and/or state‑wide or federal policy and translating requirements into equitable and effective operational practices.
Strong background in building trusted relationships with internal and external partners, including labor representatives, and working collaboratively with unions while advancing operational priorities and program goals.
Empowers leaders through clear expectations, development, and trust, minimizing micromanagement while ensuring accountability, support, and constructive problem‑solving.
Proven experience leading with integrity and respect, building trust and collaboration across diverse areas of responsibility, focusing on a positive, safe work culture that supports high performance and shared success.
Benefits
A workplace that balances productivity with enjoyment and encourages learning and mentoring.
Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
Work/life balance, 11 paid holidays a year, and a competitive benefits package.
Public Service Loan Forgiveness opportunity.
Oregon’s easy‑to‑use carpool matching tool and trip planner.
Location This position requires attendance at the Salem Central office at least one day a week.
Candidates may be approved for hybrid work. Hybrid work suitability is evaluated based on business needs at the time of hire. Candidates are expected to reside in Oregon or within a reasonable commuting distance (e.g., Vancouver, Washington) within 30 days from date of hire and must be able to report to the office location as necessary. Candidates must demonstrate access to broadband internet, have a private workspace, and maintain good standing (i.e., no performance or attendance issues).
Equal Opportunity Statement The Oregon Employment Department is an Equal Opportunity, affirmative action employer, committed to workforce diversity. We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
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