Technical Writer I Job at Omnicell in Grapevine
Omnicell, Grapevine, TX, United States
Technical Writer I, Knowledge Management
Omnicell Outpatient Pharmacy Services has a dynamic opportunity for a Technical Writer who will join our team that develops, publishes, and maintains content for our Specialty Pharmacy and 340B TPA teams. This individual will participate throughout the content-publishing workflow and the ongoing quality control of the department’s content. The successful candidate must have strong technical and content development skills with the ability to explain complex concepts to diverse audiences.
Responsibilities
Support day-to-day tasks to include the review, editing and approval of knowledge content for internal and external audiences
Serve as an advocate for content standards, style guidelines and best practices
Develop and edit internal policy and procedure documentation for Specialty Pharmacy and 340B teams
Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles
Collaborate with Specialty Pharmacy and 340B Training as well as other Learning and Development team members to create and/or capture necessary graphics, including product screen captures, photos, process‑flow charts, and engineering diagrams to insert into user documentation
Continuously collaborate with pharmacy operations and training teams to ensure they have the necessary knowledge content required to support and resolve internal and external informational needs. Includes but is not limited to authoring and publishing SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents
Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring and execute product or process improvement recommendations to management
Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs
Knowledge and Skills
Demonstrated writing skills producing content such as SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents. Strong interpersonal and communication skills
Required Qualifications
One year of experience writing, producing, and publishing technical documentation and procedural materials
Preferred Qualifications
Bachelor’s Degree
Knowledge Management experience is a plus
Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools
Knowledge of pharmacy operations
Experience with HTML and content management tools
Experience working as a pharmacy technician in a Specialty Pharmacy is a plus
Work Conditions
Remote
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Responsibilities
Support day-to-day tasks to include the review, editing and approval of knowledge content for internal and external audiences
Serve as an advocate for content standards, style guidelines and best practices
Develop and edit internal policy and procedure documentation for Specialty Pharmacy and 340B teams
Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles
Collaborate with Specialty Pharmacy and 340B Training as well as other Learning and Development team members to create and/or capture necessary graphics, including product screen captures, photos, process‑flow charts, and engineering diagrams to insert into user documentation
Continuously collaborate with pharmacy operations and training teams to ensure they have the necessary knowledge content required to support and resolve internal and external informational needs. Includes but is not limited to authoring and publishing SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents
Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring and execute product or process improvement recommendations to management
Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs
Knowledge and Skills
Demonstrated writing skills producing content such as SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents. Strong interpersonal and communication skills
Required Qualifications
One year of experience writing, producing, and publishing technical documentation and procedural materials
Preferred Qualifications
Bachelor’s Degree
Knowledge Management experience is a plus
Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools
Knowledge of pharmacy operations
Experience with HTML and content management tools
Experience working as a pharmacy technician in a Specialty Pharmacy is a plus
Work Conditions
Remote
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