Retail Banker II - Barnegat (30 hour)
TD, Barnegat, NJ, United States
Work Location:
Barnegat, New Jersey, États-Unis d'Amérique
Hours
30
Pay Details
$23.25 - $30.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business
Services bancaires personnels et commerciaux
Job Description
The Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions
eeds. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially personal and business banking
Requires a broad knowledge and understanding of the full product suite, services and processes of the business area; moderate complexity/risk
Makes product recommendations based on Customer needs and highlights product features and benefits to support Customers through life events, save time and money, and exceed needs
Establishes and nurtures Customer relationships by displaying product knowledge, listening to Customer needs, and offering solutions or referrals
Utilizes Customer Relationship Management tools for proactive assessments and lead-focused outbound sales activities
Evaluates issues and independently resolves problems; escalates when necessary
Explains detailed information within the team
Builds working relationships with customers and related teams
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
Engages in conversations about loan products and facilitates the application intake
Must maintain an active registration status with NMLS
Education & Experience
HS Diploma or GED required; 2 year degree preferred
2+ years of related experience working with customers and/or sales
Teller experience (Preferred)
Cross trained to take customer transactions upon hire
Superior Customer Service skills
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills; concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary Experience by helping Customers and delivering service and advice
Supports the Bank's Customer Service Strategy by providing end-to-end advisory support
Acts as a Customer advocate and guides customers to save time and money
Engages in lobby leadership by guiding Customer flow and identifying needs
Educates Customers on self-service options and digital channels
May perform teller transactions with compliance to policies and procedures
Provides high level of customer service when dealing with internal partners and Customers
Communicates financial knowledge to help customers meet goals
Acts as a brand ambassador and supports TD’s commitments
Brings genuine approach to each banking transaction
Shareholder Accountabilities
Ensures compliance with Bank Secrecy Act and Patriot Act to minimize risk
Promotes the full suite of products, sales and banking capabilities
Understands and applies operating policies and procedures
Supports timely and accurate completion of processes
Escalates non-standard or high-risk transactions as necessary
Employee/Team Accountabilities
Participates as a team member and supports a positive work environment
Continually enhances knowledge and participates in knowledge transfer
Engages in performance management and development activities
Maintains clear communication about status of projects and tasks
Supports a diverse and equitable environment
OCC Language
Defines Loan Originator under Regulation Z and SAFE Act requirements
Eligible for employment under Regulation Z and NMLS requirements
Background and credit checks required by federal law
Physical Requirements
Describes typical physical and travel requirements; includes sedentary work, standing, walking, lifting, etc., and notes that the statements describe general work and are not exhaustive.
Who We Are
TD is a leading global financial institution with a client-facing culture focused on delivering a human and simple experience to customers worldwide.
What You Need to Know About TD Total Rewards
TD’s Total Rewards package includes base salary and incentives, health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.
Additional Information
TD provides regular development conversations, training programs, and a competitive benefits plan to support colleagues’ growth. TD offers diverse career paths and a respectful workplace with fair opportunities for growth.
Accommodation
TD Bank is an equal opportunity employer. If you need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
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Barnegat, New Jersey, États-Unis d'Amérique
Hours
30
Pay Details
$23.25 - $30.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business
Services bancaires personnels et commerciaux
Job Description
The Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions
eeds. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially personal and business banking
Requires a broad knowledge and understanding of the full product suite, services and processes of the business area; moderate complexity/risk
Makes product recommendations based on Customer needs and highlights product features and benefits to support Customers through life events, save time and money, and exceed needs
Establishes and nurtures Customer relationships by displaying product knowledge, listening to Customer needs, and offering solutions or referrals
Utilizes Customer Relationship Management tools for proactive assessments and lead-focused outbound sales activities
Evaluates issues and independently resolves problems; escalates when necessary
Explains detailed information within the team
Builds working relationships with customers and related teams
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
Engages in conversations about loan products and facilitates the application intake
Must maintain an active registration status with NMLS
Education & Experience
HS Diploma or GED required; 2 year degree preferred
2+ years of related experience working with customers and/or sales
Teller experience (Preferred)
Cross trained to take customer transactions upon hire
Superior Customer Service skills
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills; concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary Experience by helping Customers and delivering service and advice
Supports the Bank's Customer Service Strategy by providing end-to-end advisory support
Acts as a Customer advocate and guides customers to save time and money
Engages in lobby leadership by guiding Customer flow and identifying needs
Educates Customers on self-service options and digital channels
May perform teller transactions with compliance to policies and procedures
Provides high level of customer service when dealing with internal partners and Customers
Communicates financial knowledge to help customers meet goals
Acts as a brand ambassador and supports TD’s commitments
Brings genuine approach to each banking transaction
Shareholder Accountabilities
Ensures compliance with Bank Secrecy Act and Patriot Act to minimize risk
Promotes the full suite of products, sales and banking capabilities
Understands and applies operating policies and procedures
Supports timely and accurate completion of processes
Escalates non-standard or high-risk transactions as necessary
Employee/Team Accountabilities
Participates as a team member and supports a positive work environment
Continually enhances knowledge and participates in knowledge transfer
Engages in performance management and development activities
Maintains clear communication about status of projects and tasks
Supports a diverse and equitable environment
OCC Language
Defines Loan Originator under Regulation Z and SAFE Act requirements
Eligible for employment under Regulation Z and NMLS requirements
Background and credit checks required by federal law
Physical Requirements
Describes typical physical and travel requirements; includes sedentary work, standing, walking, lifting, etc., and notes that the statements describe general work and are not exhaustive.
Who We Are
TD is a leading global financial institution with a client-facing culture focused on delivering a human and simple experience to customers worldwide.
What You Need to Know About TD Total Rewards
TD’s Total Rewards package includes base salary and incentives, health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.
Additional Information
TD provides regular development conversations, training programs, and a competitive benefits plan to support colleagues’ growth. TD offers diverse career paths and a respectful workplace with fair opportunities for growth.
Accommodation
TD Bank is an equal opportunity employer. If you need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.
#J-18808-Ljbffr