Service Writer

Build a Rewarding Career with Young Trucks Each year, trucks move more than 70 percent of our nation’s freight. That makes the trucking industry a great place to build a career. At Young Trucks, we’re always looking for talented people to join our team. If you have a high attention to detail and great customer service skills, working in truck sales or service may be a great fit. Friday & Saturday: 6:30 a.m. - 5 p.m. Position Summary This position is responsible for greeting customers and answering service calls. Prepare customer quotes and communicate with customers. Complete all customer interactions professionally and courteously. Benefits Medical, Dental, Vision, Accident, and Critical Illness plans available HSA (healthcare savings account) or FSA (flexible spending account) with employer match 401k with employer-match Company-paid Short Term Disability policy Company-paid Life Insurance policy Paid Time Off Holiday pay Other Benefits Wellness Program Employee Assistance Program Service awards Company events/outings Catered events/lunches Key Roles Customer Service Liaison between customer and shop/tech Duties and Responsibilities Greet customers, write up the customer’s issue with detailed failure information, answer incoming Service calls, schedule work, and open the Repair Order. Prepare an estimate for the customer, obtain appropriate approval, and communicate it within the department with Asist, Uptime, etc.; update estimates and approvals as needed throughout the repair. Keep the customer informed during the repair process. Review completed ROs and post tech stories (edit as needed) to start the invoice process for the customer and assist with invoicing. Assist the Service Coordinator in managing open ROs. Assist in getting Customer purchase order numbers for invoices. Add Tasks as needed (RO maintenance in general). Liaison between customer and shop/tech. Assist with pick-up and delivery as needed. Qualifications High school education or its equivalent. Excellent verbal and written communication skills. Strong computer skills. Basic warranty knowledge is preferred. Ability to multi-task and determine priorities. Possess a valid Ohio driver’s license with the ability to be insured by the Company’s motor vehicle insurance carrier. #J-18808-Ljbffr