Community Relationship Specialist
First Entertainment Credit Union, Los Angeles, CA, United States
First Entertainment Credit Union is looking for a
Community Relationship Specialist
whose primary focus is deepening relationships with the community and driving business development opportunities through quality and high-touch events and outreach efforts. This role will support growth in key areas, including new memberships, deposits, lending dollar volume, and products per member.
The Community Relationship Specialist maintains an active presence within our community with each business development effort they facilitate. They will spend dedicated time interacting with attendees and promoting the array of financial products and solutions available.
This is a full-time, hybrid opportunity reporting to the Sr. Community Growth Manager and is based in Hollywood, CA. The targeted pay in California is between $75k and $93k.
Responsibilities
Facilitate business development efforts and programs within our community
Actively participate in meaningful discussions with potential and existing members on our line of products and services to drive membership growth
Practice active listening and exercise discretion based on needs in extending additional incentives to encourage sign-ups and drive cross-sell
Research, source, recommend and plan monthly events to expand and elevate brand awareness, leverage promotions, and showcase credit union benefits
Create and communicate engaging messages to the broader audience on upcoming events to encourage attendance and engagement
Collaborate with internal teams to ensure event readiness and seamless executionMemorialize event experiences, social media moments, key takeaways post event and provide recommendations or observations in future event effectiveness
Capture leads and ensure follow-up with relevant sales teams
Continuously source opportunities to elevate member-facing events
Engage Select Employment Groups (SEGs) through events, check-ins, and outreach to ensure satisfaction
Partner with marketing and sales teams to align digital and marketing collateral for business development, event promotions and sponsorships
Identify opportunities to grow membership and promote new memberships
Keep abreast on market trends and strategize to encourage member referrals during events
Analyze engagement metrics, membership growth, and feedback to inform strategies
Collaborate with marketing and membership teams on managing promotional items and event materials
Collaborate on branch offers, pitch books, and presentations highlighting unique selling propositions (USPs)
Requirements
Bachelor’s degree in communications, marketing, business, or a related field
At least 3 years of relevant work experience in event planning, trade shows, and community outreach
Proven experience in community management, business development, or customer relations
Strong understanding of social media platforms and digital marketing strategies
Ability to work independently and within a collaborative team environment
Strong oral and written communication skills, with proficiency in executive communication
Effective interpersonal skills to build relationships with stakeholders
Experience in B2B development and account management
Proficiency in CRM software and event planning
Familiarity with membership-based organizations
Reliable transportation and willingness to travel to events
Proficiency in Microsoft Office product
First Entertainment Credit Union does not utilize artificial intelligence (AI) tools in any part of the hiring process. All hiring decisions are made exclusively by our hiring teams, in compliance with applicable employment laws and regulations to ensure fairness, transparency, and equal opportunity.
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Community Relationship Specialist
whose primary focus is deepening relationships with the community and driving business development opportunities through quality and high-touch events and outreach efforts. This role will support growth in key areas, including new memberships, deposits, lending dollar volume, and products per member.
The Community Relationship Specialist maintains an active presence within our community with each business development effort they facilitate. They will spend dedicated time interacting with attendees and promoting the array of financial products and solutions available.
This is a full-time, hybrid opportunity reporting to the Sr. Community Growth Manager and is based in Hollywood, CA. The targeted pay in California is between $75k and $93k.
Responsibilities
Facilitate business development efforts and programs within our community
Actively participate in meaningful discussions with potential and existing members on our line of products and services to drive membership growth
Practice active listening and exercise discretion based on needs in extending additional incentives to encourage sign-ups and drive cross-sell
Research, source, recommend and plan monthly events to expand and elevate brand awareness, leverage promotions, and showcase credit union benefits
Create and communicate engaging messages to the broader audience on upcoming events to encourage attendance and engagement
Collaborate with internal teams to ensure event readiness and seamless executionMemorialize event experiences, social media moments, key takeaways post event and provide recommendations or observations in future event effectiveness
Capture leads and ensure follow-up with relevant sales teams
Continuously source opportunities to elevate member-facing events
Engage Select Employment Groups (SEGs) through events, check-ins, and outreach to ensure satisfaction
Partner with marketing and sales teams to align digital and marketing collateral for business development, event promotions and sponsorships
Identify opportunities to grow membership and promote new memberships
Keep abreast on market trends and strategize to encourage member referrals during events
Analyze engagement metrics, membership growth, and feedback to inform strategies
Collaborate with marketing and membership teams on managing promotional items and event materials
Collaborate on branch offers, pitch books, and presentations highlighting unique selling propositions (USPs)
Requirements
Bachelor’s degree in communications, marketing, business, or a related field
At least 3 years of relevant work experience in event planning, trade shows, and community outreach
Proven experience in community management, business development, or customer relations
Strong understanding of social media platforms and digital marketing strategies
Ability to work independently and within a collaborative team environment
Strong oral and written communication skills, with proficiency in executive communication
Effective interpersonal skills to build relationships with stakeholders
Experience in B2B development and account management
Proficiency in CRM software and event planning
Familiarity with membership-based organizations
Reliable transportation and willingness to travel to events
Proficiency in Microsoft Office product
First Entertainment Credit Union does not utilize artificial intelligence (AI) tools in any part of the hiring process. All hiring decisions are made exclusively by our hiring teams, in compliance with applicable employment laws and regulations to ensure fairness, transparency, and equal opportunity.
#J-18808-Ljbffr