Customer Relationship Executive
CDE Group, Cleburne, TX, United States
Job Description
The Customer Relationship Executive is responsible for managing and growing customer relationships, delivering proactive aftercare support, and identifying opportunities that add value for both the customer and the business.
Location CDE Group, 430 MARTI DR, CLEBURNE TX 76033-7705, UNITED STATES
Responsibilities
Always ensure full compliance with CDEs and our customers’ health & safety requirements within the region, ensuring you and those you work alongside get ‘Home Safe Every Day’.
Ensure alignment with CDE’s values and compliance with our continuous improvement culture - 'Do It Right'.
Act as the Single Point of Contact (SPOC) for multiple customers (as defined within the CRE territory), preferred partners, and be the go‑to person both internally and externally, acting as the conduit between CDE and our customers.
50%-75% physical site presence will be required. The CRE will create their own schedules, in line with the regional CustomCare strategy, ensuring all customers receive the desired visits during each period. Adherence to the schedule will be monitored and discussed throughout the year with the regional team.
Own the customer satisfaction score for their territory. The CRE will create and drive an action plan post any customer surveys, aiming to improve the overall score where required.
Re‑engage CDE customers deemed inactive, creating and implementing action plans to reactivate them. Maintain all active customers.
Communicate regularly, promptly, and consistently internally and externally to keep all stakeholders informed of progress, issues, and requirements.
Collaborate with CustomCare functional managers to ensure all customer requirements are met, such as parts, service, and out‑of‑scope project solutions.
Provide customer feedback to internal colleagues and stakeholders, ensuring it is open, honest, and constructive, to drive improvement or acknowledge praise.
Develop a deep understanding of each customer’s business, including operations, equipment, throughput, and operating environment, to provide informed and value‑adding support.
Identify and communicate any Capital Sales opportunities to the Business Development team.
Manage the onboarding process of new customers/projects into the defined territory, including IFS milestone management and offering a tailored service plan.
Communicate clearly and proactively with customers and internal stakeholders, keeping all parties informed of progress, issues, and required actions.
Proactively seek new leads and follow up on any enquiries within the territory that may not be directly related to CDE’s core business but could lead to a commercial opportunity.
Fully embrace the use of CDE’s enterprise resource planning system and ensure all requirements are actioned promptly.
Ensure accurate and timely use of CRM / ERP systems, maintaining up‑to‑date customer records, actions, milestones, and communications.
Contract Type Full‑time
Salary Based on Experience
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Location CDE Group, 430 MARTI DR, CLEBURNE TX 76033-7705, UNITED STATES
Responsibilities
Always ensure full compliance with CDEs and our customers’ health & safety requirements within the region, ensuring you and those you work alongside get ‘Home Safe Every Day’.
Ensure alignment with CDE’s values and compliance with our continuous improvement culture - 'Do It Right'.
Act as the Single Point of Contact (SPOC) for multiple customers (as defined within the CRE territory), preferred partners, and be the go‑to person both internally and externally, acting as the conduit between CDE and our customers.
50%-75% physical site presence will be required. The CRE will create their own schedules, in line with the regional CustomCare strategy, ensuring all customers receive the desired visits during each period. Adherence to the schedule will be monitored and discussed throughout the year with the regional team.
Own the customer satisfaction score for their territory. The CRE will create and drive an action plan post any customer surveys, aiming to improve the overall score where required.
Re‑engage CDE customers deemed inactive, creating and implementing action plans to reactivate them. Maintain all active customers.
Communicate regularly, promptly, and consistently internally and externally to keep all stakeholders informed of progress, issues, and requirements.
Collaborate with CustomCare functional managers to ensure all customer requirements are met, such as parts, service, and out‑of‑scope project solutions.
Provide customer feedback to internal colleagues and stakeholders, ensuring it is open, honest, and constructive, to drive improvement or acknowledge praise.
Develop a deep understanding of each customer’s business, including operations, equipment, throughput, and operating environment, to provide informed and value‑adding support.
Identify and communicate any Capital Sales opportunities to the Business Development team.
Manage the onboarding process of new customers/projects into the defined territory, including IFS milestone management and offering a tailored service plan.
Communicate clearly and proactively with customers and internal stakeholders, keeping all parties informed of progress, issues, and required actions.
Proactively seek new leads and follow up on any enquiries within the territory that may not be directly related to CDE’s core business but could lead to a commercial opportunity.
Fully embrace the use of CDE’s enterprise resource planning system and ensure all requirements are actioned promptly.
Ensure accurate and timely use of CRM / ERP systems, maintaining up‑to‑date customer records, actions, milestones, and communications.
Contract Type Full‑time
Salary Based on Experience
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