Business Banking Support Specialist 5
U.S. Bank, West Chester, OH, United States
Job Description
The Business Banking Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working under the direction of Business Banking Relationship Managers and Business Banking Relationship Analysts.
Job Duties
Support sales teams in executing a One Bank strategy and growing market share.
Retain and deepen client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.
Identify potential problems, and compliance issues.
Maximize client satisfaction and encourage expansion of the relationship.
Identify products and services that realize clients' unmet needs.
Reduce risk to the bank and ensure timely and accurate compliance to procedural, policy and regulatory requirements.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically seven or more years of job-related experience
Preferred Skills
Considerable knowledge of departmental and bank products and services
Proven customer service and problem resolution skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective interpersonal, verbal and written communication skills
Location and Schedule This role offers a hybrid/flexible schedule with an in-office expectation of three or more days per week with the flexibility to work outside the office location for the other days.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Equal Employment Opportunity U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
Salary Pay Range: $28.27 – $37.69 per hour. The actual range may differ based on location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).
Background Checks U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Application Note Posting may be closed earlier due to high volume of applicants.
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Job Duties
Support sales teams in executing a One Bank strategy and growing market share.
Retain and deepen client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.
Identify potential problems, and compliance issues.
Maximize client satisfaction and encourage expansion of the relationship.
Identify products and services that realize clients' unmet needs.
Reduce risk to the bank and ensure timely and accurate compliance to procedural, policy and regulatory requirements.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically seven or more years of job-related experience
Preferred Skills
Considerable knowledge of departmental and bank products and services
Proven customer service and problem resolution skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective interpersonal, verbal and written communication skills
Location and Schedule This role offers a hybrid/flexible schedule with an in-office expectation of three or more days per week with the flexibility to work outside the office location for the other days.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Equal Employment Opportunity U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
Salary Pay Range: $28.27 – $37.69 per hour. The actual range may differ based on location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).
Background Checks U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Application Note Posting may be closed earlier due to high volume of applicants.
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