Director, Dealer Relations
automotiveMastermind Inc., Charlotte, NC, United States
Key Responsibilities
Dealer Relationship Management & Retention
Lead account and revenue retention efforts with a focus on customer success and long‑term engagement.
Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
Territory Strategy & Data-Driven Insights
Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
Product Implementation & Training
Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
Communicate product functionalities and advocate for additional services aligned with client needs.
Customer Expansion & Growth
Support regional and enterprise group needs to maximize client success and drive customer expansion.
Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
Team Leadership & Development
Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
Provide regular feedback and ensure team members are held accountable for performance and professional growth.
Cross-Functional Collaboration
Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.
Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals.
Operational Excellence
Ensure initiatives are executed within budget and monitor expenditures for financial efficiency.
Act as the primary contact for escalated issues, ensuring adherence to service level agreements.
Customer Advocacy & Networking
Conduct ongoing reviews of customer accounts to assess and enhance product value.
Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.
Key Qualities & Competencies
Solutions-Oriented & Client-Centric Mindset: Deep understanding of customer challenges and the ability to deliver tailored solutions that drive success.
Strong Leadership & Accountability: Proven ability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement.
Culture of Learning: Commitment to fostering an environment of continuous improvement and professional growth.
Customer-Centric Focus: Full accountability for customer happiness and engagement, with a proactive approach to understanding and meeting client needs.
Excellent Communication: Ability to convey complex information clearly and persuasively to diverse internal and external stakeholders.
Who You Are
5 or more years of professional experience working in sales, marketing or customer service in the automotive industry
Prior management experience leading and managing field teams
Significant experience working with software solutions and artificial intelligence
Think fast, work hard, drive change
Strong verbal and writing communication
Ability to develop deep consultative relationships
Negotiate effectively, finding win‑win solutions with a challenger mindset
Ability to foster a strong, positive culture as a leader
Proactively solicit feedback
Regularly assess individual performance and adapt your work to achieve better results
Passionate, enthusiastic, can‑do attitude
Vested interest in the company’s success
Location and Hours Will consider candidates in the following locations: NC, SC or GA.
This is a full‑time position. Generally, work is performed Monday through Friday. This role requires 70%–80% travel within the region and nationally as needed. A valid driver’s license with no restrictions is required.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
#J-18808-Ljbffr
Dealer Relationship Management & Retention
Lead account and revenue retention efforts with a focus on customer success and long‑term engagement.
Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
Territory Strategy & Data-Driven Insights
Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
Product Implementation & Training
Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
Communicate product functionalities and advocate for additional services aligned with client needs.
Customer Expansion & Growth
Support regional and enterprise group needs to maximize client success and drive customer expansion.
Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
Team Leadership & Development
Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
Provide regular feedback and ensure team members are held accountable for performance and professional growth.
Cross-Functional Collaboration
Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.
Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals.
Operational Excellence
Ensure initiatives are executed within budget and monitor expenditures for financial efficiency.
Act as the primary contact for escalated issues, ensuring adherence to service level agreements.
Customer Advocacy & Networking
Conduct ongoing reviews of customer accounts to assess and enhance product value.
Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.
Key Qualities & Competencies
Solutions-Oriented & Client-Centric Mindset: Deep understanding of customer challenges and the ability to deliver tailored solutions that drive success.
Strong Leadership & Accountability: Proven ability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement.
Culture of Learning: Commitment to fostering an environment of continuous improvement and professional growth.
Customer-Centric Focus: Full accountability for customer happiness and engagement, with a proactive approach to understanding and meeting client needs.
Excellent Communication: Ability to convey complex information clearly and persuasively to diverse internal and external stakeholders.
Who You Are
5 or more years of professional experience working in sales, marketing or customer service in the automotive industry
Prior management experience leading and managing field teams
Significant experience working with software solutions and artificial intelligence
Think fast, work hard, drive change
Strong verbal and writing communication
Ability to develop deep consultative relationships
Negotiate effectively, finding win‑win solutions with a challenger mindset
Ability to foster a strong, positive culture as a leader
Proactively solicit feedback
Regularly assess individual performance and adapt your work to achieve better results
Passionate, enthusiastic, can‑do attitude
Vested interest in the company’s success
Location and Hours Will consider candidates in the following locations: NC, SC or GA.
This is a full‑time position. Generally, work is performed Monday through Friday. This role requires 70%–80% travel within the region and nationally as needed. A valid driver’s license with no restrictions is required.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
#J-18808-Ljbffr