ASM Portfolio Head
HCLTech, Denver, CO, United States
HCLTech is looking for a highly talented and self- motivated
Portfolio Head (ASM Run)
to join it in advancing the technological world through innovation and creativity.
)Job ID:
9034
8Position Type:
Full-tim
eLocation:
Denver, C O
or hybrid with frequent travel to Denve
We are seeking a Run Services Portfolio Head to lead large scale Application Support (ASM) engagements for complex, mission critical systems in the Insurance and Financial Services domain. This role is responsible for end to end Run delivery, with a strong focus on modern Run practices including Zero Ops, SRE, DevOps led operations, AI driven automation, and continuous service transformation. The successful candidate will combine delivery rigor, engineering mindset, customer leadership, and innovation execution to run highly regulated, mission critical application estates at scal
Role/Responsibiliti es End to End Run Delivery Owner
shipOwn overall health and performance of Run services, including availability, incident management, problem management, backlog reduction, and SLA adher
enceEnsure stable, predictable operations across business critical and regulated application est
delsAct as the single point of accountability for Run delivery outc
tionsDrive a Zero Ops mindset focused on automation first, self healing, and minimal manual interve
ntionIntroduce and operationalize SRE principles such as reliability engineering, error budgets, resilience, and proactive risk manag
ementShift Run from reactive support to preventive and predictive opera
tionsEstablish strong observability, monitoring, and reliability prac
tices Delivery Governance & Execution
RigorEstablish and run robust service governance (daily/weekly/monthly operational cadence) and SLA driven rep
ortingProactively identify delivery risks and ensure timely miti
gationEnsure compliance with contractual, regulatory, and audit requir
ementsEmbed a DevOps mindset into Run services, ensuring close alignment between Run, Change, and Engineering
teamsPromote CI/CD friendly Run models that support frequent change without compromising sta
bilityDrive Run readiness for change heavy and modernized applic
ationsEnable faster recovery, safer deployments, and improved service quality through DevOps pra
ctivityLead adoption of GenAI, Automation, AIOps, and Lean within Run s
ervicesDrive measurable productivity improvements and effort reduction, aligned to customer and organizationa
l goalsConvert innovation initiatives into tangible outcomes, not just pilots o
r plansEnsure training, adoption, and operationalization of AI and automation acros
s teams Customer Leadership & Stakeholder Ma
nagementAct as a trusted delivery partner to senior customer stakeholders (Director / VP / CI
O level)Lead service reviews, escalation management, and executive commun
icationsBuild long term customer confidence through transparency, consistency, and delivery ex
cellenceTranslate operational performance into clear, executive level na
rratives People & Organization L
eadershipLead and mentor a large, multi layered delivery organization (400+ FTE) distributed – 2
4*7 modelDefine clear roles, accountabilities, and success
ion plansBuild an engineering led Run culture focused on ownership, problem solving, and a
utomationDrive high standards of performance, engagement, and talent de
velopmentDrive solut
ions, RFP Commercial & Financial Acco
untabilityOwn productivity, efficiency, and margin improvement levers within Ru
n servicesBalance cost optimization with service quality and customer
experiencePartner with sales and solution teams on renewals, extensions, and Run led value pr
opositionsEnsure Run services contribute positively to account growth and pro
fitability Key Outcom
es ExpectedSustained Run stability with reduced major incidents and re
peat issuesVisible, measurable outcomes from AI and automation
initiativesImproved customer satisfaction and servi
ce maturityReduced dependency on escalations and leadership in
terventionsA scalable Run operating model capable of supporting change heavy application
landscapes Required Experience & Qu
alifications18–25+ years of IT services experience with significant ASM / Run leaders
s (400+ FTE)Strong background in Insurance / Financial Services or other regulate
d industriesDemonstrated ability to handle complex delivery environments and customer
escalationsExperience driving operational excellence in global del
ivery modelsExposure driving initiatives on GenAI, Automation, AIOps, DevOps, or SRE in
Run servicesEngineering background (development / support experience in e
arly career)Prior responsibility for productivity targets, efficiency improvement, or P&am
p;L elementsExperience in modernization led Run or post cloud AMS
CompetenciesStrong ownership and accountab
ility mindsetAbility to lead under pressure
and ambiguityData driven, outcome focused de
cision makingExecutive presence with customers and intern
al leadershipStrong people leadership and coachi
Pay and Benefits Pay Range Minimum: $12
8,000 per yearPay Range Maximum: $28
2,000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for
ion and BenefitsA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid ho
lidays per year
#J-18808-Ljbffr
Portfolio Head (ASM Run)
to join it in advancing the technological world through innovation and creativity.
