Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Cent
US Foods, Streator, IL, United States
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
This position is hybrid, with approximately 90% remote/virtual and 10% onsite at distribution center offices located in the Central Region, including Bismarck, ND; Grand Forks, ND; Plymouth, MN; Milwaukee, WI; Chicago, IL; Streator, IL; Iowa City, IA; St. Louis, MO; Salem, MO; Omaha, NE; Grand Island, NE; Kansas City, KS; Loveland, CO; Denver, CO; Oklahoma City, OK; Dallas, TX; Austin, TX; Houston, TX, within a 50-mile distance to the listed offices. The role will likely require office presence approximately once per month or occasionally for training.
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up Sales Coordinator roles.
Schedule Sunday - Thursday 8:30 am – 5:30 pm CT
Benefits Full US Foods Benefits – DAY 1! Medical, dental, vision, 401(k), life insurance, and more.
Benefits for this role may include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance.
Main Ingredients of the Job
Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain complaint details.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved complaints to designated departments for further action.
Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
Coordinate same‑day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and invoice information, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Relationships Internal: Sales, Operations / Distribution / Support External: Customers
What You Bring to the Table
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
Related Experience: Minimum of three years’ experience in a customer service call center environment required. Experience in food service distribution is a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem‑resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
This role also receives overtime compensation.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $17 and $26 per hour.
EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
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Join Our Community of Food People!
This position is hybrid, with approximately 90% remote/virtual and 10% onsite at distribution center offices located in the Central Region, including Bismarck, ND; Grand Forks, ND; Plymouth, MN; Milwaukee, WI; Chicago, IL; Streator, IL; Iowa City, IA; St. Louis, MO; Salem, MO; Omaha, NE; Grand Island, NE; Kansas City, KS; Loveland, CO; Denver, CO; Oklahoma City, OK; Dallas, TX; Austin, TX; Houston, TX, within a 50-mile distance to the listed offices. The role will likely require office presence approximately once per month or occasionally for training.
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up Sales Coordinator roles.
Schedule Sunday - Thursday 8:30 am – 5:30 pm CT
Benefits Full US Foods Benefits – DAY 1! Medical, dental, vision, 401(k), life insurance, and more.
Benefits for this role may include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance.
Main Ingredients of the Job
Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain complaint details.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved complaints to designated departments for further action.
Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
Coordinate same‑day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and invoice information, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Relationships Internal: Sales, Operations / Distribution / Support External: Customers
What You Bring to the Table
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
Related Experience: Minimum of three years’ experience in a customer service call center environment required. Experience in food service distribution is a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem‑resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
This role also receives overtime compensation.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $17 and $26 per hour.
EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
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