Salesforce Administrator
Great Day Improvements, Twinsburg, OH, United States
Great Day Improvements - Salesforce Administrator (Twinsburg, OH / Hybrid)
Job Summary
We are seeking a highly execution-oriented Salesforce Administrator to support and continuously improve our Salesforce platform through strong operational control, disciplined configuration practices, and dependable day‑to‑day administration. This role is responsible for keeping Salesforce stable, secure, and user‑friendly while ensuring enhancements are delivered consistently, quickly, and with high quality. The Salesforce Administrator will partner closely with business stakeholders, internal developers/engineers, and external implementation partners to implement configuration changes, maintain platform integrity, manage support requests, and enforce process standards that improve adoption and reduce operational noise. This role is ideal for someone who thrives in structured environments, drives issues to resolution, and takes pride in building clean, scalable configurations that keep the business running.
Location Twinsburg, OH (Hybrid)
Platform Administration & Configuration
Own day‑to‑day Salesforce administration to ensure platform stability, consistency, and performance.
Configure and maintain Salesforce capabilities, including
Objects, fields, page layouts, Lightning pages, record types, and validation rules
Assignment rules, queues, approvals, and routing logic (as applicable)
Declarative automation (Flows) and related troubleshooting
Reports, dashboards, and list views to support operational decision‑making
Implement configuration changes with speed and accuracy while maintaining clean documentation and supportability standards.
Intake, Triage, and Process Control (Operational Discipline)
Run a structured support and enhancement intake process (request intake → triage → backlog → build → test → deploy → hypercare).
Manage day‑to‑day casework with discipline
Prioritize by severity, user impact, and operational risk
Establish clear ownership, SLAs, and escalation paths
Provide consistent communication back to stakeholders
Drive root cause resolution, not just symptom fixes, to reduce repeat tickets and platform noise.
Change Control, Release Readiness, and Deployment Discipline
Enforce change governance and release discipline to protect production stability, including
Proper documentation, approvals, and scope control
Regression testing expectations and validation steps
Release calendars and communication standards
Manage sandbox readiness and deployment coordination in partnership with the Architect/Engineering team (including support for Copado/Gearset or comparable tools when used).
Maintain release notes, stakeholder communications, and "what changed" documentation for every deployment.
Security, Access, and Identity Controls
Administer user access and ensure clean security practices, including
User provisioning/deprovisioning and license management
Roles, profiles, permission sets, permission set groups
Access requests and approvals aligned to least‑privilege standards
Support access reviews and audit readiness by maintaining clear records of changes and approvals.
Data Quality, Integrity, and Governance
Own data quality controls and standardization efforts to improve trust in Salesforce reporting and workflows.
Implement and maintain controls such as
Required fields and validation rules
Duplicate prevention (matching rules/duplicate rules where applicable)
Controlled updates and imports (Data Loader or governed tools)
Establish recurring data hygiene routines (cleanup, normalization, field usage governance, stale record management) to keep the system clean and usable.
Reporting, Dashboards, and Operational Visibility
Build and maintain reports and dashboards that support business execution and leadership visibility.
Validate report logic against business definitions and ensure dashboards remain accurate as processes evolve.
Improve adoption of reporting by standardizing naming, folder structure, and KPI definitions.
User Enablement, Adoption, and Process Reinforcement
Provide Tier 1 / Tier 2 user support, including troubleshooting, guidance, and workflow coaching.
Develop and maintain training and enablement materials
Job aids and quick reference guides
Standard process documentation
Onboarding content for new users
Monitor adoption trends and identify friction points, then recommend improvements that reduce workarounds and increase consistency.
Proactive Platform Health & Continuous Improvement
Proactively manage platform health and readiness by
Reviewing Salesforce seasonal release impacts and preparing user‑facing changes
Performing periodic system reviews (Optimizer/Health Check‑type assessments where applicable)
Identifying underutilized features and recommending improvements
Maintain a "known issues + enhancements" backlog and continuously drive down operational pain points.
Required Qualifications
3+ years of hands‑on Salesforce Administration experience in a production environment.
Strong experience configuring Salesforce, including
Objects, fields, validation rules, record types, page layouts
Flow fundamentals and automation troubleshooting
Reports and dashboards
Demonstrated ability to manage high‑volume support intake with structured prioritization and fast turnaround.
Strong process discipline, including change control, documentation, and release readiness practices.
Experience supporting end users across sales, service, or operational teams with a customer‑first mindset.
Strong communication skills and comfort working across business and technical teams.
Preferred Qualifications
Salesforce Administrator Certification (highly preferred).
Experience with Agile delivery practices and tools (Jira, Azure DevOps).
Experience supporting integrations from an admin perspective (monitoring, troubleshooting, data flow validation).
Experience building data quality controls and standardized reporting definitions.
Competencies
High ownership and urgency, drives issues through completion
Strong attention to detail and consistent configuration discipline
Comfortable managing multiple priorities without losing structure
Strong troubleshooting and root cause analysis skills
Clear communicator with strong documentation habits
Focused on stability, usability, and continuous improvement
Success Measures
Maintain a healthy, prioritized admin backlog and consistently meet agreed SLAs for break/fix and enhancements, with strong stakeholder satisfaction.
Increase active usage and process compliance, reducing off‑system tracking and manual workarounds through better workflows and enablement.
Improve accuracy and completeness, reduce duplicates, and sustain ongoing audits and remediation routines.
