Loan Advisor
DriveTime, Fort Worth, TX, United States
What's Under The Hood
DriveTime Family of Brands includes in‑house financing and servicing through Bridgecrest, one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
What's the Job? Collect past‑due payments and negotiate payment plans while maintaining a positive relationship with customers. Create long‑term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.
Make inbound and outbound contact with customers regarding past‑due balances (generally 1‑60 days).
Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
Effectively navigate multiple systems to review account information, process payments, and accurately notate accounts regarding contact.
Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
Contact, or attempt contact with, customers who are delinquent.
Monitor and ensure regular follow‑up on all loan repayment agreements and analyze all customer accounts; oversee all overdue accounts with the help of automated systems and computers.
Assist customers with debt repayment plans, including modifications and deferments; listen to the customer’s story and determine if debt can be collected.
Utilize computer systems to handle skip tracing.
Maintain positive working relationships with the Loan Servicing team.
Knowledge, Skills, and Abilities
Stay within Fair Debt Collections Practice Act guidelines on all communication with customers.
Retain training instruction, implement feedback received, and adapt to changes in processes, scripts, call flow, etc.
Practice strict discretion when dealing with sensitive customer and account information.
Negotiate with customers, be familiar with and provide all applicable options and services available to them.
Stay calm during escalated calls and treat all customers respectfully and with empathy.
Meet monthly Collection, Call Time, and Quality Assurance goals.
Requirements
High School Diploma or GED.
2+ years of experience in collections, financial services, and/or phone‑based sales, customer service, or customer relations.
Contact center experience in the financial services industry preferred.
Ability to pass a drug test and background check.
Perks
Medical, dental, and vision coverage; the company covers a sizable portion of premiums.
401(k) plan with company match, life insurance, and short‑ and long‑term disability coverage.
Growth opportunities with promotion rates above the industry average.
Tuition reimbursement for professional development.
Wellness program offering coaching, incentives, and discounts on medical premiums through engaging activities.
Competitive pay across the organization.
Game room and in‑house gym for employee recreation.
Social events and team gatherings.
Paid time off for full‑time and part‑time employees, including wellness days and holidays.
Anything Else DriveTime Family of Brands is a Great Place to Work Certified company and has received numerous awards for diversity, culture, leadership, and health. 90% of employees say they feel right at home here.
Hiring is contingent upon successful completion of a background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.
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What's the Job? Collect past‑due payments and negotiate payment plans while maintaining a positive relationship with customers. Create long‑term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.
Make inbound and outbound contact with customers regarding past‑due balances (generally 1‑60 days).
Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
Effectively navigate multiple systems to review account information, process payments, and accurately notate accounts regarding contact.
Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
Contact, or attempt contact with, customers who are delinquent.
Monitor and ensure regular follow‑up on all loan repayment agreements and analyze all customer accounts; oversee all overdue accounts with the help of automated systems and computers.
Assist customers with debt repayment plans, including modifications and deferments; listen to the customer’s story and determine if debt can be collected.
Utilize computer systems to handle skip tracing.
Maintain positive working relationships with the Loan Servicing team.
Knowledge, Skills, and Abilities
Stay within Fair Debt Collections Practice Act guidelines on all communication with customers.
Retain training instruction, implement feedback received, and adapt to changes in processes, scripts, call flow, etc.
Practice strict discretion when dealing with sensitive customer and account information.
Negotiate with customers, be familiar with and provide all applicable options and services available to them.
Stay calm during escalated calls and treat all customers respectfully and with empathy.
Meet monthly Collection, Call Time, and Quality Assurance goals.
Requirements
High School Diploma or GED.
2+ years of experience in collections, financial services, and/or phone‑based sales, customer service, or customer relations.
Contact center experience in the financial services industry preferred.
Ability to pass a drug test and background check.
Perks
Medical, dental, and vision coverage; the company covers a sizable portion of premiums.
401(k) plan with company match, life insurance, and short‑ and long‑term disability coverage.
Growth opportunities with promotion rates above the industry average.
Tuition reimbursement for professional development.
Wellness program offering coaching, incentives, and discounts on medical premiums through engaging activities.
Competitive pay across the organization.
Game room and in‑house gym for employee recreation.
Social events and team gatherings.
Paid time off for full‑time and part‑time employees, including wellness days and holidays.
Anything Else DriveTime Family of Brands is a Great Place to Work Certified company and has received numerous awards for diversity, culture, leadership, and health. 90% of employees say they feel right at home here.
Hiring is contingent upon successful completion of a background and drug screening process. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.
#J-18808-Ljbffr