FCM - Corporate Travel Consultant - Chicago, IL
Flight Centre Travel Group, Chicago, IL, United States
Corporate Travel Consultant
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, FCM has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
About the Opportunity This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before you begin, you will spend three weeks (paid) training that will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle air, car, rail and ground transportation bookings as well as ticketing, changes and queue management. You will also need to offer exceptional customer service to satisfy our business travelers’ needs. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop relationships with them so that when our valued business travelers need arrangements, they rest assured their needs are in the hands of a dedicated team they trust.
Our business hours are 7:00 AM to 7:00 PM CT, Monday-Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts.
Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
Build rapport and develop relationships with business travelers to ensure their needs are met by a trusted team
Ensure accurate and timely completion of reservations while meeting travelers’ needs
Execute all responsibilities within company guidelines for customer service, documentation of PNRS, ticketing, invoicing, and maintain accuracy
Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all arrangements
Deliver consultative support and exceptional customer service throughout the booking process
Keep clients informed about all necessary travel documents and health requirements for their destinations
Handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
Manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance
Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, handling complex itinerary changes and exchanges for both international and domestic travel
Proven ability to navigate and manipulate complex itineraries, international fares, and PNRs to meet client requirements
A polished and professional demeanor when interacting with clients and colleagues
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality
Capacity to make quick and effective decisions to resolve travel‑related issues promptly
Excellent communication skills to keep clients informed and reassured throughout the travel process
Deep commitment to delivering exceptional customer service with a focus on client satisfaction
Comfortable and proficient in using travel booking systems and various communication tools
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
Self‑motivated with the ability to work independently and manage tasks successfully
Compensation We anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average between $60,000 – $67,000. The annual salary range represents the total compensation package, excluding benefits.
Benefits Work Perks!
– What you’ll get:
Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition:
Celebrate successes at Buzz Nights and the annual Global Gathering.
Use your smarts:
Our people use quick thinking, expertise, and tenacity to solve problems.
Love for travel:
Founded by travel lovers, we share that passion.
Personal connections:
We are built on personal relationships.
Diversity, Equity & Inclusion:
Commitment to DEI through paid holidays, ERGs, education and inclusive practices.
A career, not a job:
Genuine opportunities to grow.
Supportive culture:
Commitment to professional and personal development.
Giving Back:
Corporate Social Responsibility with volunteer days and environmental programs.
Benefits Include:
Paid time off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks and discounts.
Health & Wellness programs and financial wellness services.
National/International award nights and conferences.
Health benefits: medical, dental, vision, gender‑affirming care, and fertility care.
Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible spending accounts.
Employee assistance program.
401(k) program with partial match.
Tuition reimbursement program.
Employee share plan: ability to purchase company stock on the Australian Stock Exchange with partial company match.
Global career opportunities in a network of brands and businesses.
Location Chicago, IL
Equal Opportunity Employer We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
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About the Opportunity This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. Before you begin, you will spend three weeks (paid) training that will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle air, car, rail and ground transportation bookings as well as ticketing, changes and queue management. You will also need to offer exceptional customer service to satisfy our business travelers’ needs. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop relationships with them so that when our valued business travelers need arrangements, they rest assured their needs are in the hands of a dedicated team they trust.
Our business hours are 7:00 AM to 7:00 PM CT, Monday-Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts.
Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
Build rapport and develop relationships with business travelers to ensure their needs are met by a trusted team
Ensure accurate and timely completion of reservations while meeting travelers’ needs
Execute all responsibilities within company guidelines for customer service, documentation of PNRS, ticketing, invoicing, and maintain accuracy
Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all arrangements
Deliver consultative support and exceptional customer service throughout the booking process
Keep clients informed about all necessary travel documents and health requirements for their destinations
Handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
Manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance
Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, handling complex itinerary changes and exchanges for both international and domestic travel
Proven ability to navigate and manipulate complex itineraries, international fares, and PNRs to meet client requirements
A polished and professional demeanor when interacting with clients and colleagues
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality
Capacity to make quick and effective decisions to resolve travel‑related issues promptly
Excellent communication skills to keep clients informed and reassured throughout the travel process
Deep commitment to delivering exceptional customer service with a focus on client satisfaction
Comfortable and proficient in using travel booking systems and various communication tools
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
Self‑motivated with the ability to work independently and manage tasks successfully
Compensation We anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average between $60,000 – $67,000. The annual salary range represents the total compensation package, excluding benefits.
Benefits Work Perks!
– What you’ll get:
Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition:
Celebrate successes at Buzz Nights and the annual Global Gathering.
Use your smarts:
Our people use quick thinking, expertise, and tenacity to solve problems.
Love for travel:
Founded by travel lovers, we share that passion.
Personal connections:
We are built on personal relationships.
Diversity, Equity & Inclusion:
Commitment to DEI through paid holidays, ERGs, education and inclusive practices.
A career, not a job:
Genuine opportunities to grow.
Supportive culture:
Commitment to professional and personal development.
Giving Back:
Corporate Social Responsibility with volunteer days and environmental programs.
Benefits Include:
Paid time off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks and discounts.
Health & Wellness programs and financial wellness services.
National/International award nights and conferences.
Health benefits: medical, dental, vision, gender‑affirming care, and fertility care.
Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible spending accounts.
Employee assistance program.
401(k) program with partial match.
Tuition reimbursement program.
Employee share plan: ability to purchase company stock on the Australian Stock Exchange with partial company match.
Global career opportunities in a network of brands and businesses.
Location Chicago, IL
Equal Opportunity Employer We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
#J-18808-Ljbffr