Content Implementation & Product Specialist
Lastmile Retail, New York, NY, United States
Lastmile is looking for a full-time Content Implementation & Product Specialist to support our operations and product teams with day‑to‑day content implementation, page buildouts, onboarding documentation, and client‑specific product execution. This role is cross‑functional, requiring a detail‑oriented individual comfortable working across teams, with a path toward product management.
Product & Implementation Support
Maintain and organize client‑specific documentation, including:
Website structure (information architecture)
How data moves in and out of the Lastmile platform
Maintain analytics setup documentation, including workflows related to:
Google Tag Manager
Google Analytics 4
Search Console
Support rollout and implementation of new product features and use‑case application for clients
Assist with QA testing during setup and launch processes
Support client or partner issues that require deep knowledge of Lastmile systems and integrations
Operations & Content Execution
Support the Account team with day‑to‑day content implementation and management tasks
Update page content and organize documentation related to image specs across clients
Assist A/B test creation and management
Help identify and support new client use cases within the platform
Support page buildouts for new client launches and additional page types
Why This Role Matters This role sits at the intersection of content implementation, strategy, and operational problem‑solving. You'll help ensure new clients launch successfully, existing clients are supported effectively, and internal teams have the documentation and implementation support they need to move quickly and effectively.
Requirements
Work Authorization: This role requires physical residency in the US; we are unable to provide visa sponsorship or support remote work from outside the country
Minimum 2-3 years work experience in a related field
Strong organizational skills and attention to detail
Ability to manage documentation across multiple clients, systems, and workflows
Comfort working in both strategic and execution‑oriented tasks
Strong written and verbal communication skills, comfortable speaking with clients
Ability to learn new systems quickly and think through process edge cases
Nice to Have
Experience with digital content implementation or content operations
Familiarity with analytics and tag management tools such as GTM, GA4, and Search Console
Experience with QA, implementation support, or onboarding workflows in a SaaS or tech environment
Exposure to data mapping, data flows, or integration documentation
Experience supporting A/B testing or structured experimentation workflows
Familiarity with tools such as Parabola or similar automation / workflow tools
Benefits
Excellent benefits (health, dental, and vision insurance)
Short-term and long-term disability coverage
Unlimited PTO (within reason) and holidays
401K with company contribution
Paid parental leave
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Product & Implementation Support
Maintain and organize client‑specific documentation, including:
Website structure (information architecture)
How data moves in and out of the Lastmile platform
Maintain analytics setup documentation, including workflows related to:
Google Tag Manager
Google Analytics 4
Search Console
Support rollout and implementation of new product features and use‑case application for clients
Assist with QA testing during setup and launch processes
Support client or partner issues that require deep knowledge of Lastmile systems and integrations
Operations & Content Execution
Support the Account team with day‑to‑day content implementation and management tasks
Update page content and organize documentation related to image specs across clients
Assist A/B test creation and management
Help identify and support new client use cases within the platform
Support page buildouts for new client launches and additional page types
Why This Role Matters This role sits at the intersection of content implementation, strategy, and operational problem‑solving. You'll help ensure new clients launch successfully, existing clients are supported effectively, and internal teams have the documentation and implementation support they need to move quickly and effectively.
Requirements
Work Authorization: This role requires physical residency in the US; we are unable to provide visa sponsorship or support remote work from outside the country
Minimum 2-3 years work experience in a related field
Strong organizational skills and attention to detail
Ability to manage documentation across multiple clients, systems, and workflows
Comfort working in both strategic and execution‑oriented tasks
Strong written and verbal communication skills, comfortable speaking with clients
Ability to learn new systems quickly and think through process edge cases
Nice to Have
Experience with digital content implementation or content operations
Familiarity with analytics and tag management tools such as GTM, GA4, and Search Console
Experience with QA, implementation support, or onboarding workflows in a SaaS or tech environment
Exposure to data mapping, data flows, or integration documentation
Experience supporting A/B testing or structured experimentation workflows
Familiarity with tools such as Parabola or similar automation / workflow tools
Benefits
Excellent benefits (health, dental, and vision insurance)
Short-term and long-term disability coverage
Unlimited PTO (within reason) and holidays
401K with company contribution
Paid parental leave
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