Business Loan Servicing Supervisor
Royal Credit Union, Eau Claire, WI, United States
Corporate Center, 200 Riverfront Terrace, Eau Claire, Wisconsin, United States of America
Job Description Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.
Is this you? If so, let us know by submitting an application!
Business Loan Servicing Supervisor Do you enjoy leading teams, improving complex processes, and ensuring exceptional service in a business lending environment? In this role, you’ll lead and support a high-performing servicing team, oversee business loan servicing operations, analyze portfolio trends, and partner closely with leadership to advance organizational goals.
Why Royal?
Member and Community Focused:
We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
Supportive Environment:
Join a collaborative, values‑driven workplace that is always evolving. We support each other and work together to achieve our goals.
Professional Growth:
We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
Empowerment:
We empower our team members to make decisions and drive initiatives.
Community Involvement:
Engage with your local community through various initiatives and events, making a tangible difference where you live and work.
What You’ll Do: Supervise the Business Loan Servicing Specialists. Oversee and coordinate the overall operation of Business Loan Servicing and Support. Maintain in-depth knowledge of loan servicing requirements and support for systems and other ancillary applications utilized by the Business Loans & Services Department. Prepare portfolio reports and analysis of trends for management and various committees. Work closely with the VP – Business Loan Operations and Services, department managers and other leaders to achieve Royal Credit Union's objectives, goals and initiatives.
Our Commitment To You:
Compensation:
$75,000–$86,000 annually (candidates with significant related experience may be higher)
Benefits:
Royal is proud to take care of our team members and their families! Comprehensive medical, dental, and vision insurance plans, a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and more.
What’s Needed For This Position: Education & Experience Requirements
Bachelor’s degree or equivalent experience in business, accounting, or finance.
Two (2) years of experience working with loan servicing, lending, or a related financial field.
Two (2) years of supervisory, team lead, or other leadership experience.
Must be bondable upon hire.
Knowledge, Skills and Competencies
Leadership & Team Development:
Ability to supervise, coach, and develop employees by providing clear expectations, performance feedback, and professional development opportunities while fostering a positive, accountable work environment.
Business Loan Servicing Expertise:
Strong understanding of business loan servicing operations, compliance requirements, and related systems.
Analytical & Reporting Skills:
Proven ability to prepare and analyze portfolio reports, identify trends, and provide meaningful insights to management, committees, and auditors.
Process Improvement & Compliance:
Demonstrated skill in evaluating workflows to improve efficiency, accuracy, and regulatory compliance while ensuring deadlines and service standards are consistently met.
Communication & Collaboration:
Effective written and verbal communication skills to coordinate across departments, support leadership decision‑making, and ensure professional, timely service for Members and internal customers.
Previous experience working with business loans or business services.
Experience with loan compliance and reporting requirements.
Work Schedule/Location
This is a full‑time, exempt level position. Hours will generally be Monday through Friday, 8:00 am–5:00 pm.
This position is part of Royal's workplace flexibility program and may be hybrid (2 days remote, 3 days in office) after a few months of training and proficiency.
This position will work out of our Corporate Center located in Eau Claire, WI.
Training
Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00 am–4:30 pm on Monday and Tuesday during their first week of employment. Out‑of‑town learners will be reimbursed costs related to travel and lodging.
Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
Ready to make a positive impact? Apply now to contribute to our mission and become part of the Royal Credit Union family.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
Corporate Center, 200 Riverfront Terrace, Eau Claire, Wisconsin, United States of America
#J-18808-Ljbffr
Job Description Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.
Is this you? If so, let us know by submitting an application!
Business Loan Servicing Supervisor Do you enjoy leading teams, improving complex processes, and ensuring exceptional service in a business lending environment? In this role, you’ll lead and support a high-performing servicing team, oversee business loan servicing operations, analyze portfolio trends, and partner closely with leadership to advance organizational goals.
Why Royal?
Member and Community Focused:
We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
Supportive Environment:
Join a collaborative, values‑driven workplace that is always evolving. We support each other and work together to achieve our goals.
Professional Growth:
We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
Empowerment:
We empower our team members to make decisions and drive initiatives.
Community Involvement:
Engage with your local community through various initiatives and events, making a tangible difference where you live and work.
What You’ll Do: Supervise the Business Loan Servicing Specialists. Oversee and coordinate the overall operation of Business Loan Servicing and Support. Maintain in-depth knowledge of loan servicing requirements and support for systems and other ancillary applications utilized by the Business Loans & Services Department. Prepare portfolio reports and analysis of trends for management and various committees. Work closely with the VP – Business Loan Operations and Services, department managers and other leaders to achieve Royal Credit Union's objectives, goals and initiatives.
Our Commitment To You:
Compensation:
$75,000–$86,000 annually (candidates with significant related experience may be higher)
Benefits:
Royal is proud to take care of our team members and their families! Comprehensive medical, dental, and vision insurance plans, a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and more.
What’s Needed For This Position: Education & Experience Requirements
Bachelor’s degree or equivalent experience in business, accounting, or finance.
Two (2) years of experience working with loan servicing, lending, or a related financial field.
Two (2) years of supervisory, team lead, or other leadership experience.
Must be bondable upon hire.
Knowledge, Skills and Competencies
Leadership & Team Development:
Ability to supervise, coach, and develop employees by providing clear expectations, performance feedback, and professional development opportunities while fostering a positive, accountable work environment.
Business Loan Servicing Expertise:
Strong understanding of business loan servicing operations, compliance requirements, and related systems.
Analytical & Reporting Skills:
Proven ability to prepare and analyze portfolio reports, identify trends, and provide meaningful insights to management, committees, and auditors.
Process Improvement & Compliance:
Demonstrated skill in evaluating workflows to improve efficiency, accuracy, and regulatory compliance while ensuring deadlines and service standards are consistently met.
Communication & Collaboration:
Effective written and verbal communication skills to coordinate across departments, support leadership decision‑making, and ensure professional, timely service for Members and internal customers.
Previous experience working with business loans or business services.
Experience with loan compliance and reporting requirements.
Work Schedule/Location
This is a full‑time, exempt level position. Hours will generally be Monday through Friday, 8:00 am–5:00 pm.
This position is part of Royal's workplace flexibility program and may be hybrid (2 days remote, 3 days in office) after a few months of training and proficiency.
This position will work out of our Corporate Center located in Eau Claire, WI.
Training
Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00 am–4:30 pm on Monday and Tuesday during their first week of employment. Out‑of‑town learners will be reimbursed costs related to travel and lodging.
Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
Ready to make a positive impact? Apply now to contribute to our mission and become part of the Royal Credit Union family.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
Corporate Center, 200 Riverfront Terrace, Eau Claire, Wisconsin, United States of America
#J-18808-Ljbffr