Sr. Strategic Account Executive - PBM Health Plans - Remote
Optum, Charleston, SC, United States
Overview
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start
Caring. Connecting. Growing together. The
Strategic Account Executive
manages ongoing client relationships and strategic partnership initiatives for an assigned book of business dedicated to Health Plans. The Strategic Account Executive serves as a client-facing resource for assigned clients, acting as a client advocate within the organization. They coordinate with other functional areas to manage contracts, rebates, performance guarantees, position and upsell opportunities, and to meet contractual obligations. They may work with Sales on prospective clients and RFP responses. They are responsible for upselling appropriate services, renewing existing contracts, retaining membership, and maintaining high client satisfaction. The Strategic Account Executive must be self-directed and able to work in a self-structured environment. They should be accountable for responsibilities, and act as a resource, coach and teacher to others. They must assess and interpret client needs and requirements, identify solutions and company capabilities, and translate concepts into practice. They can work on complex problems and provide innovative and effective solutions that support both the client and the organization\'s goals. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities
Manages assigned accounts with a focus on client trends and contract performance, strategic plan development and execution, cultivating and maintaining multi-level client relationships Manages client contract renewal or market check activities with the primary goals of retaining clients, obtaining multi-year agreements and maintaining or improving profitability Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client Understands OptumRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services Maintains consistent, accurate, and regular client communications Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news Maintains a complete understanding of client contract terms including monitoring and reporting of performance guarantees, rebate performance and contractual obligations; ensures that all assigned contracts are monitored and reported as stated in the terms Responsible for facilitating the creation and delivery of client presentations, implementation activities as applicable and daily client interaction Stays abreast of industry trends and developments, and demonstrates strong communication skills in presenting these to clients Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs, and can articulate these accurately to clients and internal partners Provides leadership to team members in client, segment, and corporate initiatives Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities Maintains documentation on clients in both Optum systems, and within client dashboards Participate in sales preparation meetings and finalist sales presentations as necessary Responsible for ensuring client satisfaction and developing action plans if NPS does not reflect high client satisfaction Provides support to other departments as requested Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, and other policies and procedures applicable to the position Actively participates in Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx\'s policies and procedures Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Account Management Required Qualifications 3+ years of experience in PBM client account management 2+ years of experience with managing client contracts Advanced proficiency in delivering presentations to various audiences Proficient with MS Suite - Word, Excel, PowerPoint Ability to potentially travel up to 25% Willing to work with clients and colleagues across various time zones Driver's License and access to reliable transportation Preferred Qualifications 3+ years of experience with upsell programs to clients 2+ years of PBM operations experience 2+ years of experience supporting PBM Healthplan clients Project Management Experience/Certification Familiarity with RxClaim; Tracker and Navigator Advanced understanding of PBM industry *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Equal Employment Opportunity statements and related policies are included to comply with applicable law and company policy.
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start
Caring. Connecting. Growing together. The
Strategic Account Executive
manages ongoing client relationships and strategic partnership initiatives for an assigned book of business dedicated to Health Plans. The Strategic Account Executive serves as a client-facing resource for assigned clients, acting as a client advocate within the organization. They coordinate with other functional areas to manage contracts, rebates, performance guarantees, position and upsell opportunities, and to meet contractual obligations. They may work with Sales on prospective clients and RFP responses. They are responsible for upselling appropriate services, renewing existing contracts, retaining membership, and maintaining high client satisfaction. The Strategic Account Executive must be self-directed and able to work in a self-structured environment. They should be accountable for responsibilities, and act as a resource, coach and teacher to others. They must assess and interpret client needs and requirements, identify solutions and company capabilities, and translate concepts into practice. They can work on complex problems and provide innovative and effective solutions that support both the client and the organization\'s goals. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities
Manages assigned accounts with a focus on client trends and contract performance, strategic plan development and execution, cultivating and maintaining multi-level client relationships Manages client contract renewal or market check activities with the primary goals of retaining clients, obtaining multi-year agreements and maintaining or improving profitability Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client Understands OptumRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services Maintains consistent, accurate, and regular client communications Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news Maintains a complete understanding of client contract terms including monitoring and reporting of performance guarantees, rebate performance and contractual obligations; ensures that all assigned contracts are monitored and reported as stated in the terms Responsible for facilitating the creation and delivery of client presentations, implementation activities as applicable and daily client interaction Stays abreast of industry trends and developments, and demonstrates strong communication skills in presenting these to clients Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs, and can articulate these accurately to clients and internal partners Provides leadership to team members in client, segment, and corporate initiatives Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities Maintains documentation on clients in both Optum systems, and within client dashboards Participate in sales preparation meetings and finalist sales presentations as necessary Responsible for ensuring client satisfaction and developing action plans if NPS does not reflect high client satisfaction Provides support to other departments as requested Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, and other policies and procedures applicable to the position Actively participates in Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx\'s policies and procedures Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Account Management Required Qualifications 3+ years of experience in PBM client account management 2+ years of experience with managing client contracts Advanced proficiency in delivering presentations to various audiences Proficient with MS Suite - Word, Excel, PowerPoint Ability to potentially travel up to 25% Willing to work with clients and colleagues across various time zones Driver's License and access to reliable transportation Preferred Qualifications 3+ years of experience with upsell programs to clients 2+ years of PBM operations experience 2+ years of experience supporting PBM Healthplan clients Project Management Experience/Certification Familiarity with RxClaim; Tracker and Navigator Advanced understanding of PBM industry *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Equal Employment Opportunity statements and related policies are included to comply with applicable law and company policy.
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