Commercial Account Specialist
TruGreen Limited Partnership, Lansing, MI, United States
Job Description
We’re seeking a Commercial Account Specialist. If you set high standards for Excellence, Integrity, and Customer Service, this may be the position for you.
Responsibilities
Place telephone calls to handle all aspects of commercial customer accounts.
Maintain customer database through accurate and timely data entry.
Answer inquiries, resolve problems, promote and sell products/services.
Provide first-line administrative support and coordination of commercial account activities for Business Development Reps.
Create and review commercial service agreements.
Follow up with commercial customers during renewal.
Facilitate commercial growth through outbound calls to customers and prospects.
Contact customers regarding outstanding balances on commercial accounts.
Develop, maintain, and cultivate effective customer relationships with assigned commercial accounts.
Handle day-to-day account activities for commercial customers.
Review commercial accounts, upsell existing commercial customers, and solicit new customers.
Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Contact customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.
Education and Experience Requirements
High school diploma/GED required. Associate’s degree preferred.
2-3 years of customer service experience required.
Experience resolving escalated customer service issues required.
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit, stand and walk.
Use hands and arms to handle, feel or reach.
Speak and hear.
Use close vision abilities.
Occasionally required to:
Lift or move up to 25 lbs.
Stoop, kneel, crouch, or crawl.
Noise level
Low to moderate.
Adverse Conditions
Minimal.
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
Pay Ranges $31,819.00 - $58,865.00
In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
Diversity and Inclusion TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
Equal Opportunity/Affirmative Action Employer We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit the EEOC/EEO page.
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Responsibilities
Place telephone calls to handle all aspects of commercial customer accounts.
Maintain customer database through accurate and timely data entry.
Answer inquiries, resolve problems, promote and sell products/services.
Provide first-line administrative support and coordination of commercial account activities for Business Development Reps.
Create and review commercial service agreements.
Follow up with commercial customers during renewal.
Facilitate commercial growth through outbound calls to customers and prospects.
Contact customers regarding outstanding balances on commercial accounts.
Develop, maintain, and cultivate effective customer relationships with assigned commercial accounts.
Handle day-to-day account activities for commercial customers.
Review commercial accounts, upsell existing commercial customers, and solicit new customers.
Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Contact customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.
Education and Experience Requirements
High school diploma/GED required. Associate’s degree preferred.
2-3 years of customer service experience required.
Experience resolving escalated customer service issues required.
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit, stand and walk.
Use hands and arms to handle, feel or reach.
Speak and hear.
Use close vision abilities.
Occasionally required to:
Lift or move up to 25 lbs.
Stoop, kneel, crouch, or crawl.
Noise level
Low to moderate.
Adverse Conditions
Minimal.
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
Pay Ranges $31,819.00 - $58,865.00
In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
Diversity and Inclusion TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
Equal Opportunity/Affirmative Action Employer We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit the EEOC/EEO page.
#J-18808-Ljbffr