Help Desk Operations Technical Writer
The Maryland-National Capital Park & Planning Commission, Riverdale Park, MD, United States
The Prince George’s County Department of Parks and Recreation
is seeking an experienced
Technical Writer
to join our team. The ideal candidate combines technical proficiency with exceptional communication, writing, and collaboration skills. We are looking for someone who can translate complex concepts into clear, accessible information and who has experience in technical writing, teaching, curriculum development, communications, or other writing-intensive fields.
This position supports the
Maryland-National Capital Park and Planning Commission (M-NCPPC) , a nationally accredited, six-time Gold Medal Award–winning Parks and Recreation agency. The selected candidate will work directly with the
Customer Service Help Desk , which provides both technical assistance and traditional customer service to the public and internal staff. Support requests range from general information about parks and community centers to troubleshooting software, hardware, and other technology-related issues.
This is an
on-site position . After a six-month probationary period, employees may be eligible for up to
two remote workdays per week , based on performance and operational needs.
We are seeking a self-starter with excellent time-management skills, strong attention to detail, and the ability to meet deadlines in a fast-paced environment.
Demonstrated writing skill required, including a portfolio or writing samples showcasing instructional, technical, or process-focused writing;
professional experience and formal education considered, but not required
Demonstrated strength in clear, structured writing, content development, and technical editing
Proven ability to analyze complex information and translate it into accurate, user-centered instructions
Strong attention to detail, with an instinct for clarity, consistency of voice, and correction of written materials
Strong communication and collaboration skills, including experience partnering with subject matter experts across technical, operational, and support teams
May be subject to medical, drug, and alcohol testing.
Part-time position working 32 hours per week
A criminal background investigation will be completed prior to hiring
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications or 301-454-1411 (Maryland Relay 7-1-1).
M-NCPPC will make all efforts to reasonably accommodate you.
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is seeking an experienced
Technical Writer
to join our team. The ideal candidate combines technical proficiency with exceptional communication, writing, and collaboration skills. We are looking for someone who can translate complex concepts into clear, accessible information and who has experience in technical writing, teaching, curriculum development, communications, or other writing-intensive fields.
This position supports the
Maryland-National Capital Park and Planning Commission (M-NCPPC) , a nationally accredited, six-time Gold Medal Award–winning Parks and Recreation agency. The selected candidate will work directly with the
Customer Service Help Desk , which provides both technical assistance and traditional customer service to the public and internal staff. Support requests range from general information about parks and community centers to troubleshooting software, hardware, and other technology-related issues.
This is an
on-site position . After a six-month probationary period, employees may be eligible for up to
two remote workdays per week , based on performance and operational needs.
We are seeking a self-starter with excellent time-management skills, strong attention to detail, and the ability to meet deadlines in a fast-paced environment.
Demonstrated writing skill required, including a portfolio or writing samples showcasing instructional, technical, or process-focused writing;
professional experience and formal education considered, but not required
Demonstrated strength in clear, structured writing, content development, and technical editing
Proven ability to analyze complex information and translate it into accurate, user-centered instructions
Strong attention to detail, with an instinct for clarity, consistency of voice, and correction of written materials
Strong communication and collaboration skills, including experience partnering with subject matter experts across technical, operational, and support teams
May be subject to medical, drug, and alcohol testing.
Part-time position working 32 hours per week
A criminal background investigation will be completed prior to hiring
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications or 301-454-1411 (Maryland Relay 7-1-1).
M-NCPPC will make all efforts to reasonably accommodate you.
#J-18808-Ljbffr