Director Analytics, Financial Services
Dentsu Aegis Network Ltd., Baltimore, MD, United States
At Merkle, we drive business growth through data, analytics, and customer insight. We are seeking a Director of Analytics to lead the customer analytics workstream for a key financial services client. The role focuses on leveraging call center, customer interaction, and data sources 2.0 data to generate insights, create customer segmentation, build predictive models, improve performance, and support business decisioning. The Director will translate analytics into clear, actionable recommendations that drive customer engagement and marketing effectiveness.**Job Description**Proven experience in analytics or Strong SQL, Python, R Script, and performance-oriented data design; ETL/ELT experience (SSIS or similar). and stakeholder management skillsExperience leading analytics workstreams, teams, and delivering against business objectivesExperience working in GCP environments (e.g. BigQuery)Experience integrating/modeling **Salesforce** data for analytics (service/case/activity and customer interaction patterns) (preferred)Strong knowledge of emerging capabilities: Experience in complex, multi-workstream environments (agency or consulting helpful) (preferred)Benefits available with this position include:• Medical, vision, and dental insurance,• Life insurance,
• Short-term and long-term disability insurance,• 401k,• Flexible paid time off, • At least 15 paid holidays per year,• Paid sick and safe leave, and• Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. *At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.*#LI-Remote#LI-AB2Ability to partner with/orchestrate DS, engineering, and analytics
(preferred)The annual salary range for this position is $136,000 - $191,174. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. #J-18808-Ljbffr
• Short-term and long-term disability insurance,• 401k,• Flexible paid time off, • At least 15 paid holidays per year,• Paid sick and safe leave, and• Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. *At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.*#LI-Remote#LI-AB2Ability to partner with/orchestrate DS, engineering, and analytics
(preferred)The annual salary range for this position is $136,000 - $191,174. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. #J-18808-Ljbffr