Senior Specialist, Exam Content Services
PSI Services, Nashville, TN, United States
Senior Test Content Services Specialist
Remote - US
$68K - $77,000
About the Role The Senior Test Content Services Specialist is an experienced contributor who applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification and education exams. They import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI’s proprietary item banking and exam delivery software.
Full‑time permanent role with flexible hours. Remote in the US, UK, or Sweden with occasional travel for meetings, events, and workshops.
Role Responsibilities
Onboard new clients, review contracts, and determine appropriate test setup based on client requirements.
Set up content migration plan and timeline for new clients, with input from the client, internal project manager, and other key stakeholders.
Intake new exams for existing clients and publish exams according to established timeline requirements.
Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
Format files to import client content into item banking and test delivery software, ensuring all data is imported accurately.
Prepare tests for publication, perform quality checks, and implement live updates to tests.
Collaborate with Information Technology personnel to provide software support and training for clients.
Identify potential test publication issues, troubleshoot, and suggest possible solutions.
Conduct quality control according to department procedures and address issues.
Support peers with tasks related to test publication.
Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
Maintain in‑depth and up‑to‑date knowledge of proprietary test delivery software.
Knowledge, Skills and Experience Requirements
Education: Bachelor’s degree level.
3+ years’ experience in exam publication, item bank management and/or database management.
Strong proofreading skills.
Strong experience with project management processes and workflows.
Proficiency with Microsoft Office applications.
Experience with XML, HTML and QTI file formats.
Benefits & Culture
401k/Pension/Retirement Plan – with country specific employer %
Enhanced PTO/Annual Leave
Medical insurance – country specific
Dental, Vision, Life and Short Term Disability for US
Flexible Spending Accounts – for the US
Medical Cashback plan covering vision, dental and income protection for UK
Employee Assistance Programme
Commitment and understanding of work/life balance
Dedicated DE&I group that drive core people initiatives
A culture of embracing wellness, including regular global initiatives
Access to supportive and professional mechanisms to help you plan for your future
Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
$68K - $77,000
About the Role The Senior Test Content Services Specialist is an experienced contributor who applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification and education exams. They import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI’s proprietary item banking and exam delivery software.
Full‑time permanent role with flexible hours. Remote in the US, UK, or Sweden with occasional travel for meetings, events, and workshops.
Role Responsibilities
Onboard new clients, review contracts, and determine appropriate test setup based on client requirements.
Set up content migration plan and timeline for new clients, with input from the client, internal project manager, and other key stakeholders.
Intake new exams for existing clients and publish exams according to established timeline requirements.
Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
Format files to import client content into item banking and test delivery software, ensuring all data is imported accurately.
Prepare tests for publication, perform quality checks, and implement live updates to tests.
Collaborate with Information Technology personnel to provide software support and training for clients.
Identify potential test publication issues, troubleshoot, and suggest possible solutions.
Conduct quality control according to department procedures and address issues.
Support peers with tasks related to test publication.
Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
Maintain in‑depth and up‑to‑date knowledge of proprietary test delivery software.
Knowledge, Skills and Experience Requirements
Education: Bachelor’s degree level.
3+ years’ experience in exam publication, item bank management and/or database management.
Strong proofreading skills.
Strong experience with project management processes and workflows.
Proficiency with Microsoft Office applications.
Experience with XML, HTML and QTI file formats.
Benefits & Culture
401k/Pension/Retirement Plan – with country specific employer %
Enhanced PTO/Annual Leave
Medical insurance – country specific
Dental, Vision, Life and Short Term Disability for US
Flexible Spending Accounts – for the US
Medical Cashback plan covering vision, dental and income protection for UK
Employee Assistance Programme
Commitment and understanding of work/life balance
Dedicated DE&I group that drive core people initiatives
A culture of embracing wellness, including regular global initiatives
Access to supportive and professional mechanisms to help you plan for your future
Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr