Implementation Consultant
Clearwave Corporation, Atlanta, GA, United States
About Clearwave Corporation
Clearwave Corporation is a fast growing, innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient‑engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever‑changing healthcare environment, all to create a better all‑around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self‑service scheduling and check‑in, patient communication, and insurance verification, Clearwave helps practices provide a digital‑first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client‑partner relationship.
Position Summary The Implementation Consultant I plays a critical role on the Implementation team, focusing primarily on managing and executing add‑on installations for our existing client base. This individual will work directly with current customers to assess their needs, configure solutions, and ensure a smooth rollout of additional features or modules. While the primary focus is on current client expansions, the role may also involve leading full implementations for new clients as needed. This is a hands‑on, client‑facing role that requires strong project management skills, technical aptitude, and a commitment to customer success. The ideal candidate is detail‑oriented, self‑motivated, and capable of managing multiple priorities in a dynamic environment.
Essential Functions
Own delivery of implementations for existing and new clients, serving as Project Manager and subject matter expert of products, workflows, and configuration
Understand client needs and configure solutions aligned to their goals
Manage project timelines, risks, dependencies, and deliverables including holding other project team members accountable
Lead client meetings, provide status updates, and provide executive‑level communications as needed
Support Senior Implementation Consultants and IC IIs on complex or cross‑functional initiatives
Project management and risk mitigation
Travel to client sites as needed for go‑live support
What You’ll Bring
Ability to manage multiple projects simultaneously in a fast‑paced environment
Self‑starter mentality
Exceptional communication, organizational, and time‑management skills.
Execution‑focused delivery and accountability driver
Comfort working independently while collaborating cross‑functionally
Exposure to healthcare organizations and workflows
Experience supporting or leading software implementations, preferably in a client‑facing environment
Skills
Software implementation methodologies
Project management fundamentals
Process analysis and solution configuration
Strong client communication and presentation skills
Customer oriented, problem‑solving mindset
Excellent time management and organizational skills
Resourcefulness and initiative
Ability to adapt and remain flexible in changing environments
Excel, Word, PowerPoint, Salesforce
Required Qualifications
Minimum two years of experience supporting or leading project coordination, implementation, or client‑facing delivery work in a fast‑paced environment
Healthcare experience required
Flexibility to travel when needed, roughly 25‑30%
Preferred
Bachelor’s degree and/or equivalent work experience
Client service experience
Hands‑on experience with software implementations
What We Offer
Competitive salary
Flexible Time Off, including 8 holidays
Paid Parental Leave
401(k) plan with matching employer contribution
Discretionary annual bonuses & merit raises
Hybrid work schedule
Comprehensive benefits package, including medical, dental, and vision insurance.
Clearwave does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
The company is committed to providing reasonable accommodations to all employees and job seekers, including individuals with disabilities. Please call 678.738.1120 or email Jobs@clearwaveinc.com to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.
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Position Summary The Implementation Consultant I plays a critical role on the Implementation team, focusing primarily on managing and executing add‑on installations for our existing client base. This individual will work directly with current customers to assess their needs, configure solutions, and ensure a smooth rollout of additional features or modules. While the primary focus is on current client expansions, the role may also involve leading full implementations for new clients as needed. This is a hands‑on, client‑facing role that requires strong project management skills, technical aptitude, and a commitment to customer success. The ideal candidate is detail‑oriented, self‑motivated, and capable of managing multiple priorities in a dynamic environment.
Essential Functions
Own delivery of implementations for existing and new clients, serving as Project Manager and subject matter expert of products, workflows, and configuration
Understand client needs and configure solutions aligned to their goals
Manage project timelines, risks, dependencies, and deliverables including holding other project team members accountable
Lead client meetings, provide status updates, and provide executive‑level communications as needed
Support Senior Implementation Consultants and IC IIs on complex or cross‑functional initiatives
Project management and risk mitigation
Travel to client sites as needed for go‑live support
What You’ll Bring
Ability to manage multiple projects simultaneously in a fast‑paced environment
Self‑starter mentality
Exceptional communication, organizational, and time‑management skills.
Execution‑focused delivery and accountability driver
Comfort working independently while collaborating cross‑functionally
Exposure to healthcare organizations and workflows
Experience supporting or leading software implementations, preferably in a client‑facing environment
Skills
Software implementation methodologies
Project management fundamentals
Process analysis and solution configuration
Strong client communication and presentation skills
Customer oriented, problem‑solving mindset
Excellent time management and organizational skills
Resourcefulness and initiative
Ability to adapt and remain flexible in changing environments
Excel, Word, PowerPoint, Salesforce
Required Qualifications
Minimum two years of experience supporting or leading project coordination, implementation, or client‑facing delivery work in a fast‑paced environment
Healthcare experience required
Flexibility to travel when needed, roughly 25‑30%
Preferred
Bachelor’s degree and/or equivalent work experience
Client service experience
Hands‑on experience with software implementations
What We Offer
Competitive salary
Flexible Time Off, including 8 holidays
Paid Parental Leave
401(k) plan with matching employer contribution
Discretionary annual bonuses & merit raises
Hybrid work schedule
Comprehensive benefits package, including medical, dental, and vision insurance.
Clearwave does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
The company is committed to providing reasonable accommodations to all employees and job seekers, including individuals with disabilities. Please call 678.738.1120 or email Jobs@clearwaveinc.com to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.
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