Customer Service Representative
Sentry, Stevens Point, WI, United States
What You'll Do
Take the customer service skills you have acquired over the years to the next level or make a change and start down your new career path today with our growing team of Service Professionals at one of the largest mutual insurance companies in the United States.
$1,000 total sign‑on bonus for all new hires (includes $1,500 for bilingual candidates over the course of one year).
$1,000 sign‑on bonus paid over 6 months for new hires who hold a Property & Casualty Producer’s license.
Responsibilities
Ensure a quality customer experience by reducing friction points and providing an effortless process.
Assess customer needs and take appropriate action to fulfill requests; build positive relationships and create customer confidence, loyalty, and retention through knowledge, empathy and sound judgment.
Handle a high volume of telephone calls for your assigned line of business, providing up‑front assistance, locating information, giving claim instructions, routing calls, and entering data to begin claims.
Navigate multiple systems and technologies to gather information, document actions taken, and accurately resolve service situations.
Record and file provided information from each call or electronic request in the appropriate system, including loss information, received documentation, payment processing and policy changes.
Research and identify contact‑center problems and issues, assist with handling issues, communicate updates to peers and management, and escalates complex issues as needed.
Report trends, issues and feedback from customer interactions to support continuous improvement.
What It Takes
High school diploma.
Proficiency in Spanish preferred.
Strong human‑relations skills to handle customer issues professionally.
Excellent verbal and written communication skills.
Basic computer proficiency, keyboard skills, and familiarity with software such as Excel and Word.
Ability to navigate various technology software to research and resolve service situations.
Reliable attendance; hours include nights, weekends and holidays.
Basic critical thinking, creativity and problem‑solving skills.
Position Details Location: Freeport, Illinois Pay: $15.76 – $23.65 per hour
Benefits
Hybrid work model with flexible remote days (Monday & Friday) and office days (Tuesday–Thursday).
Home‑office equipment (laptop and accessories) provided prior to start.
Meal subsidy for on‑site associates.
401(k) plan with a dollar‑for‑dollar match up to 8% of salary.
Tution reimbursement via Sentry University (SentryU).
Generous paid‑time‑off and volunteer‑time‑off plan.
Group medical, dental, vision, life insurance, parental leave and additional health & wellness benefits.
Well‑being and employee‑assistance programs.
Sentry Foundation gift‑matching program.
Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status or sexual orientation.
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$1,000 total sign‑on bonus for all new hires (includes $1,500 for bilingual candidates over the course of one year).
$1,000 sign‑on bonus paid over 6 months for new hires who hold a Property & Casualty Producer’s license.
Responsibilities
Ensure a quality customer experience by reducing friction points and providing an effortless process.
Assess customer needs and take appropriate action to fulfill requests; build positive relationships and create customer confidence, loyalty, and retention through knowledge, empathy and sound judgment.
Handle a high volume of telephone calls for your assigned line of business, providing up‑front assistance, locating information, giving claim instructions, routing calls, and entering data to begin claims.
Navigate multiple systems and technologies to gather information, document actions taken, and accurately resolve service situations.
Record and file provided information from each call or electronic request in the appropriate system, including loss information, received documentation, payment processing and policy changes.
Research and identify contact‑center problems and issues, assist with handling issues, communicate updates to peers and management, and escalates complex issues as needed.
Report trends, issues and feedback from customer interactions to support continuous improvement.
What It Takes
High school diploma.
Proficiency in Spanish preferred.
Strong human‑relations skills to handle customer issues professionally.
Excellent verbal and written communication skills.
Basic computer proficiency, keyboard skills, and familiarity with software such as Excel and Word.
Ability to navigate various technology software to research and resolve service situations.
Reliable attendance; hours include nights, weekends and holidays.
Basic critical thinking, creativity and problem‑solving skills.
Position Details Location: Freeport, Illinois Pay: $15.76 – $23.65 per hour
Benefits
Hybrid work model with flexible remote days (Monday & Friday) and office days (Tuesday–Thursday).
Home‑office equipment (laptop and accessories) provided prior to start.
Meal subsidy for on‑site associates.
401(k) plan with a dollar‑for‑dollar match up to 8% of salary.
Tution reimbursement via Sentry University (SentryU).
Generous paid‑time‑off and volunteer‑time‑off plan.
Group medical, dental, vision, life insurance, parental leave and additional health & wellness benefits.
Well‑being and employee‑assistance programs.
Sentry Foundation gift‑matching program.
Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status or sexual orientation.
#J-18808-Ljbffr