Senior Payment & Correspondence Processor

Role Summary The Senior Payment & Correspondence Processor supports the main functions of the Tax Service Team and has a wide range of responsibilities in some or more of the following areas: outgoing manual bill requests to taxing authorities, tax bill review – keying and verifying amounts, bill vault reporting to our customers, incoming mail sorting, letter correspondence, monitoring of EFT/ACH funds and physical checks for balancing prior to accurate payment remittance. All functions require attention to detail and ensuring deadlines are consistently met. The position will handle most of the complex exception processing, leaving the exceptions of the most complex issues for the Team Lead or Supervisor.

Borrower & Agency Notification Letters

Issues delinquent tax notification letters to mitigate homeowner impact to their escrow account

Responsible for the analysis and approval of outbound files to customers and vendors

Create manual letters via mail merge

Interacts with print vendors regarding production assignments or concerns

Tag letters with ADA requirements for customers online accessibility

Monitors regulatory requirements for NJME2 and NY953 letters

Borrower Mail

Opens incoming mail, date‑stamps, sorts and prioritizes within 24 hrs

Identifies contract information, images, and indexes incoming mail

Researches, identifies and returns mail that was incorrectly received

Validates POP (Proof of Payment) documentation from borrowers for authenticity, updates system of record with findings, and creates acknowledgement letters

Researches “undeliverable” return mail for BNA errors and notifies client

Bill Processing

Prepares outgoing bill requests and registrations to taxing authorities

Opens incoming mail from taxing authorities and routes to appropriate process

Authenticates all tax bills received and confirms correct taxing authority mailing address, phone number, contact information and due dates

Utilizes 10‑Key tax amounts into LERETA’s TCSL (Tax C Service Search Listing) System

Images and indexes customer documents for proper uploading to LERETA’s WebXtender System

Distributes outsourcing mail according to lender approved mail matrix

Prepares outgoing tax amount reports to lenders

Matches necessary bills to report listings for clean organized packages to the lenders

Initiates and prepares timely and accurate reporting files for various lenders

Payment Processing

Expedites the identification of incoming electronic funds and lender checks to key check details into payment database for mass payments

Balances funds for mass payments to taxing authorities with ELD (Economic Loss Date) to ensure timely remittance; reviews daily cash flow for account reconciliation prior to remittance

Frequently analyzes prioritization of work and projects by creating, manipulating, and utilizing Excel spreadsheets

Files and pulls necessary tax bills for payment processing; matches necessary bills to payment listings for clean organized payment packages to the taxing authorities

Evaluates position of funds in‑house against various service level agreements to determine best processing path supporting team goals and customer expectations

Utilizes internal controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETA and all other electronic funds for taxing authorities

Initiates and prepares timely and accurate electronic funds transfers to various taxing authorities

Uploads payment file details to taxing authorities vendor websites (Auto Agent, GovTech, and Grant Street) and ensures that procedures and policies are followed for excess funds during upload

Customer Service & Request

Responds to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate manner

Assists with more difficult research as needed for complaints and escalated matters

Compiles documentation to respond to regulatory audits (REGAB, SSAE18) and customer audit requests

Quality Control & Production

Provides details of quality issues found throughout process to immediate Team Lead or Supervisor

Accurately prepares production/statistical reports as applicable

Maintains/exceeds production standards while continuously pushing to increase productivity

Teamwork

Effectively communicates ideas and opportunities to increase processing efficiencies

Escalates compliance or variance concerns to management team

Builds effective working relationships and collaborates as a team player

Department Support & Training

Supports new ideas, policies, or procedures

Assists Payment and Correspondence Lead and/or Tax Specialist Supervisor with identifying issues with team members

Assists Payment and Correspondence Lead and/or Tax Specialist Supervisor with delegating work during peak cycles

Assists Payment and Correspondence Processor I and II with difficult and/or exceptions to the normal process

Assists with training of fellow team members, specifically temporary team members that are brought on during peak cycles

Required Education & Experience

High School Diploma or equivalent

12 to 18 months experience as Payment and Correspondence Processor II or equivalent

Ability to research and understand responsible party for penalty and losses

Intermediate/Advanced knowledge and understanding of PCT Databases (Bill Acquisition and/or Payment)

Intermediate/Advanced knowledge and understanding of LERETA’s Mainframe and platforms for processing

Intermediate/Advanced knowledge of LERETA’s tax cycles including higher level of complexity pertaining to state and agency requirements

Salary range: $16.96 - $22.90

This position will perform other duties as assigned based on the needs of the department.

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