Mining Customer Support Representative
IMDEX, Elko, NV, United States
Summary
The purpose of this position is to provide technical support services to clients on IMDEX products, services, and solutions locally. This role is focused on supporting established and newly established clients.
About IMDEX At IMDEX we are forever curious – we believe in shaping the future of mining by questioning the status quo, addressing our customers’ challenges, and setting new benchmarks for what can be achieved in our industry. IMDEX is a leading global Mining‑Tech company that enables drilling contractors and resource companies to safely find, mine and define ore bodies with precision and at speed. Our market‑leading AMC and REFLEX brands enable cost‑effective operations from exploration to production, in both surface and underground applications. Our head office is in Perth, Western Australia, with operations spanning APAC, North America, South America, Europe and Africa. We provide a unique solution stack from drilling productivity tools to rock‑knowledge sensors and through to our data‑management and analytics offering, enabling our clients to drill faster, smarter and receive critical information in real‑time. The value delivered is in enabling our drilling and resource company customers to maximize economic benefit in the identification, delineation and extraction of mineral resources globally.
Responsibilities
Executing established client contact plans to support sales teams in product launches and build client relationships.
Acting as first point of contact for client queries and complaints, resolving these and referring complex issues to others to ensure the client receives an appropriate response.
Setting clear objectives for each service call or meeting, using standard materials to present to the client and asking relevant questions to evaluate the client’s level of interest and to identify and respond to areas requiring further information or explanation.
Building solutions based on understanding the client’s aspirations, pain points and total business.
Qualifications, Skills and Experience
Completion of secondary education level.
Minimum of 2 years’ experience in a sales position, preferably in the mining industry.
Mining industry experience preferred.
Experience working with client relationship management systems (CRM).
Understanding of relevant industry processes and experience including drilling and mining.
Understanding of drilling optimization, rock knowledge and data analytics, and specific and companion IMDEX technologies (e.g., Gyros/Fluids) and their applications.
Benefits
A working environment that values innovation and creativity.
The opportunity to work with a team of industry experts to deliver market‑leading technologies.
Paid parental leave.
Generous salary package.
Flexible working arrangements.
Career progression opportunities.
Employee Values
Together we thrive – a commitment to a global and diverse team that shares knowledge across boundaries.
Forever curious – the belief that we can shape the future of mining by questioning the status quo.
We are global game‑changers – the ability to solve unique problems for our global customers.
We go beyond – testament to our ability to create positive customer outcomes by delivering genuine value through efficient solutions.
Equal Opportunity Employer IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. IMDEX’s Board places great emphasis on ensuring our company is a safe, high‑performing and welcoming workplace.
The information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at https://www.IMDEXlimited.com/page/privacy-policy
Agency calls and candidates will not be considered.
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About IMDEX At IMDEX we are forever curious – we believe in shaping the future of mining by questioning the status quo, addressing our customers’ challenges, and setting new benchmarks for what can be achieved in our industry. IMDEX is a leading global Mining‑Tech company that enables drilling contractors and resource companies to safely find, mine and define ore bodies with precision and at speed. Our market‑leading AMC and REFLEX brands enable cost‑effective operations from exploration to production, in both surface and underground applications. Our head office is in Perth, Western Australia, with operations spanning APAC, North America, South America, Europe and Africa. We provide a unique solution stack from drilling productivity tools to rock‑knowledge sensors and through to our data‑management and analytics offering, enabling our clients to drill faster, smarter and receive critical information in real‑time. The value delivered is in enabling our drilling and resource company customers to maximize economic benefit in the identification, delineation and extraction of mineral resources globally.
Responsibilities
Executing established client contact plans to support sales teams in product launches and build client relationships.
Acting as first point of contact for client queries and complaints, resolving these and referring complex issues to others to ensure the client receives an appropriate response.
Setting clear objectives for each service call or meeting, using standard materials to present to the client and asking relevant questions to evaluate the client’s level of interest and to identify and respond to areas requiring further information or explanation.
Building solutions based on understanding the client’s aspirations, pain points and total business.
Qualifications, Skills and Experience
Completion of secondary education level.
Minimum of 2 years’ experience in a sales position, preferably in the mining industry.
Mining industry experience preferred.
Experience working with client relationship management systems (CRM).
Understanding of relevant industry processes and experience including drilling and mining.
Understanding of drilling optimization, rock knowledge and data analytics, and specific and companion IMDEX technologies (e.g., Gyros/Fluids) and their applications.
Benefits
A working environment that values innovation and creativity.
The opportunity to work with a team of industry experts to deliver market‑leading technologies.
Paid parental leave.
Generous salary package.
Flexible working arrangements.
Career progression opportunities.
Employee Values
Together we thrive – a commitment to a global and diverse team that shares knowledge across boundaries.
Forever curious – the belief that we can shape the future of mining by questioning the status quo.
We are global game‑changers – the ability to solve unique problems for our global customers.
We go beyond – testament to our ability to create positive customer outcomes by delivering genuine value through efficient solutions.
Equal Opportunity Employer IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. IMDEX’s Board places great emphasis on ensuring our company is a safe, high‑performing and welcoming workplace.
The information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at https://www.IMDEXlimited.com/page/privacy-policy
Agency calls and candidates will not be considered.
#J-18808-Ljbffr