Member Engagement Specialist
YMCA of Metropolitan Atlanta, Alpharetta, GA, United States
As a thought‑leader and best‑in‑class provider in education, wellness, youth development, and community‑building, the YMCA of Metro Atlanta serves the Atlanta area with programs for children, youth, members, and volunteers. We are looking for a Member Engagement Specialist to help enhance the member experience across our activities and programs.
Nature And Scope Under the direction of the Member Experience Director, the Member Engagement Specialist will provide hands‑on support for the successful operations of various member programs and activities such as Playcenter, Family Programs, Member Engagement Activities/Events and Volunteers. This role supports practices, processes, and procedures for strong program and project management and enhances the overall member experience by creating intentional connection points after the point of sale and program registration. This position does not hold budget responsibilities.
Responsibilities (including, but not limited to)
Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA.
Support regular activities/events for families and members, on a monthly/recurring basis.
Maintain accurate program documentation (files, reports, rosters, health records, etc.) for family programs and member engagement activities/events.
Recruit, hire, train, and supervise playcenter staff.
Assist in the marketing and distribution of program information, and organize and schedule program registrations.
Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants.
Respond to all member and community inquiries and complaints in a timely manner.
Consult with the Director on concerns related to child/member behavior.
Create, manage, and implement processes to activate volunteerism within the Y.
Collaborate with all department leaders to create value‑add opportunities that will enhance the member experience within the Y.
Document and report to the Director any equipment that needs repair and/or replacement.
Attend required training related to the scope of work.
Maintain and report incident/accident paperwork.
Requirements
Bachelor's Degree or Associate degree and 2+ years of experience in member engagement or customer service, or High school diploma and 3+ years of experience in member engagement or customer service
Must be at least 21 years of age
Excellent written and verbal communication skills
Ability to recognize and implement safety standards in all program activities
Strong Human Relations and Conflict Management skills
Ability to effectively communicate and manage information to program participants, community leaders, volunteers, and staff of all ages
Proficient knowledge of computers, various technology, and applications
Ability to multitask, work independently, problem‑solve, and effectively manage time
Must obtain CPR, First Aid, and AED training within 30 days of hire
Preferred Requirements
Bachelor's degree in public administration, business, Human Resources, or related field
Non‑profit experience
Employment and Benefits This posting is offered through the YMCA of Metropolitan Atlanta, Inc. Employment benefits are provided in accordance with the company's benefits package.
Employment Requirements
Pass a pre‑employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy.
Must be legally eligible to work in the US without current or future sponsorship.
The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.
Location: Ed Isakson / Alpharetta YMCA
#J-18808-Ljbffr
Nature And Scope Under the direction of the Member Experience Director, the Member Engagement Specialist will provide hands‑on support for the successful operations of various member programs and activities such as Playcenter, Family Programs, Member Engagement Activities/Events and Volunteers. This role supports practices, processes, and procedures for strong program and project management and enhances the overall member experience by creating intentional connection points after the point of sale and program registration. This position does not hold budget responsibilities.
Responsibilities (including, but not limited to)
Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA.
Support regular activities/events for families and members, on a monthly/recurring basis.
Maintain accurate program documentation (files, reports, rosters, health records, etc.) for family programs and member engagement activities/events.
Recruit, hire, train, and supervise playcenter staff.
Assist in the marketing and distribution of program information, and organize and schedule program registrations.
Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants.
Respond to all member and community inquiries and complaints in a timely manner.
Consult with the Director on concerns related to child/member behavior.
Create, manage, and implement processes to activate volunteerism within the Y.
Collaborate with all department leaders to create value‑add opportunities that will enhance the member experience within the Y.
Document and report to the Director any equipment that needs repair and/or replacement.
Attend required training related to the scope of work.
Maintain and report incident/accident paperwork.
Requirements
Bachelor's Degree or Associate degree and 2+ years of experience in member engagement or customer service, or High school diploma and 3+ years of experience in member engagement or customer service
Must be at least 21 years of age
Excellent written and verbal communication skills
Ability to recognize and implement safety standards in all program activities
Strong Human Relations and Conflict Management skills
Ability to effectively communicate and manage information to program participants, community leaders, volunteers, and staff of all ages
Proficient knowledge of computers, various technology, and applications
Ability to multitask, work independently, problem‑solve, and effectively manage time
Must obtain CPR, First Aid, and AED training within 30 days of hire
Preferred Requirements
Bachelor's degree in public administration, business, Human Resources, or related field
Non‑profit experience
Employment and Benefits This posting is offered through the YMCA of Metropolitan Atlanta, Inc. Employment benefits are provided in accordance with the company's benefits package.
Employment Requirements
Pass a pre‑employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy.
Must be legally eligible to work in the US without current or future sponsorship.
The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.
Location: Ed Isakson / Alpharetta YMCA
#J-18808-Ljbffr