Director of IT & Data Operations
Confidential Jobs, Oregon, WI, United States
Overview
The Director of IT & Data Operations is a senior leadership role responsible for overseeing technology operations, data infrastructure, and cybersecurity across a multi-location organization. This position leads outsourced IT services, enterprise systems, business intelligence, and data governance to ensure secure, reliable, and scalable solutions that support business growth. This role requires a balance of technical expertise, vendor oversight, and data fluency, with the ability to translate system data into meaningful insights. The Director partners closely with finance, operations, and external providers to drive accountability, improve performance, and maintain a strong technology foundation. Responsibilities
Manage relationships with third-party IT service providers, ensuring performance, responsiveness, and service quality Establish communication standards, accountability measures, and escalation procedures Oversee end-user support, system access, and hardware/software lifecycle management Support a distributed workforce across multiple locations, including field-based teams Ensure data accuracy, consistency, and reliability across systems Partner with internal teams to support reporting and analytics needs Oversee dashboards and reporting tools (e.g., Power BI) Maintain visibility into data flow across platforms and systems Oversee enterprise applications and ensure alignment across business units Support system integrations and data connectivity between platforms Lead technology integration efforts related to acquisitions Manage cybersecurity practices, policies, and risk mitigation efforts Coordinate audits, assessments, and compliance initiatives Maintain proper access controls and data protection standards Identify risks and communicate mitigation strategies to leadership Lead IT budgeting, forecasting, and planning Identify opportunities for system and process improvements Align technology initiatives with business priorities Qualifications
Strong leadership and vendor management skills Understanding of IT operations within an outsourced environment Data-driven mindset with knowledge of system integrations Experience with business intelligence tools and reporting Knowledge of cybersecurity practices and risk management Strong communication, organization, and problem-solving abilities Education & Experience
Bachelor’s degree in Information Systems, Computer Science, Finance, or related field 8+ years of experience in IT operations, systems, or data/analytics leadership Experience managing external IT vendors or service providers Experience in multi-location or high-growth environments preferred Experience with system integrations or acquisitions is a plus
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The Director of IT & Data Operations is a senior leadership role responsible for overseeing technology operations, data infrastructure, and cybersecurity across a multi-location organization. This position leads outsourced IT services, enterprise systems, business intelligence, and data governance to ensure secure, reliable, and scalable solutions that support business growth. This role requires a balance of technical expertise, vendor oversight, and data fluency, with the ability to translate system data into meaningful insights. The Director partners closely with finance, operations, and external providers to drive accountability, improve performance, and maintain a strong technology foundation. Responsibilities
Manage relationships with third-party IT service providers, ensuring performance, responsiveness, and service quality Establish communication standards, accountability measures, and escalation procedures Oversee end-user support, system access, and hardware/software lifecycle management Support a distributed workforce across multiple locations, including field-based teams Ensure data accuracy, consistency, and reliability across systems Partner with internal teams to support reporting and analytics needs Oversee dashboards and reporting tools (e.g., Power BI) Maintain visibility into data flow across platforms and systems Oversee enterprise applications and ensure alignment across business units Support system integrations and data connectivity between platforms Lead technology integration efforts related to acquisitions Manage cybersecurity practices, policies, and risk mitigation efforts Coordinate audits, assessments, and compliance initiatives Maintain proper access controls and data protection standards Identify risks and communicate mitigation strategies to leadership Lead IT budgeting, forecasting, and planning Identify opportunities for system and process improvements Align technology initiatives with business priorities Qualifications
Strong leadership and vendor management skills Understanding of IT operations within an outsourced environment Data-driven mindset with knowledge of system integrations Experience with business intelligence tools and reporting Knowledge of cybersecurity practices and risk management Strong communication, organization, and problem-solving abilities Education & Experience
Bachelor’s degree in Information Systems, Computer Science, Finance, or related field 8+ years of experience in IT operations, systems, or data/analytics leadership Experience managing external IT vendors or service providers Experience in multi-location or high-growth environments preferred Experience with system integrations or acquisitions is a plus
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