Member Service Rep. PT
Jackson Electric Membership Cooperation, Jefferson, GA, United States
JACKSON ELECTRIC MEMBERSHIP CORPORATION POSITION DESCRIPTION PART TIME MEMBER SERVICE REPRESENTATIVE (CONTACT CENTER) POSITION OBJECTIVES: Provide exceptional customer service by receiving incoming calls, assisting members with service applications, bill inquiries, payment extensions, requests, rate options, internet service requests, all payments related to electric service, and other ancillary services. Deliver timely, courteous, and professional service with a goal of one-call resolution and a team-oriented approach in accordance with the Cooperative’s mission, vision, and values.
Minimum Job Specifications
Education:
High school diploma or equivalent; preferred specialized training in accounting fundamentals.
Experience:
Minimum one (1) year of responsible customer service experience in a financial, banking, utility, call center, or equivalent service organization.
Knowledge:
Working knowledge of consumer accounting methods, prioritizing work, preparing and interpreting electric service bills, posting, reconciling, and data processing. Fluency in English and Spanish. Willingness to pursue continuous learning and increasing responsibilities.
Skills:
Interpret instructions, analyze procedural problems, communicate in a team environment, prepare corrected bills, reconcile meter errors, discuss rate options, collaborate with other units, meet schedules, maintain courteous business contacts, and make sound judgments within approved procedures.
Working Relationships & Conditions:
Reports to Contact Center Supervisor; support internal cooperative team and external consumer relationships; primarily sedentary, visual, auditory, and repetitive-task work; no significant environmental exposure.
Essential Functions
Work both in office and remotely as required to fulfill responsibilities.
Process applications for service and issue relevant service requests.
Orient new customers regarding billing, collection procedures, and cooperative history; maintain required filing records.
Maintain controls on fees and amounts paid to ensure proper charging to the system; provide required reports.
Handle customer inquiries about billing and company procedures professionally; make necessary adjustments per established procedure and respond promptly via telephone, email, letter, or in person.
Reconcile unusual billing or rate items promptly and efficiently.
Prepare member account items such as bank drafts, returned‑check notices, and delinquent notification letters.
Input and verify required data in the computer system.
Provide relief duty for other department jobs and assist other departments as directed.
Keep work area neat and orderly at end of the work day.
Perform any other function or duty as required or assigned.
Follow the best safety practices outlined in the Cooperative’s Safety Manual.
Attend and participate in the annual meeting as required or directed.
Attend and participate in all required meetings and training sessions such as Safety, Employee Meetings and Customer Service Training Classes.
Perform such other duties as may be required or directed.
Jackson EMC is an Equal Opportunity and affirmative action employer, including Veterans and individuals with disabilities. As a VEVRAA Federal Contractor, Jackson EMC has a high interest in priority referrals of protected veterans for its job openings.
Grade: CTC-5
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Minimum Job Specifications
Education:
High school diploma or equivalent; preferred specialized training in accounting fundamentals.
Experience:
Minimum one (1) year of responsible customer service experience in a financial, banking, utility, call center, or equivalent service organization.
Knowledge:
Working knowledge of consumer accounting methods, prioritizing work, preparing and interpreting electric service bills, posting, reconciling, and data processing. Fluency in English and Spanish. Willingness to pursue continuous learning and increasing responsibilities.
Skills:
Interpret instructions, analyze procedural problems, communicate in a team environment, prepare corrected bills, reconcile meter errors, discuss rate options, collaborate with other units, meet schedules, maintain courteous business contacts, and make sound judgments within approved procedures.
Working Relationships & Conditions:
Reports to Contact Center Supervisor; support internal cooperative team and external consumer relationships; primarily sedentary, visual, auditory, and repetitive-task work; no significant environmental exposure.
Essential Functions
Work both in office and remotely as required to fulfill responsibilities.
Process applications for service and issue relevant service requests.
Orient new customers regarding billing, collection procedures, and cooperative history; maintain required filing records.
Maintain controls on fees and amounts paid to ensure proper charging to the system; provide required reports.
Handle customer inquiries about billing and company procedures professionally; make necessary adjustments per established procedure and respond promptly via telephone, email, letter, or in person.
Reconcile unusual billing or rate items promptly and efficiently.
Prepare member account items such as bank drafts, returned‑check notices, and delinquent notification letters.
Input and verify required data in the computer system.
Provide relief duty for other department jobs and assist other departments as directed.
Keep work area neat and orderly at end of the work day.
Perform any other function or duty as required or assigned.
Follow the best safety practices outlined in the Cooperative’s Safety Manual.
Attend and participate in the annual meeting as required or directed.
Attend and participate in all required meetings and training sessions such as Safety, Employee Meetings and Customer Service Training Classes.
Perform such other duties as may be required or directed.
Jackson EMC is an Equal Opportunity and affirmative action employer, including Veterans and individuals with disabilities. As a VEVRAA Federal Contractor, Jackson EMC has a high interest in priority referrals of protected veterans for its job openings.
Grade: CTC-5
#J-18808-Ljbffr