Implementations Senior Specialist
Onbe, Plano, TX, United States
Summary
The Implementation Sr. Specialist is responsible for the execution of high-quality and timely established client implementation projects from the kick‑off to delivery. They bring impactful programs to life by extracting a comprehensive understanding of our clients' goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments. Working directly with our established clients, this role will develop and implement client programs, act as an internal advocate for client needs, and proactively identify and resolve potential roadblocks to a successful implementation.
Location & Work Arrangement This role is hybrid and will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required.
Responsibilities
Oversee and execute multiple concurrent implementations for established Onbe clients by applying structured implementation methodologies, coordinating tasks according to internal processes, configuration standards, and specific client requirements.
Manage client and internal stakeholder expectations and translate client requirements and program characteristics to internal partners.
Coordinate implementation deliverables and clearly communicate to task owners and next steps with clients as needed and with internal departments including but not limited to Account Executives and Client Support.
Provide timely status reporting and lead status meetings that ensure clear messaging, outline deliverables, and supervise ownership & status of open issues.
Escalate barriers to implementation success, partnering closely with Client Support to action and resolve issues quickly.
Configure and test internal systems to verify all program requirements have been fulfilled.
Lead process improvement efforts and change management for low complexity, repeatable implementations for existing clients.
Qualifications
Bachelor’s degree.
3+ years of experience in an implementation, or client-facing onboarding role using proven implementation or project management methodologies.
Basic understanding of best practices in project lifecycle methodology and project management principles.
Project Management tool/software experience (Smartsheet, MS Project, etc.), preferred.
Excellent business writing and communication skills.
Knowledge of Microsoft programs including Word, Excel, and PowerPoint.
Familiarity with the payment industry ecosystem preferred but not required.
Compensation & Benefits The base salary range for this position is between $72,000 to $76,650 with eligibility for an annual bonus. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more.
Equal Opportunity Employer Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence.
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Location & Work Arrangement This role is hybrid and will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required.
Responsibilities
Oversee and execute multiple concurrent implementations for established Onbe clients by applying structured implementation methodologies, coordinating tasks according to internal processes, configuration standards, and specific client requirements.
Manage client and internal stakeholder expectations and translate client requirements and program characteristics to internal partners.
Coordinate implementation deliverables and clearly communicate to task owners and next steps with clients as needed and with internal departments including but not limited to Account Executives and Client Support.
Provide timely status reporting and lead status meetings that ensure clear messaging, outline deliverables, and supervise ownership & status of open issues.
Escalate barriers to implementation success, partnering closely with Client Support to action and resolve issues quickly.
Configure and test internal systems to verify all program requirements have been fulfilled.
Lead process improvement efforts and change management for low complexity, repeatable implementations for existing clients.
Qualifications
Bachelor’s degree.
3+ years of experience in an implementation, or client-facing onboarding role using proven implementation or project management methodologies.
Basic understanding of best practices in project lifecycle methodology and project management principles.
Project Management tool/software experience (Smartsheet, MS Project, etc.), preferred.
Excellent business writing and communication skills.
Knowledge of Microsoft programs including Word, Excel, and PowerPoint.
Familiarity with the payment industry ecosystem preferred but not required.
Compensation & Benefits The base salary range for this position is between $72,000 to $76,650 with eligibility for an annual bonus. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more.
Equal Opportunity Employer Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence.
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