Sr. Collections Specialist (remote)
ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC, Fort Mill, SC, United States
What We Do
The Senior Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities. Acting as the liaison for borrowers, the specialist guides them through delinquency resolution, home retention, or liquidation options. The role includes inbound and outbound customer outreach, financial analysis of borrower accounts, negotiation of payment solutions, and ensuring compliance with investor, regulatory, and company requirements.
What You'll Do
Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.
Perform outbound and inbound collection calls to resolve delinquent accounts.
Analyze borrower financials to determine eligibility for retention or liquidation options.
Maintain accurate and detailed records of all customer interactions and account activity.
Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.
Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.
What You'll Bring
High School diploma or equivalent.
Some college preferred.
Minimum of 3 years of experience in collections, loss mitigation, or mortgage servicing.
Knowledge, Skills, And Abilities (KSAs)
Excellent verbal and written communication with strong negotiation and active listening skills.
Problem solving, time management, and organizational skills.
Strong customer service skills with ability to manage conflict and negotiate successful outcomes.
Strong attention to detail.
Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC).
Able to thrive in a fast‑paced collaborative environment and manage multiple priorities.
Strong computer skills including Microsoft Office applications.
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
Able to analyze and interpret complex documents to make sound decisions and recommendations.
Able to interact and communicate with individuals at all organizational levels.
Working hours will be 11am-8pm EST.
Pay Range: $21.24 - $28.31 Hourly.
What We Offer First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan. First American is an equal opportunity employer in every sense of the term.
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What You'll Do
Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.
Perform outbound and inbound collection calls to resolve delinquent accounts.
Analyze borrower financials to determine eligibility for retention or liquidation options.
Maintain accurate and detailed records of all customer interactions and account activity.
Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.
Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.
What You'll Bring
High School diploma or equivalent.
Some college preferred.
Minimum of 3 years of experience in collections, loss mitigation, or mortgage servicing.
Knowledge, Skills, And Abilities (KSAs)
Excellent verbal and written communication with strong negotiation and active listening skills.
Problem solving, time management, and organizational skills.
Strong customer service skills with ability to manage conflict and negotiate successful outcomes.
Strong attention to detail.
Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC).
Able to thrive in a fast‑paced collaborative environment and manage multiple priorities.
Strong computer skills including Microsoft Office applications.
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
Able to analyze and interpret complex documents to make sound decisions and recommendations.
Able to interact and communicate with individuals at all organizational levels.
Working hours will be 11am-8pm EST.
Pay Range: $21.24 - $28.31 Hourly.
What We Offer First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan. First American is an equal opportunity employer in every sense of the term.
#J-18808-Ljbffr