Streamline and automate key end‑to‑end processes (lead‑to‑appointment, handoffs, case routing), reducing cycle times and errors.
Execute a consistent release cadence with testing and change control, keeping post‑release defects low and ensuring smooth rollouts.
Maintain clean, auditable access governance and deliver trusted dashboards/reports aligned to leadership KPIs and self‑service needs.
GDI is an Equal Employment Opportunity Employer
#J-18808-Ljbffr
Location Twinsburg, OH (Hybrid)
Platform Administration & Configuration
Own day‑to‑day Salesforce administration to ensure platform stability, consistency, and performance.
Configure and maintain Salesforce capabilities, including
Objects, fields, page layouts, Lightning pages, record types, and validation rules
Assignment rules, queues, approvals, and routing logic (as applicable)
Declarative automation (Flows) and related troubleshooting
Reports, dashboards, and list views to support operational decision‑making
Implement configuration changes with speed and accuracy while maintaining clean documentation and supportability standards.
Intake, Triage, and Process Control (Operational Discipline)
Run a structured support and enhancement intake process (request intake → triage → backlog → build → test → deploy → hypercare).
Manage day‑to‑day casework with discipline
Prioritize by severity, user impact, and operational risk
Establish clear ownership, SLAs, and escalation paths
Provide consistent communication back to stakeholders
Drive root cause resolution, not just symptom fixes, to reduce repeat tickets and platform noise.
Change Control, Release Readiness, and Deployment Discipline
Enforce change governance and release discipline to protect production stability, including
Proper documentation, approvals, and scope control
Regression testing expectations and validation steps
Release calendars and communication standards
Manage sandbox readiness and deployment coordination in partnership with the Architect/Engineering team (including support for Copado/Gearset or comparable tools when used).
Maintain release notes, stakeholder communications, and "what changed" documentation for every deployment.
Security, Access, and Identity Controls
Administer user access and ensure clean security practices, including
User provisioning/deprovisioning and license management
Roles, profiles, permission sets, permission set groups
Access requests and approvals aligned to least‑privilege standards
Support access reviews and audit readiness by maintaining clear records of changes and approvals.
Data Quality, Integrity, and Governance
Own data quality controls and standardization efforts to improve trust in Salesforce reporting and workflows.
Implement and maintain controls such as
Required fields and validation rules
Duplicate prevention (matching rules/duplicate rules where applicable)
Controlled updates and imports (Data Loader or governed tools)
Establish recurring data hygiene routines (cleanup, normalization, field usage governance, stale record management) to keep the system clean and usable.
Reporting, Dashboards, and Operational Visibility
Build and maintain reports and dashboards that support business execution and leadership visibility.
Validate report logic against business definitions and ensure dashboards remain accurate as processes evolve.
Improve adoption of reporting by standardizing naming, folder structure, and KPI definitions.
User Enablement, Adoption, and Process Reinforcement
Provide Tier 1 / Tier 2 user support, including troubleshooting, guidance, and workflow coaching.
Develop and maintain training and enablement materials
Job aids and quick reference guides
Standard process documentation
Onboarding content for new users
Monitor adoption trends and identify friction points, then recommend improvements that reduce workarounds and increase consistency.
Proactive Platform Health & Continuous Improvement
Proactively manage platform health and readiness by
Reviewing Salesforce seasonal release impacts and preparing user‑facing changes
Performing periodic system reviews (Optimizer/Health Check‑type assessments where applicable)
Identifying underutilized features and recommending improvements
Maintain a "known issues + enhancements" backlog and continuously drive down operational pain points.
Required Qualifications
3+ years of hands‑on Salesforce Administration experience in a production environment.
Strong experience configuring Salesforce, including
Objects, fields, validation rules, record types, page layouts
Flow fundamentals and automation troubleshooting
Reports and dashboards
Demonstrated ability to manage high‑volume support intake with structured prioritization and fast turnaround.
Strong process discipline, including change control, documentation, and release readiness practices.
Experience supporting end users across sales, service, or operational teams with a customer‑first mindset.
Strong communication skills and comfort working across business and technical teams.
Preferred Qualifications
Salesforce Administrator Certification (highly preferred).
Experience with Agile delivery practices and tools (Jira, Azure DevOps).
Experience supporting integrations from an admin perspective (monitoring, troubleshooting, data flow validation).
Experience building data quality controls and standardized reporting definitions.
Competencies
High ownership and urgency, drives issues through completion
Strong attention to detail and consistent configuration discipline
Comfortable managing multiple priorities without losing structure
Strong troubleshooting and root cause analysis skills
Clear communicator with strong documentation habits
Focused on stability, usability, and continuous improvement
Success Measures
Maintain a healthy, prioritized admin backlog and consistently meet agreed SLAs for break/fix and enhancements, with strong stakeholder satisfaction.
Increase active usage and process compliance, reducing off‑system tracking and manual workarounds through better workflows and enablement.
Improve accuracy and completeness, reduce duplicates, and sustain ongoing audits and remediation routines.
Streamline and automate key end‑to‑end processes (lead‑to‑appointment, handoffs, case routing), reducing cycle times and errors.
Execute a consistent release cadence with testing and change control, keeping post‑release defects low and ensuring smooth rollouts.
Maintain clean, auditable access governance and deliver trusted dashboards/reports aligned to leadership KPIs and self‑service needs.
GDI is an Equal Employment Opportunity Employer
#J-18808-Ljbffr