Sr. Enterprise Account Manager
Deep Sync, Kirkland, WA, United States
Deep Sync is seeking a proactive, commercially‑minded, and highly organized Senior Enterprise Account Manager to lead strategy, support, and execution against customer roadmap and objectives.
This role is responsible for owning day‑to‑day operations across complex enterprise accounts, including retailers, financial services organizations, ad tech companies, and national brands, while partnering closely with cross‑functional teams and GTM leadership on strategy, escalation, retention, and account growth.
In addition to ensuring strong delivery and operational excellence, this individual is expected to proactively identify upsell and expansion opportunities, uncover whitespace across business units, surface new use‑cases for Deep Sync’s identity solutions, and contribute meaningfully to renewal and revenue growth conversations.
These accounts are highly visible, cross‑functional, and often complex. This role requires someone who can confidently navigate enterprise dynamics, read the room in high‑stakes meetings, and manage strong or competing personalities, internally and externally, with professionalism and composure.
The Enterprise Account Manager will serve as an intermediary between customers and internal teams, including Product, Data Engineering, Legal/Privacy, Sales, and Implementation. They will know when to elevate, collaborate, or challenge assumptions in service of account health and client outcomes.
Key Responsibilities
Enterprise Account Execution
Own day‑to‑day execution for assigned enterprise accounts in alignment with Deep Sync’s operating standards and account strategy
Navigate complex stakeholder environments with confidence, understanding formal and informal decision‑making structures
Execute against defined onboarding, delivery, and communication frameworks established in the Enterprise Account Operating Playbook
Maintain account hygiene, documentation, and artifacts to ensure consistency, transparency, and scalability
Post‑contract Onboarding & Handoff
Lead post‑contract onboarding activities following formal Sales to Implementation to account handoff processes
Ensure clarity on scope, success metrics, timelines, roles, and dependencies at the start of each engagement
Partner with Implementation and engineering teams to ensure smooth onboarding and testing
Client Communication & Account Ownership
Own recurring client communications, including weekly and monthly calls, delivery updates, and working sessions
Demonstrate strong executive presence and the ability to read the room in meetings with senior stakeholders
Prepare and contribute to Quarterly Business Reviews
Ensure client communication standards are met, including clear agendas, notes, action items, and follow‑ups
Delivery Oversight & Account Health
Track delivery progress using standardized delivery trackers and account health summaries
Monitor performance against agreed‑upon KPIs and success criteria
Identify delivery risks, data issues, or misalignment early and elevate appropriately with recommended paths forward
Issue Management & Escalation
Surface issues proactively, including data quality concerns, match rate performance, privacy constraints, or timeline risks
Navigate sensitive conversations thoughtfully, balancing transparency with relationship preservation
Lead initial issue triage and root cause discussions
Support formal escalation and root cause analysis processes
Cross‑Function Coordination
Act as the central point of coordination between clients and internal teams, including Product, Engineering, Legal/Privacy, Sales, and Implementation
Translate technical and identity‑related concepts into clear, client‑ready language
Ensure internal teams are aligned on priorities, timelines, and client expectations
Strategic Support & Growth Enablement
Support renewal and expansion efforts by identifying opportunities, risks, and client signals
Partner with internal teams on account planning, upsell readiness, and long‑term roadmap discussions
Requirements
8+ years of experience in Account Management, Client Services, Customer Success, or Technical Account Management supporting enterprise clients
Direct experience in the identity, data, cloud, or privacy space, including identity resolution, onboarding, data matching, measurement, or clean rooms
Experience operating within structured account frameworks or operating playbooks
Strong understanding of enterprise client dynamics, long buying cycles, and complex delivery environments
Excellent verbal and written communication skills, with confidence leading client meetings and working sessions
Highly organized with strong attention to detail, documentation, and follow‑through
Proven ability to be proactive, surface risks early, and manage execution independently
Experience
Bachelor’s degree preferred; equivalent professional experience considered
Experience working in advertising, marketing technology, or data‑driven media environments
Prior experience supporting or working directly with large enterprises such as national retailers, financial institutions, CPG brands, or large technology companies
Background as a Technical Account Manager, Solutions Consultant, or in a technically adjacent client‑facing role is a plus
Familiarity with privacy frameworks, consent management, and enterprise data governance
Strong collaboration, communication, relationship management, and problem‑solving skills
Location:
Kirkland, WA. This role requires in‑office presence for the first six months. After that, a hybrid schedule is available—typically remote on Mondays and Fridays, with in‑office presence Tuesday through Thursday, subject to manager discretion.
Compensation & Benefits
Base Salary:
$150,000–$166,000 commensurate with experience
On‑Target Earnings (OTE):
$172,500–$199,200 (Includes 15%–20% commission based on performance)
Flexible Time Off (FTO) and company‑recognized holidays
Comprehensive health coverage including Medical, Dental, Vision, and HSA options
Company‑paid Life Insurance and AD&D, with additional voluntary coverage available
Short‑Term and Long‑Term Disability insurance
Critical Illness and Accident insurance
401(k) plan with employer matching
Work Authorization Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer Deep Sync provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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This role is responsible for owning day‑to‑day operations across complex enterprise accounts, including retailers, financial services organizations, ad tech companies, and national brands, while partnering closely with cross‑functional teams and GTM leadership on strategy, escalation, retention, and account growth.
