Implementation Consultant, ERP, National
Tyler Technologies, Yarmouth, ME, United States
Responsibilities
Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
Design and conduct knowledge transfer sessions on site or through webinars.
Educate users on interface functionality, maintenance and troubleshooting.
Recommend options for new approaches in client work processes to ensure efficient interface solutions for the client's needs.
Identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes.
Perform administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems‑related client activity.
Assist QA staff with product testing or modification testing as required.
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness, schedule or budget of the implementation.
Create both client‑facing and internal documentation such as "quick tips" and "how tos".
Act as liaison between the client and the company’s technical staff including conveying technical information so that non‑technical individuals can understand.
Participate in the annual User Conference, facilitating user group discussion on assigned module/topic.
Perform other duties as assigned.
Qualifications
Bachelor’s degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation.
Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
Exceptional presentation and knowledge transfer skills.
Excellent interpersonal and communication skills.
Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel).
Strong problem solving and analytical skills.
Ability to travel 25% to 50% of the time.
Valid driver’s license.
Training Requirement Candidate must attend and successfully complete an 8‑week mandatory new‑hire training class. Weeks 1 and 8 are held at the Yarmouth, ME office (travel expenses covered). The remaining weeks of training take place remotely.
Salary and Benefits Salary will generally fall between $58,285 and $67,151 before adjustment for geographic differences.
Implementation Consultant’s average base pay is typically $66,000.00.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
Design and conduct knowledge transfer sessions on site or through webinars.
Educate users on interface functionality, maintenance and troubleshooting.
Recommend options for new approaches in client work processes to ensure efficient interface solutions for the client's needs.
Identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes.
Perform administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems‑related client activity.
Assist QA staff with product testing or modification testing as required.
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness, schedule or budget of the implementation.
Create both client‑facing and internal documentation such as "quick tips" and "how tos".
Act as liaison between the client and the company’s technical staff including conveying technical information so that non‑technical individuals can understand.
Participate in the annual User Conference, facilitating user group discussion on assigned module/topic.
Perform other duties as assigned.
Qualifications
Bachelor’s degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation.
Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
Exceptional presentation and knowledge transfer skills.
Excellent interpersonal and communication skills.
Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel).
Strong problem solving and analytical skills.
Ability to travel 25% to 50% of the time.
Valid driver’s license.
Training Requirement Candidate must attend and successfully complete an 8‑week mandatory new‑hire training class. Weeks 1 and 8 are held at the Yarmouth, ME office (travel expenses covered). The remaining weeks of training take place remotely.
Salary and Benefits Salary will generally fall between $58,285 and $67,151 before adjustment for geographic differences.
Implementation Consultant’s average base pay is typically $66,000.00.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
#J-18808-Ljbffr