Account Manager
Inhabit®, Atlanta, GA, United States
RentalGuardian is looking for an Account Manager to drive exceptional client success and establish long‑term partnerships. The role focuses on developing and maintaining relationships with company accounts while driving business development and client acquisition strategies. Additional responsibilities include account training and education.
What You’ll Do (Functions and Responsibilities) Account Management
Manage the account lifecycle, including onboarding, growth, and renewal. This involves ensuring a smooth integration process for new clients, identifying opportunities to increase revenue for the client and RentalGuardian, and facilitating contract renewals.
Manage a portfolio of assigned accounts to achieve revenue targets and client satisfaction. This includes understanding client’s needs, challenges, and goals.
Develop and maintain strong relationships with key contacts within client organization through regular communication, meetings, and presentations.
Proactively identify and address client needs, recommending solutions and ensuring successful implementations.
Monitor and analyze client usage of products or services to identify opportunities to increase production and revenue.
Upsell or cross‑sell products or services to existing clients.
Communication and Collaboration
Communicate effectively with clients, both verbally and in writing, to understand their needs and keep them informed. This would involve e‑mail updates, phone calls, presentations, and in‑person meetings.
Collaborate with internal teams (e.g., sales, marketing, customer service) to ensure a seamless client experience. Coordinate with other departments to resolve client issues and deliver on promises.
Liaise on cross‑sell initiatives and product growth drives across the Inhabit IQ ecosystem. Lead such initiatives for RentalGuardian.
Reporting and Analysis
Track and report on key performance indicators (KPIs) related to sales and account growth like revenue, profitability, customer satisfaction on a quarterly basis. This helps measure the success of your client relationships and identify areas for improvement.
Analyze account data to identify trends and opportunities for upselling, cross‑selling, and account growth. Use available information to develop targeted strategies for growing assigned clients’ business with RentalGuardian.
Present Quarterly account review to the leadership team.
Additional Responsibilities
Participate in sales activities to support the acquisition of new accounts, including lead generation, qualification, or participation in sales pitches.
Stay up to date on industry trends and competitor offerings to ensure competitive advantage.
Understand assigned clients’ needs and position RentalGuardian solutions effectively.
Qualifications What We’re Looking For (Minimum Qualifications)
2-5 years of account management, sales or customer service experience in technology services or a similar field.
1+ years of customer engagement experience to include frequent (e.g., daily) communications with customers via telephone, e‑mail and/or face‑to‑face.
Strong interpersonal and communication skills (verbal and written) to build rapport with existing and prospective clients.
Ability to prioritize and multi‑task, including navigating through multiple business applications.
Demonstrated experience analyzing data, identifying trends, and recommending solutions.
Experienced in technology, giving online demos and online scheduling software.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Suite skills preferred.
Education Requirements
Bachelor’s Degree in Business or a related discipline.
Type
Salaried, Exempt, Full‑Time.
Location
We have an in‑office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Mason, OH or Alpharetta, GA.
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Retirement Savings Plan (401K) with discretionary company match
Short‑ and Long‑Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
#J-18808-Ljbffr
What You’ll Do (Functions and Responsibilities) Account Management
Manage the account lifecycle, including onboarding, growth, and renewal. This involves ensuring a smooth integration process for new clients, identifying opportunities to increase revenue for the client and RentalGuardian, and facilitating contract renewals.
Manage a portfolio of assigned accounts to achieve revenue targets and client satisfaction. This includes understanding client’s needs, challenges, and goals.
Develop and maintain strong relationships with key contacts within client organization through regular communication, meetings, and presentations.
Proactively identify and address client needs, recommending solutions and ensuring successful implementations.
Monitor and analyze client usage of products or services to identify opportunities to increase production and revenue.
Upsell or cross‑sell products or services to existing clients.
Communication and Collaboration
Communicate effectively with clients, both verbally and in writing, to understand their needs and keep them informed. This would involve e‑mail updates, phone calls, presentations, and in‑person meetings.
Collaborate with internal teams (e.g., sales, marketing, customer service) to ensure a seamless client experience. Coordinate with other departments to resolve client issues and deliver on promises.
Liaise on cross‑sell initiatives and product growth drives across the Inhabit IQ ecosystem. Lead such initiatives for RentalGuardian.
Reporting and Analysis
Track and report on key performance indicators (KPIs) related to sales and account growth like revenue, profitability, customer satisfaction on a quarterly basis. This helps measure the success of your client relationships and identify areas for improvement.
Analyze account data to identify trends and opportunities for upselling, cross‑selling, and account growth. Use available information to develop targeted strategies for growing assigned clients’ business with RentalGuardian.
Present Quarterly account review to the leadership team.
Additional Responsibilities
Participate in sales activities to support the acquisition of new accounts, including lead generation, qualification, or participation in sales pitches.
Stay up to date on industry trends and competitor offerings to ensure competitive advantage.
Understand assigned clients’ needs and position RentalGuardian solutions effectively.
Qualifications What We’re Looking For (Minimum Qualifications)
2-5 years of account management, sales or customer service experience in technology services or a similar field.
1+ years of customer engagement experience to include frequent (e.g., daily) communications with customers via telephone, e‑mail and/or face‑to‑face.
Strong interpersonal and communication skills (verbal and written) to build rapport with existing and prospective clients.
Ability to prioritize and multi‑task, including navigating through multiple business applications.
Demonstrated experience analyzing data, identifying trends, and recommending solutions.
Experienced in technology, giving online demos and online scheduling software.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Suite skills preferred.
Education Requirements
Bachelor’s Degree in Business or a related discipline.
Type
Salaried, Exempt, Full‑Time.
Location
We have an in‑office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Mason, OH or Alpharetta, GA.
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Retirement Savings Plan (401K) with discretionary company match
Short‑ and Long‑Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
#J-18808-Ljbffr