Senior Salesforce Engineer
KANINI, Nashville, TN, United States
POSITION SUMMARY
We are seeking a Senior Salesforce Engineer to design and deliver next-generation, patient-facing digital experiences powered by autonomous agents and Salesforce platforms. This role will focus on building intelligent, SMS-enabled engagement solutions that integrate seamlessly into the Salesforce Service Console, enabling both patients and contact center agents to interact efficiently.
You will play a key role in developing applications using OmniStudio, working within a Forward Deployed Engineering (FDE) model that emphasizes rapid delivery, high ownership, and close collaboration with business stakeholders.
KEY RESPONSIBILITIES Design and build patient-facing autonomous agents using Agentforce and Salesforce Digital Engagement Integrate AI-driven agents with SMS/texting platforms to enable real-time patient communication Embed and optimize agent functionality within the Salesforce Service Console for contact center users Develop scalable, high-performance applications using OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures) Own end-to-end delivery including development, testing, deployment, and production support Collaborate closely with Business Analysts and Product Owners to translate business requirements into technical solutions Operate in a hybrid Agile + Forward Deployed Engineering model, delivering solutions in fast-paced, evolving environments Ensure solutions meet standards for performance, scalability, security, and usability
QUALIFICATIONS Required 5+ years of experience in Salesforce development, with strong expertise in Service Cloud Proven experience building autonomous or conversational agents using Agentforce and/or Digital Engagement Hands-on experience integrating SMS/texting platforms within Salesforce ecosystems Deep expertise in OmniStudio, including: OmniScripts, FlexCards, DataRaptors, Integration Procedures Experience building and deploying solutions within the Salesforce Service Console Strong understanding of API integrations and event-driven architectures Demonstrated ability to own full lifecycle delivery (build → test → deploy → support) Experience working in fast-paced, ambiguous environments with evolving requirements Preferred Experience designing patient-facing or customer-facing digital engagement solutions Familiarity with AI/automation frameworks and conversational design principles Experience in healthcare or regulated environments (HIPAA awareness is a plus) Salesforce certifications (e.g., Platform Developer, OmniStudio Consultant, Service Cloud Consultant)
KEY RESPONSIBILITIES Design and build patient-facing autonomous agents using Agentforce and Salesforce Digital Engagement Integrate AI-driven agents with SMS/texting platforms to enable real-time patient communication Embed and optimize agent functionality within the Salesforce Service Console for contact center users Develop scalable, high-performance applications using OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures) Own end-to-end delivery including development, testing, deployment, and production support Collaborate closely with Business Analysts and Product Owners to translate business requirements into technical solutions Operate in a hybrid Agile + Forward Deployed Engineering model, delivering solutions in fast-paced, evolving environments Ensure solutions meet standards for performance, scalability, security, and usability
QUALIFICATIONS Required 5+ years of experience in Salesforce development, with strong expertise in Service Cloud Proven experience building autonomous or conversational agents using Agentforce and/or Digital Engagement Hands-on experience integrating SMS/texting platforms within Salesforce ecosystems Deep expertise in OmniStudio, including: OmniScripts, FlexCards, DataRaptors, Integration Procedures Experience building and deploying solutions within the Salesforce Service Console Strong understanding of API integrations and event-driven architectures Demonstrated ability to own full lifecycle delivery (build → test → deploy → support) Experience working in fast-paced, ambiguous environments with evolving requirements Preferred Experience designing patient-facing or customer-facing digital engagement solutions Familiarity with AI/automation frameworks and conversational design principles Experience in healthcare or regulated environments (HIPAA awareness is a plus) Salesforce certifications (e.g., Platform Developer, OmniStudio Consultant, Service Cloud Consultant)