Ecommerce Account Manager - Phase V - Fort Myers, FL
Geeks on Site, Miromar Lakes, FL, United States
About Us
Phase V Fulfillment provides 3PL order fulfillment services, specializing in ecommerce and direct-to-consumer merchants. Our platform integrates order management, inventory control, kitting, shipping, and real-time tracking into a single, streamlined process. With robust technology and multi-channel integrations—including major ecommerce platforms and carriers—we deliver the visibility and efficiency needed to scale modern fulfillment operations. We support a wide range of fulfillment needs, including warehousing, pick and pack, domestic and international shipping, FBA prep, and both B2B and direct-to-consumer fulfillment.
Job Overview We're looking for an Ecommerce Account Manager who thrives at the intersection of client relationships and warehouse operations. This isn't a desk‑only role. You'll split your time between the office and the warehouse floor, serving as the connective tissue between our fulfillment operations and the ecommerce brands we support. You'll manage a portfolio of client accounts end to end — from configuring their orders in our OMS to walking the warehouse floor to ensure their products are being picked, packed, and shipped to standard. You are the face of Phase V to our clients, and the voice of our clients inside Phase V.
Responsibilities
Own the day‑to‑day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V
Conduct regular check‑ins, business reviews, and performance updates with each client
Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing standard operating procedures specific to their brand
Proactively identify client needs, resolve concerns, and look for ways to add value to the partnership
Build long‑term trust with clients so that Phase V becomes a seamless extension of their business
Manage and monitor client accounts within the OMS, ensuring orders are flowing correctly from their ecommerce platforms into our fulfillment pipeline
Troubleshoot order issues including sync errors, address exceptions, SKU mismatches, and inventory discrepancies
Configure shipping rules, automation workflows, and account‑level settings based on each client’s requirements
Coordinate with the tech team to resolve integrations issues and implement system improvements
Track order accuracy, on‑time shipment rates, and other fulfillment KPIs for each account
Spend regular time on the warehouse floor to stay connected to the physical fulfillment process
Work with warehouse supervisors and team leads to ensure client‑specific handling instructions, packaging standards, and quality expectations are being met
Assist with inventory audits, cycle counts, and discrepancy resolution for your accounts
Communicate client feedback to the warehouse team and help implement process improvements
Support peak season planning by coordinating labor and space needs with operations leadership
Represent Phase V during all client site visits, facility tours, and prospective client walkthroughs
Prepare the warehouse and team for guest visits, ensuring a professional and organized presentation
Conduct onsite visits to client locations when needed to strengthen the partnership and align on operational goals
Serve as a brand ambassador for Phase V at industry events, trade shows, or networking opportunities as needed
Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics
Escalate operational issues internally and keep clients informed with timely, transparent communication
Maintain detailed account records, SOPs, and process documentation for each client
Collaborate with sales, operations, and finance teams to support account growth and retention
Requirements
1 year of experience in account management, operations within a B2B role, supply chain preferred
Bachelor’s degree in Business, Supply Chain Management, Communications, or a related field preferred
Comfort working in both an office and a warehouse setting — this role requires time on the floor
Strong problem‑solving skills and organizational skills with the ability to manage multiple client accounts simultaneously
Excellent communication and interpersonal skills, with a professional presence suited for client‑facing interactions
Experience with ecommerce platforms such as Shopify, WooCommerce, Amazon, or BigCommerce (preferred but not required)
Familiarity with warehouse management systems (WMS), CRMs and inventory management processes (preferred but not required)
Background in logistics, supply chain, or warehouse operations
Proficiency in Excel/Google Sheets for reporting and data analysis
Benefits
Competitive pay $50,000 - 55,000 yearly based on experience
Paid training
Medical, dental, vision insurance.
401(k)
Paid time off and paid holidays (for full‑time employees)
Opportunity for growth within a fast‑paced fulfillment organization
A supportive, collaborative work environment
#J-18808-Ljbffr
Job Overview We're looking for an Ecommerce Account Manager who thrives at the intersection of client relationships and warehouse operations. This isn't a desk‑only role. You'll split your time between the office and the warehouse floor, serving as the connective tissue between our fulfillment operations and the ecommerce brands we support. You'll manage a portfolio of client accounts end to end — from configuring their orders in our OMS to walking the warehouse floor to ensure their products are being picked, packed, and shipped to standard. You are the face of Phase V to our clients, and the voice of our clients inside Phase V.
Responsibilities
Own the day‑to‑day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V
Conduct regular check‑ins, business reviews, and performance updates with each client
Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing standard operating procedures specific to their brand
Proactively identify client needs, resolve concerns, and look for ways to add value to the partnership
Build long‑term trust with clients so that Phase V becomes a seamless extension of their business
Manage and monitor client accounts within the OMS, ensuring orders are flowing correctly from their ecommerce platforms into our fulfillment pipeline
Troubleshoot order issues including sync errors, address exceptions, SKU mismatches, and inventory discrepancies
Configure shipping rules, automation workflows, and account‑level settings based on each client’s requirements
Coordinate with the tech team to resolve integrations issues and implement system improvements
Track order accuracy, on‑time shipment rates, and other fulfillment KPIs for each account
Spend regular time on the warehouse floor to stay connected to the physical fulfillment process
Work with warehouse supervisors and team leads to ensure client‑specific handling instructions, packaging standards, and quality expectations are being met
Assist with inventory audits, cycle counts, and discrepancy resolution for your accounts
Communicate client feedback to the warehouse team and help implement process improvements
Support peak season planning by coordinating labor and space needs with operations leadership
Represent Phase V during all client site visits, facility tours, and prospective client walkthroughs
Prepare the warehouse and team for guest visits, ensuring a professional and organized presentation
Conduct onsite visits to client locations when needed to strengthen the partnership and align on operational goals
Serve as a brand ambassador for Phase V at industry events, trade shows, or networking opportunities as needed
Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics
Escalate operational issues internally and keep clients informed with timely, transparent communication
Maintain detailed account records, SOPs, and process documentation for each client
Collaborate with sales, operations, and finance teams to support account growth and retention
Requirements
1 year of experience in account management, operations within a B2B role, supply chain preferred
Bachelor’s degree in Business, Supply Chain Management, Communications, or a related field preferred
Comfort working in both an office and a warehouse setting — this role requires time on the floor
Strong problem‑solving skills and organizational skills with the ability to manage multiple client accounts simultaneously
Excellent communication and interpersonal skills, with a professional presence suited for client‑facing interactions
Experience with ecommerce platforms such as Shopify, WooCommerce, Amazon, or BigCommerce (preferred but not required)
Familiarity with warehouse management systems (WMS), CRMs and inventory management processes (preferred but not required)
Background in logistics, supply chain, or warehouse operations
Proficiency in Excel/Google Sheets for reporting and data analysis
Benefits
Competitive pay $50,000 - 55,000 yearly based on experience
Paid training
Medical, dental, vision insurance.
401(k)
Paid time off and paid holidays (for full‑time employees)
Opportunity for growth within a fast‑paced fulfillment organization
A supportive, collaborative work environment
#J-18808-Ljbffr