Customer Service Representative
Copart, Columbia, SC, United States
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Responsibilities The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations, including residences. The CSR may also support chat and email customer support, answer and place calls in a professional manner, and be measured on call quality, knowledge, professionalism, and follow‑up resolution.
Required Skills and Experience
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem‑solving
Computer proficiency – MS Office
Typing speed 45 WPM
Professional appearance
Ability to multi‑task in a fast‑paced environment
Bilingual skills a plus
Occasional overtime as needed
Benefits Summary
Medical/Dental/Vision
401(k) plus a company match
ESPP – Employee Stock Purchase Plan
EAP – Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
E‑Verify & Legal Information
E‑Verify participation
Right to work
Pay: $16.04 – $18.07 per hour.
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Responsibilities The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations, including residences. The CSR may also support chat and email customer support, answer and place calls in a professional manner, and be measured on call quality, knowledge, professionalism, and follow‑up resolution.
Required Skills and Experience
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem‑solving
Computer proficiency – MS Office
Typing speed 45 WPM
Professional appearance
Ability to multi‑task in a fast‑paced environment
Bilingual skills a plus
Occasional overtime as needed
Benefits Summary
Medical/Dental/Vision
401(k) plus a company match
ESPP – Employee Stock Purchase Plan
EAP – Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
E‑Verify & Legal Information
E‑Verify participation
Right to work
Pay: $16.04 – $18.07 per hour.
#J-18808-Ljbffr