Director, Performance Management
JLL, Chicago, IL, United States
Director, Performance Management
Account Governance & Enablement
JLL empowers you to shape a brighter way. This hybrid position requires 2-3 days on-site in one of the listed locations. The Director, Performance Management drives JLL's account performance management strategy, leading the team to exceed performance goals through strategic KPI oversight, outcome metrics, and productivity optimization. This role is integral to account service delivery and client relationships, serving as a critical driver of JLL account team success.
Key Responsibilities Client Relationship: Strategic Partnership & Communication
Executive Presence: Act as the primary point person for client leadership, anticipating their needs and staying ahead of deliverables.
Value Storytelling: Lead the preparation and delivery of Monthly (MBR) and Quarterly Business Reviews (QBR), demonstrating the broader economic and functional value JLL brings to the account.
Expectation Management: Proactively manage client expectations regarding service delivery changes, ensuring performance risks are communicated with a clear "path to green" and mitigation strategy already in place.
Voice of the Client: Serve as the internal advocate for client priorities, ensuring the JLL delivery teams understand and pivot toward the client's evolving definition of success.
Performance Architecture & KPI Oversight
Own the comprehensive performance matrix, ensuring every KPI is clearly defined, accurately measured, and consistently achieved across the portfolio in partnership with Service Line leadership.
Develop and manage sophisticated outcome metrics that extend beyond contractual KPIs to demonstrate JLL's measurable impact on client business objectives.
Execute "Speed to Green" strategies by proactively identifying underperforming metrics and leading root cause analysis to resolve issues before they affect client relationships.
Data-Driven Decision Support
Lead development and governance of risk register, transforming complex operational data into executive-level narratives and actionable insights.
Transition the account from reactive reporting to predictive analysis, identifying performance trends that enable leadership to make informed, proactive decisions.
Systems & Framework Integrity
Maintain the Momentum platform with continuously updated performance data, milestones, and account health indicators.
Oversee integration between Corrigo (CMMS) data and reporting dashboards to establish a single source of truth for all performance metrics.
Operational Compliance & Governance
Manage the Contract Change Request (CCR) process as it relates to performance, ensuring scope changes are accurately reflected in KPI targets.
Maintain a performance-focused Risk Register, proactively flagging at-risk metrics and documenting mitigation strategies.
Monitor annual Account Plan progress, ensuring all performance-related milestones are achieved on schedule.
Qualifications
5+ years in Performance Management or Business Operations within high-stakes business environments.
Analytical Expertise: Expert-level ability to synthesize disparate data sets into cohesive performance strategies.
Technical Proficiency: Advanced expertise in Momentum (CRM), Corrigo (CMMS), data visualization tools and familiarity with Google Apps Script.
Preferred Certifications: Six Sigma Green or Black Belt to support outcome metrics methodology.
Employment Requirements This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated Compensation 121,200.00 - 159,400.00 USD per year.
Location On-site: Austin, TX; Boulder, CO; Chicago, IL; Los Angeles, CA; Mountain View, CA; San Francisco, CA; Seattle, WA.
Benefits
401(k) plan with matching company contributions.
Comprehensive Medical, Dental & Vision Care.
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays.
Early access to earned wages through Daily Pay.
Equal Employment Opportunity Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. JLL is committed to providing a fair and inclusive workplace for all employees and applicants.
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JLL empowers you to shape a brighter way. This hybrid position requires 2-3 days on-site in one of the listed locations. The Director, Performance Management drives JLL's account performance management strategy, leading the team to exceed performance goals through strategic KPI oversight, outcome metrics, and productivity optimization. This role is integral to account service delivery and client relationships, serving as a critical driver of JLL account team success.
Key Responsibilities Client Relationship: Strategic Partnership & Communication
Executive Presence: Act as the primary point person for client leadership, anticipating their needs and staying ahead of deliverables.
Value Storytelling: Lead the preparation and delivery of Monthly (MBR) and Quarterly Business Reviews (QBR), demonstrating the broader economic and functional value JLL brings to the account.
Expectation Management: Proactively manage client expectations regarding service delivery changes, ensuring performance risks are communicated with a clear "path to green" and mitigation strategy already in place.
Voice of the Client: Serve as the internal advocate for client priorities, ensuring the JLL delivery teams understand and pivot toward the client's evolving definition of success.
Performance Architecture & KPI Oversight
Own the comprehensive performance matrix, ensuring every KPI is clearly defined, accurately measured, and consistently achieved across the portfolio in partnership with Service Line leadership.
Develop and manage sophisticated outcome metrics that extend beyond contractual KPIs to demonstrate JLL's measurable impact on client business objectives.
Execute "Speed to Green" strategies by proactively identifying underperforming metrics and leading root cause analysis to resolve issues before they affect client relationships.
Data-Driven Decision Support
Lead development and governance of risk register, transforming complex operational data into executive-level narratives and actionable insights.
Transition the account from reactive reporting to predictive analysis, identifying performance trends that enable leadership to make informed, proactive decisions.
Systems & Framework Integrity
Maintain the Momentum platform with continuously updated performance data, milestones, and account health indicators.
Oversee integration between Corrigo (CMMS) data and reporting dashboards to establish a single source of truth for all performance metrics.
Operational Compliance & Governance
Manage the Contract Change Request (CCR) process as it relates to performance, ensuring scope changes are accurately reflected in KPI targets.
Maintain a performance-focused Risk Register, proactively flagging at-risk metrics and documenting mitigation strategies.
Monitor annual Account Plan progress, ensuring all performance-related milestones are achieved on schedule.
Qualifications
5+ years in Performance Management or Business Operations within high-stakes business environments.
Analytical Expertise: Expert-level ability to synthesize disparate data sets into cohesive performance strategies.
Technical Proficiency: Advanced expertise in Momentum (CRM), Corrigo (CMMS), data visualization tools and familiarity with Google Apps Script.
Preferred Certifications: Six Sigma Green or Black Belt to support outcome metrics methodology.
Employment Requirements This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated Compensation 121,200.00 - 159,400.00 USD per year.
Location On-site: Austin, TX; Boulder, CO; Chicago, IL; Los Angeles, CA; Mountain View, CA; San Francisco, CA; Seattle, WA.
Benefits
401(k) plan with matching company contributions.
Comprehensive Medical, Dental & Vision Care.
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays.
Early access to earned wages through Daily Pay.
Equal Employment Opportunity Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. JLL is committed to providing a fair and inclusive workplace for all employees and applicants.
#J-18808-Ljbffr