)Job ID:
9034
8Position Type:
Full-tim
eLocation:
Denver, C O
or hybrid with frequent travel to Denve
We are seeking a Run Services Portfolio Head to lead large scale Application Support (ASM) engagements for complex, mission critical systems in the Insurance and Financial Services domain. This role is responsible for end to end Run delivery, with a strong focus on modern Run practices including Zero Ops, SRE, DevOps led operations, AI driven automation, and continuous service transformation. The successful candidate will combine delivery rigor, engineering mindset, customer leadership, and innovation execution to run highly regulated, mission critical application estates at scal
Role/Responsibiliti es End to End Run Delivery Owner
shipOwn overall health and performance of Run services, including availability, incident management, problem management, backlog reduction, and SLA adher
enceEnsure stable, predictable operations across business critical and regulated application est
delsAct as the single point of accountability for Run delivery outc
tionsDrive a Zero Ops mindset focused on automation first, self healing, and minimal manual interve
ntionIntroduce and operationalize SRE principles such as reliability engineering, error budgets, resilience, and proactive risk manag
ementShift Run from reactive support to preventive and predictive opera
tionsEstablish strong observability, monitoring, and reliability prac
tices Delivery Governance & Execution
RigorEstablish and run robust service governance (daily/weekly/monthly operational cadence) and SLA driven rep
ortingProactively identify delivery risks and ensure timely miti
gationEnsure compliance with contractual, regulatory, and audit requir
ementsEmbed a DevOps mindset into Run services, ensuring close alignment between Run, Change, and Engineering
teamsPromote CI/CD friendly Run models that support frequent change without compromising sta
bilityDrive Run readiness for change heavy and modernized applic
ationsEnable faster recovery, safer deployments, and improved service quality through DevOps pra
ctivityLead adoption of GenAI, Automation, AIOps, and Lean within Run s
ervicesDrive measurable productivity improvements and effort reduction, aligned to customer and organizationa
l goalsConvert innovation initiatives into tangible outcomes, not just pilots o
r plansEnsure training, adoption, and operationalization of AI and automation acros
s teams Customer Leadership & Stakeholder Ma
nagementAct as a trusted delivery partner to senior customer stakeholders (Director / VP / CI
O level)Lead service reviews, escalation management, and executive commun
icationsBuild long term customer confidence through transparency, consistency, and delivery ex
cellenceTranslate operational performance into clear, executive level na
rratives People & Organization L
eadershipLead and mentor a large, multi layered delivery organization (400+ FTE) distributed – 2
4*7 modelDefine clear roles, accountabilities, and success
ion plansBuild an engineering led Run culture focused on ownership, problem solving, and a
utomationDrive high standards of performance, engagement, and talent de
velopmentDrive solut
ions, RFP Commercial & Financial Acco
untabilityOwn productivity, efficiency, and margin improvement levers within Ru
n servicesBalance cost optimization with service quality and customer
experiencePartner with sales and solution teams on renewals, extensions, and Run led value pr
opositionsEnsure Run services contribute positively to account growth and pro
fitability Key Outcom
es ExpectedSustained Run stability with reduced major incidents and re
peat issuesVisible, measurable outcomes from AI and automation
initiativesImproved customer satisfaction and servi
ce maturityReduced dependency on escalations and leadership in
terventionsA scalable Run operating model capable of supporting change heavy application
landscapes Required Experience & Qu
alifications18–25+ years of IT services experience with significant ASM / Run leaders
s (400+ FTE)Strong background in Insurance / Financial Services or other regulate
d industriesDemonstrated ability to handle complex delivery environments and customer
escalationsExperience driving operational excellence in global del
ivery modelsExposure driving initiatives on GenAI, Automation, AIOps, DevOps, or SRE in
Run servicesEngineering background (development / support experience in e
arly career)Prior responsibility for productivity targets, efficiency improvement, or P&am
p;L elementsExperience in modernization led Run or post cloud AMS
CompetenciesStrong ownership and accountab
ility mindsetAbility to lead under pressure
and ambiguityData driven, outcome focused de
cision makingExecutive presence with customers and intern
al leadershipStrong people leadership and coachi
Pay and Benefits Pay Range Minimum: $12
8,000 per yearPay Range Maximum: $28
2,000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for
ion and BenefitsA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid ho
lidays per year
#J-18808-Ljbffr