Client Service Director - Water/Wastewater
Kennedy Jenks Consultants, Santa Rosa, CA, United States
Client Service Director – Kennedy Jenks
Kennedy Jenks is seeking a strategic, relationship-driven Client Service Director to help grow and strengthen our national water and wastewater practice across both public and private sector clients.
This is an opportunity to step into a well-established, high-performing practice with strong client relationships, an active project portfolio, and a national platform. We’re looking for someone who can build on that momentum by expanding client partnerships, developing teams, and driving sustained, meaningful growth.
You’ll play a key role in delivering infrastructure solutions that support the long‑term health of our communities.
What You’ll Do
Grow Client Relationships:
Strengthen existing municipal and industry partnerships while identifying opportunities to expand services, increase engagement, and grow overall client value.
Drive Business Development:
Lead pursuits from early positioning through proposal and interview. Develop teaming strategies and maintain accountability for client portfolios, revenue growth, and overall performance.
Lead and Develop Teams:
Build and guide high‑performing, multidisciplinary teams. Support hiring, mentorship, and staff development aligned with client and business needs.
Deliver Quality Work:
Oversee projects from planning through construction, including scope, staffing, and financial performance. Ensure delivery meets client expectations, business objectives, and quality standards.
Shape Strategy:
Contribute to business and market planning. Use your understanding of client needs and market trends to help guide investment, growth priorities, and future direction.
Build Our Presence:
Actively build Kennedy Jenks’ presence through client engagement, industry involvement, and thought leadership, strengthening relationships and increasing visibility in the market.
What Makes This Role Different
Established Platform, Real Momentum:
You’re stepping into a strong, growing practice with active clients, a solid reputation, and a national footprint.
Opportunity to Shape Growth:
You’ll help define where we go next – expanding services, strengthening client relationships, and building teams that support long‑term success.
People‑Centered Culture:
You’ll work in a collaborative, employee‑owned environment where leadership is accessible, and success is shared.
What You Bring
Proven ability to grow client relationships and drive revenue within water, wastewater, pipeline, stormwater, environmental, or industrial infrastructure markets
Experience leading client accounts, programs, or large, complex projects with accountability for performance and outcomes
Strong leadership skills with a track record of building, mentoring, and retaining high‑performing teams
A strategic mindset with the ability to identify opportunities and turn them into actionable growth
Financial and operational acumen, including experience managing project performance, revenue targets, and profitability
Strong communication skills and the ability to build trust with clients, partners, and internal teams
Qualifications
Bachelor’s or Master’s degree in Civil, Chemical, Environmental, or related engineering field
15+ years of relevant experience in consulting, engineering, or infrastructure services
Professional Engineer (PE) license required or ability to obtain
Design‑Build experience and DBIA certification are a plus
Ability to travel to client sites and Kennedy Jenks offices as needed
Kennedy Jenks supports a healthy work‑life balance and utilizes a hybrid model of home and office work, with a minimum of two days per week in the office. This approach empowers our people to thrive, collaborate, and achieve their full potential.
Salary range for this position is anticipated to be $180,000 to $270,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location.
This position is eligible for performance and incentive compensation.
Benefits Summary Medical, dental, vision, life and disability insurance, 401(k), bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
Equal Opportunity Statement Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy‑related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.
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This is an opportunity to step into a well-established, high-performing practice with strong client relationships, an active project portfolio, and a national platform. We’re looking for someone who can build on that momentum by expanding client partnerships, developing teams, and driving sustained, meaningful growth.
You’ll play a key role in delivering infrastructure solutions that support the long‑term health of our communities.
What You’ll Do
Grow Client Relationships:
Strengthen existing municipal and industry partnerships while identifying opportunities to expand services, increase engagement, and grow overall client value.
Drive Business Development:
Lead pursuits from early positioning through proposal and interview. Develop teaming strategies and maintain accountability for client portfolios, revenue growth, and overall performance.
Lead and Develop Teams:
Build and guide high‑performing, multidisciplinary teams. Support hiring, mentorship, and staff development aligned with client and business needs.
Deliver Quality Work:
Oversee projects from planning through construction, including scope, staffing, and financial performance. Ensure delivery meets client expectations, business objectives, and quality standards.
Shape Strategy:
Contribute to business and market planning. Use your understanding of client needs and market trends to help guide investment, growth priorities, and future direction.
Build Our Presence:
Actively build Kennedy Jenks’ presence through client engagement, industry involvement, and thought leadership, strengthening relationships and increasing visibility in the market.
What Makes This Role Different
Established Platform, Real Momentum:
You’re stepping into a strong, growing practice with active clients, a solid reputation, and a national footprint.
Opportunity to Shape Growth:
You’ll help define where we go next – expanding services, strengthening client relationships, and building teams that support long‑term success.
People‑Centered Culture:
You’ll work in a collaborative, employee‑owned environment where leadership is accessible, and success is shared.
What You Bring
Proven ability to grow client relationships and drive revenue within water, wastewater, pipeline, stormwater, environmental, or industrial infrastructure markets
Experience leading client accounts, programs, or large, complex projects with accountability for performance and outcomes
Strong leadership skills with a track record of building, mentoring, and retaining high‑performing teams
A strategic mindset with the ability to identify opportunities and turn them into actionable growth
Financial and operational acumen, including experience managing project performance, revenue targets, and profitability
Strong communication skills and the ability to build trust with clients, partners, and internal teams
Qualifications
Bachelor’s or Master’s degree in Civil, Chemical, Environmental, or related engineering field
15+ years of relevant experience in consulting, engineering, or infrastructure services
Professional Engineer (PE) license required or ability to obtain
Design‑Build experience and DBIA certification are a plus
Ability to travel to client sites and Kennedy Jenks offices as needed
Kennedy Jenks supports a healthy work‑life balance and utilizes a hybrid model of home and office work, with a minimum of two days per week in the office. This approach empowers our people to thrive, collaborate, and achieve their full potential.
Salary range for this position is anticipated to be $180,000 to $270,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location.
This position is eligible for performance and incentive compensation.
Benefits Summary Medical, dental, vision, life and disability insurance, 401(k), bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
Equal Opportunity Statement Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy‑related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.
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