In addition to ensuring strong delivery and operational excellence, this individual is expected to proactively identify upsell and expansion opportunities, uncover whitespace across business units, surface new use‑cases for Deep Sync’s identity solutions, and contribute meaningfully to renewal and revenue growth conversations.
These accounts are highly visible, cross‑functional, and often complex. This role requires someone who can confidently navigate enterprise dynamics, read the room in high‑stakes meetings, and manage strong or competing personalities, internally and externally, with professionalism and composure.
The Enterprise Account Manager will serve as an intermediary between customers and internal teams, including Product, Data Engineering, Legal/Privacy, Sales, and Implementation. They will know when to elevate, collaborate, or challenge assumptions in service of account health and client outcomes.
Key Responsibilities
Enterprise Account Execution
Own day‑to‑day execution for assigned enterprise accounts in alignment with Deep Sync’s operating standards and account strategy
Navigate complex stakeholder environments with confidence, understanding formal and informal decision‑making structures
Execute against defined onboarding, delivery, and communication frameworks established in the Enterprise Account Operating Playbook
Maintain account hygiene, documentation, and artifacts to ensure consistency, transparency, and scalability
Post‑contract Onboarding & Handoff
Lead post‑contract onboarding activities following formal Sales to Implementation to account handoff processes
Ensure clarity on scope, success metrics, timelines, roles, and dependencies at the start of each engagement
Partner with Implementation and engineering teams to ensure smooth onboarding and testing
Client Communication & Account Ownership
Own recurring client communications, including weekly and monthly calls, delivery updates, and working sessions
Demonstrate strong executive presence and the ability to read the room in meetings with senior stakeholders
Prepare and contribute to Quarterly Business Reviews
Ensure client communication standards are met, including clear agendas, notes, action items, and follow‑ups
Delivery Oversight & Account Health
Track delivery progress using standardized delivery trackers and account health summaries
Monitor performance against agreed‑upon KPIs and success criteria
Identify delivery risks, data issues, or misalignment early and elevate appropriately with recommended paths forward
Issue Management & Escalation
Surface issues proactively, including data quality concerns, match rate performance, privacy constraints, or timeline risks
Navigate sensitive conversations thoughtfully, balancing transparency with relationship preservation
Lead initial issue triage and root cause discussions
Support formal escalation and root cause analysis processes
Cross‑Function Coordination
Act as the central point of coordination between clients and internal teams, including Product, Engineering, Legal/Privacy, Sales, and Implementation
Translate technical and identity‑related concepts into clear, client‑ready language
Ensure internal teams are aligned on priorities, timelines, and client expectations
Strategic Support & Growth Enablement
Support renewal and expansion efforts by identifying opportunities, risks, and client signals
Partner with internal teams on account planning, upsell readiness, and long‑term roadmap discussions
Requirements
8+ years of experience in Account Management, Client Services, Customer Success, or Technical Account Management supporting enterprise clients
Direct experience in the identity, data, cloud, or privacy space, including identity resolution, onboarding, data matching, measurement, or clean rooms
Experience operating within structured account frameworks or operating playbooks
Strong understanding of enterprise client dynamics, long buying cycles, and complex delivery environments
Excellent verbal and written communication skills, with confidence leading client meetings and working sessions
Highly organized with strong attention to detail, documentation, and follow‑through
Proven ability to be proactive, surface risks early, and manage execution independently
Experience
Bachelor’s degree preferred; equivalent professional experience considered
Experience working in advertising, marketing technology, or data‑driven media environments
Prior experience supporting or working directly with large enterprises such as national retailers, financial institutions, CPG brands, or large technology companies
Background as a Technical Account Manager, Solutions Consultant, or in a technically adjacent client‑facing role is a plus
Familiarity with privacy frameworks, consent management, and enterprise data governance
Strong collaboration, communication, relationship management, and problem‑solving skills
Location:
Kirkland, WA. This role requires in‑office presence for the first six months. After that, a hybrid schedule is available—typically remote on Mondays and Fridays, with in‑office presence Tuesday through Thursday, subject to manager discretion.
Compensation & Benefits
Base Salary:
$150,000–$166,000 commensurate with experience
On‑Target Earnings (OTE):
$172,500–$199,200 (Includes 15%–20% commission based on performance)
Flexible Time Off (FTO) and company‑recognized holidays
Comprehensive health coverage including Medical, Dental, Vision, and HSA options
Company‑paid Life Insurance and AD&D, with additional voluntary coverage available
Short‑Term and Long‑Term Disability insurance
Critical Illness and Accident insurance
401(k) plan with employer matching
Work Authorization Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer Deep Sync provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr