Intake Specialist
Mattleman, Weinroth & Miller, P.C., Cherry Hill, NJ, United States
We are a well-established mid-sized regional general practice law firm providing legal services through a legal service plan. Our team is dedicated to delivering quality service and support to clients and legal professionals across our network.
Position Overview We seek an experienced and highly motivated Call Center Representative to join our dynamic team. In this role, you will handle inbound calls, assist clients with empathy and professionalism while maintaining law firm compliance and protocols.
Responsibilities
Respond promptly to incoming calls with a friendly and professional demeanor, ensuring each person feels valued and heard.
Provide accurate information about benefits, services using clear communication and active listening.
Document interactions thoroughly in the system, including details of inquiries, resolutions, and follow-up actions.
Skills
Multilingual abilities are highly desirable to effectively serve diverse populations.
Strong communication skills in English; bilingual capabilities are a significant advantage.
Proficiency with computer skills including data entry, and basic office software.
Exceptional customer service skills with a focus on active listening and problem-solving.
Excellent phone etiquette combined with clear verbal communication to ensure positive interactions.
This role is perfect for motivated individuals eager to make a difference through engaging communication and dedicated support. We value energetic team players who thrive in a collaborative environment while delivering outstanding service every day!
Experience Customer Interaction
Communicating with customers via phone, email, chat, or in person.
Handling questions, complaints, and service requests professionally.
Practicing active listening and empathy.
Problem Solving & Conflict Resolution
Identifying issues quickly and accurately.
De-escalating frustrated or upset customers.
Providing clear, effective solutions or escalating when needed.
Communication Skills
Ability to explain policies, procedures, or technical information clearly.
Professional tone and demeanor.
Tools & Technical Skills
Basic computer skills and comfort navigating multiple systems.
Accurate documentation of customer interactions.
Time Management & Organization
Managing multiple inquiries efficiently.
Meeting response-time or service-level expectations.
Prioritizing tasks in a fast-paced environment.
Collaborating with teammates and other departments.
Adapting to changing policies, tools, or customer needs.
Willingness to learn and accept feedback.
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Position Overview We seek an experienced and highly motivated Call Center Representative to join our dynamic team. In this role, you will handle inbound calls, assist clients with empathy and professionalism while maintaining law firm compliance and protocols.
Responsibilities
Respond promptly to incoming calls with a friendly and professional demeanor, ensuring each person feels valued and heard.
Provide accurate information about benefits, services using clear communication and active listening.
Document interactions thoroughly in the system, including details of inquiries, resolutions, and follow-up actions.
Skills
Multilingual abilities are highly desirable to effectively serve diverse populations.
Strong communication skills in English; bilingual capabilities are a significant advantage.
Proficiency with computer skills including data entry, and basic office software.
Exceptional customer service skills with a focus on active listening and problem-solving.
Excellent phone etiquette combined with clear verbal communication to ensure positive interactions.
This role is perfect for motivated individuals eager to make a difference through engaging communication and dedicated support. We value energetic team players who thrive in a collaborative environment while delivering outstanding service every day!
Experience Customer Interaction
Communicating with customers via phone, email, chat, or in person.
Handling questions, complaints, and service requests professionally.
Practicing active listening and empathy.
Problem Solving & Conflict Resolution
Identifying issues quickly and accurately.
De-escalating frustrated or upset customers.
Providing clear, effective solutions or escalating when needed.
Communication Skills
Ability to explain policies, procedures, or technical information clearly.
Professional tone and demeanor.
Tools & Technical Skills
Basic computer skills and comfort navigating multiple systems.
Accurate documentation of customer interactions.
Time Management & Organization
Managing multiple inquiries efficiently.
Meeting response-time or service-level expectations.
Prioritizing tasks in a fast-paced environment.
Collaborating with teammates and other departments.
Adapting to changing policies, tools, or customer needs.
Willingness to learn and accept feedback.
#J-18808-Ljbffr