Director of North America, Pre-Sales Platform Specialists New Remote - US
Twilio, San Francisco, CA, United States
About the job
Remote - US
Lead the talented team of Solutions Engineers, providing technical leadership and strategy in solving complex customer challenges.
Responsibilities
Lead, mentor, and scale the North American Solution Engineering team. Foster a culture of innovation, collaboration, and customer‑centric problem solving.
Work closely with sales leadership to develop and execute strategies that drive customer acquisition, expansion, and retention. Ensure the Solution Engineering team is aligned with sales goals and objectives.
Oversee the technical aspects of customer engagements, including solution design, implementation strategies, and technical validation. Ensure solutions meet customer needs and align with Twilio Segment’s capabilities.
Serve as a senior technical advisor and advocate for customers within Twilio Segment. Understand customer needs and market trends to influence product development and roadmap.
Collaborate with Product, Engineering, Marketing, and Customer Success teams to ensure a cohesive customer experience and to drive product enhancements.
Maintain deep technical and product knowledge of the Twilio Segment platform and the broader technology landscape. Encourage continuous learning and development within the team.
Qualifications
10+ years in software engineering or solution architecture, with at least 5 years in a leadership role managing technical teams.
Strong technical background with experience in software development, data platforms, and cloud technologies. Familiarity with Twilio Segment’s technology stack is a plus.
Proven ability to develop and execute technical strategies that align with business objectives. Experience in pre‑sales and post‑sales environments is highly desirable.
Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences, including executive‑level stakeholders.
A strong customer advocate with a track record of driving customer success and satisfaction through technical leadership and innovation.
Demonstrated ability to lead, inspire, and grow high‑performing technical teams in a fast‑paced environment.
Experience leading Solution Engineering or Product Specialist teams within a CPaaS, UCaaS or Customer Data Platform company.
Location
This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
Travel Approximately 20% travel is anticipated to help you connect with customers in person.
What We Offer Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
Based in Colorado, Hawaii, Minnesota or Vermont: $206,784.00 - $258,480.00.
Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $218,272.00 - $272,840.00.
Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $229,760.00 - $287,200.00.
Eligible to participate in Twilio’s equity plan.
Benefit package includes health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.
Equal Employment Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.
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Lead the talented team of Solutions Engineers, providing technical leadership and strategy in solving complex customer challenges.
Responsibilities
Lead, mentor, and scale the North American Solution Engineering team. Foster a culture of innovation, collaboration, and customer‑centric problem solving.
Work closely with sales leadership to develop and execute strategies that drive customer acquisition, expansion, and retention. Ensure the Solution Engineering team is aligned with sales goals and objectives.
Oversee the technical aspects of customer engagements, including solution design, implementation strategies, and technical validation. Ensure solutions meet customer needs and align with Twilio Segment’s capabilities.
Serve as a senior technical advisor and advocate for customers within Twilio Segment. Understand customer needs and market trends to influence product development and roadmap.
Collaborate with Product, Engineering, Marketing, and Customer Success teams to ensure a cohesive customer experience and to drive product enhancements.
Maintain deep technical and product knowledge of the Twilio Segment platform and the broader technology landscape. Encourage continuous learning and development within the team.
Qualifications
10+ years in software engineering or solution architecture, with at least 5 years in a leadership role managing technical teams.
Strong technical background with experience in software development, data platforms, and cloud technologies. Familiarity with Twilio Segment’s technology stack is a plus.
Proven ability to develop and execute technical strategies that align with business objectives. Experience in pre‑sales and post‑sales environments is highly desirable.
Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences, including executive‑level stakeholders.
A strong customer advocate with a track record of driving customer success and satisfaction through technical leadership and innovation.
Demonstrated ability to lead, inspire, and grow high‑performing technical teams in a fast‑paced environment.
Experience leading Solution Engineering or Product Specialist teams within a CPaaS, UCaaS or Customer Data Platform company.
Location
This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
Travel Approximately 20% travel is anticipated to help you connect with customers in person.
What We Offer Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
Based in Colorado, Hawaii, Minnesota or Vermont: $206,784.00 - $258,480.00.
Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $218,272.00 - $272,840.00.
Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $229,760.00 - $287,200.00.
Eligible to participate in Twilio’s equity plan.
Benefit package includes health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.
Equal Employment Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.
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