Inbound Customer Service Rep - 21/hour
TEKsystems, Phoenix, AZ, United States
Job Summary
Inbound Healthcare Customer Service Representative – responsible for handling inbound calls, following up with customers, answering queries about prior authorization, general questions, and confidential information. Must provide excellent customer service with high attention to detail, enter information accurately, and work on multiple systems to track and update communications. Expected to handle 50‑100 calls daily depending on complexity.
Compensation and Benefits Pay: $21.00 per hour; $31.50 for overtime. Contract‑to‑hire position based in Phoenix, AZ. Benefits for the temporary role include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for employee & dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Requirements
1+ year of customer service experience in a call center or office setting
Availability Monday–Sunday between 5 a.m.–10 p.m. (8‑hour shifts)
Must be 100% on‑site in Tempe/Arizona (Phoenix location)
Responsibilities
Answer inbound calls and follow‑up calls
Respond to queries about prior authorization and general information
Enter and update customer information accurately using multiple systems
Measure performance on quality and accuracy (50–100 calls per day)
Employment Information Contract‑to‑hire position located in Phoenix, AZ. Position will close on Apr 24, 2026. Hiring process: resume screening and test scores only; no client interview.
Equal Opportunity Employer We are an equal‑opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Compensation and Benefits Pay: $21.00 per hour; $31.50 for overtime. Contract‑to‑hire position based in Phoenix, AZ. Benefits for the temporary role include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for employee & dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Requirements
1+ year of customer service experience in a call center or office setting
Availability Monday–Sunday between 5 a.m.–10 p.m. (8‑hour shifts)
Must be 100% on‑site in Tempe/Arizona (Phoenix location)
Responsibilities
Answer inbound calls and follow‑up calls
Respond to queries about prior authorization and general information
Enter and update customer information accurately using multiple systems
Measure performance on quality and accuracy (50–100 calls per day)
Employment Information Contract‑to‑hire position located in Phoenix, AZ. Position will close on Apr 24, 2026. Hiring process: resume screening and test scores only; no client interview.
Equal Opportunity Employer We are an equal‑opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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